Ch 10.3 Flashcards
What types of information does the grapevine transmit?
The grapevine transmits both organization-related information (such as job security) and personal gossip.
What percentage of organization-related information from the grapevine is usually correct?
About 75% of non-controversial, organization-related information shared through the grapevine is accurate.
Who is likely to transmit grapevine information?
Extraverts, people with low self-esteem, those in high-traffic areas, and employees moving throughout the organization are most likely to transmit grapevine information.
Why do people participate in the grapevine?
People use the grapevine because it’s a quick, inexpensive source of information, provides power and influence, releases pent-up emotions, and offers intellectual or social stimulation in boring jobs.
What are the pros of the grapevine for organizations?
The grapevine can inform employees about organizational matters, like job security, and test reactions to changes without making formal commitments.
What are the cons of the grapevine for organizations?
The grapevine can spread unverified rumors, leading to distortion and confusion, especially when the information is ambiguous, important, or anxiety-provoking.
What is a rumor in the context of the grapevine?
A rumor is an unverified belief that spreads within the grapevine, often becoming distorted as it passes through people.
