Ch 10.6 Flashcards
Why can a common language still cause communication problems?
Even when people speak the same language, cultural differences in meaning and tone can lead to misunderstandings.
What challenges do companies face with language differences?
Misunderstandings, parallel communication networks, and reduced face-to-face interactions.
Why do English-only policies in global businesses create problems?
Non-native speakers feel anxious and may struggle to communicate important business matters.
How do facial expressions differ across cultures?
Basic emotions are universal, but some cultures, like Japan, discourage negative facial expressions.
Why can gestures cause misunderstandings across cultures?
Gestures have different meanings; for example, a thumbs-up means approval in the U.S. but is an insult in Greece.
How does eye contact differ across cultures?
Latin Americans and Arabs use extended eye contact, while East Asians may avoid it to show respect.
How does touch differ across cultures?
Arab, Latin American, and Southern European cultures use more touch, while North Americans and Northern Europeans prefer distance.
Why do some cultures say things they don’t literally mean?
To maintain politeness, like the British saying “interesting” when they mean “bad.”
How do greetings differ across cultures?
North Americans say “How are you?” without expecting a real answer, while other cultures ask, “Where are you going?” as a greeting.
Why do some cultures perceive others as too loud or too quiet?
Speech volume varies; Middle Easterners speak loudly, while the British are quieter.
How does the meaning of punctuality differ across cultures?
Americans value being on time, while in Brazil, being late can signal success.
What is the difference between high-context and low-context cultures?
High-context cultures (e.g., Japan) rely on indirect communication, while low-context cultures (e.g., the U.S.) are more direct.
How do business contracts differ between high-context and low-context cultures?
Low-context cultures prefer detailed contracts, while high-context cultures rely more on relationships.
How should you communicate in high-context cultures?
Build relationships, be patient, and consider age and rank in conversations.
