12.3 Flashcards
What is empowerment?
Giving people the authority, opportunity, and motivation to solve problems.
What does authority in empowerment mean?
Having legitimate power to make decisions (from job role or boss).
What does opportunity in empowerment mean?
Giving people training and information to see how their actions affect the whole organization.
What does motivation in empowerment mean?
Hiring people who want to use power and rewarding success.
How can leaders support empowerment?
By trusting employees, showing confidence, and encouraging power-sharing.
What is self-efficacy and why is it important for empowerment?
Belief in one’s ability to do the job well—empowered people feel this.
What are benefits of empowerment?
More job satisfaction, commitment, good behavior, and high performance.
Does empowerment mean giving unlimited power?
No. Power should match the job—too much can lead to abuse or poor performance.
What happens when someone has too much power?
They may become insensitive, self-centered, and perform poorly.
What are influence tactics?
Specific actions people use to turn power into influence.
What is assertiveness (influence tactic)?
Giving orders, setting deadlines, or confronting others.
What is ingratiation (influence tactic)?
Using flattery or acting extra nice to influence someone.
What is self-promotion (influence tactic)?
Talking about your own achievements or name-dropping.
What is rationality (influence tactic)?
Using logic, reasoning, or compromise.
What is exchange (influence tactic)?
Offering favors or trades.
What is upward appeal (influence tactic)?
Asking higher-ups to help or support you.
What is coalition formation (influence tactic)?
Getting others to support you as a group.
What tactics match certain power types?
Coercive power = assertiveness
Referent power = ingratiation
Expert power = rationality or self-promotion
Who are different influence tactics used on?
Subordinates = assertiveness
Superiors = rationality & ingratiation
Everyone = self-promotion
What influence tactic style is ineffective?
Shotgun style—using everything, especially assertiveness and exchange.
When are ingratiation and self-promotion most effective?
During job interviews.
What’s a risk of using ingratiation with CEOs?
It may help careers but can lead to resentment and gossip.
