Ch 10.1

Question 1

What is communication?

Answer 1

Communication is the process of exchanging information between a sender and a receiver, where the sender encodes and transmits a message, and the receiver decodes and understands it.

Question 2

What is a strict chain of command in organizational communication?

Answer 2

formal communication lines in an organization, where information flows downward (from top to bottom), upward (from bottom to top), and horizontally (across departments).

Question 3

What are the three forms of communication in a strict chain of command?

Answer 3

The three forms are:

Downward communication (from top to bottom)

Upward communication (from bottom to top)

Horizontal communication (across departments)

Question 4

What are some deficiencies in the chain of command?

Answer 4

Deficiencies include:

Informal communication (important ideas often bypass formal channels)

Slowness (communication can be slow, especially between departments)

Filtering (messages can be watered down or stopped during transmission)

Question 5

How does informal communication benefit organizations?

Answer 5

helps people accomplish tasks more effectively and can be a source of innovation by bypassing organizational boundaries.

Question 6

What is filtering in organizational communication?

Answer 6

message is watered down or blocked during transmission, often due to time pressure, lack of attention, or motives to control information.

Question 7

What is upward filtering and downward filtering?

Answer 7

Upward filtering happens when employees withhold information from management out of fear.

Downward filtering happens when managers withhold information from subordinates to maintain control.