Ch 10.7 Flashcards
What is information richness?
how well a way of communicating can send information clearly and completely.
What are the two dimensions of information richness?
Synchronization (real-time exchange) and presence of nonverbal/para-verbal cues.
Why is face-to-face communication considered high in richness?
It includes real-time interaction, body language, and immediate feedback.
How does phone communication compare to face-to-face communication in terms of richness?
It is rich but limited to audio, lacking body language.
Why are emails, memos, and letters considered low in information richness?
They are one-way, mostly text-based, and lack nonverbal cues.
What is computer-mediated communication (CMC)?
Communication that relies on digital technology, such as emails and chats.
What are digital media (Web 1.0)?
Communication tools like emails, texts, and video conferencing.
What are social media (Web 2.0)?
Platforms like Facebook, Twitter, and LinkedIn that allow large-scale interaction.
What is social transparency in social media?
Messages are visible to co-workers, and recipients are not always known.
How do social media enhance collaboration?
By allowing employees to share and discuss information widely.
What is a disadvantage of social media communication?
Messages can be permanent and spread beyond intended recipients.
How does computer-mediated communication affect brainstorming?
It increases idea generation, allows anonymous input, and reduces status differences.
Why do computer-mediated decision-making groups take longer to build trust?
They lack personal disclosure and nonverbal cues
What is flaming in electronic communication?
Sending rude or extreme messages due to digital detachment.
Why is sarcasm often misinterpreted in emails?
Lack of verbal and nonverbal cues makes emotional tone unclear.
What is cyberloafing?
Wasting work time on social media instead of job tasks.
Who is more likely to cyberloaf?
Younger, extraverted, educated males.
What are common problems with social media in the workplace?
Cyberloafing, cyberbullying, and blurring of work/personal boundaries.
How can social media benefit organizations?
Enhances knowledge sharing, collaboration, and engagement.
Why do companies create private social media platforms?
To control security, limit distractions, and improve collaboration.
When should richer communication media be used?
For complex, emotional, or important messages.
Why should conflicts not be resolved via text?
Text lacks emotional and nonverbal cues, increasing misunderstandings.
