HPM 5.1

Question 1

True or False: Correspondence as used in this manual means all communications prepared on CHP letterhead or using the CHP 51WP Memo except for publications and transmittal memos. (Ch. 1 pg 1-3 section

Answer 1

True

Question 2

What color ink shall be used to sign all correspondence? (Ch 1 pg 1-4 sec d)

Blue

Red

Black

Green

Answer 2

Blue

Question 3

What is the maximum allowable time to act on correspondence? (Ch 1 pg 1-4 sec f)

10 working days. Otherwise, an interim response is required.

10 calendar days. Otherwise, an interim response is required.

15 working days. Otherwise, an interim response is required.

15 calendar days. Otherwise, an interim response is required.

Answer 3

15 working days. Otherwise, an interim response is required.

Question 4

Which format shall be used for correspondence between state agencies? (Ch 1 pg 1-4 sec g note)

Email

CHP Letterhead

CHP 51WP

Texting

Answer 4

CHP 51WP

Question 5

Which format shall be used for outside of state agencies? (Ch 1 pg 1-4 sec g note)

Departmental email

CHP Letterhead

CHP 51WP

Block format

Answer 5

CHP Letterhead

Question 6

Who is the approving agency for all correspondence to members of Congress or the President’s Cabinet, requests for Congressional Action, or any other federal official? (Ch 1 pg 1-4 sec h)

Department of Human Resources.

The California Highway Patrol

California State Transportation Agency (CalSTA)

California Communications Agency

Answer 6

California State Transportation Agency (CalSTA)

Question 7

Which office shall be coordinated with for correspondence replying to inquiries from members of the legislature? (Ch 1 pg 1-5 sec L)

Office of Special Representative

Office of the Commissioner

Office of the Governer

Office of the Legislature

Answer 7

Office of Special Representative

Question 8

What is the reference source used to determine rules for punctuation, capitalization, spelling and grammar? (Ch 1 pg 1-5 sec o)

The Elements of Style.

The Blue Book of Grammar.

Webster’s Grammar Usage and Punctuation.

The Gregg Reference Manual

Answer 8

The Gregg Reference Manual

Question 9

True or False: There are two types of Departmental Correspondence; Category I, CHP 51WP and Category II, California Highway Patrol (CHP) letterhead.

Answer 9

True

Question 10

What are the two matters in which Field Division Chiefs and Area Commanders are not authorized to correspond?

Policy determination and/or changes.

Higher levels of command or potential to have significant effect upon the Department, state and/or its employees.

Departmental transfers

A and B

Answer 10

A and B

Question 11

What are the four elements that shall be used on all headquarters correspondence? Which one is incorrect?

   a) Signatory’s location code. 

   b) Signatory’s identification. 

   c) Composer’s identification. 

   d) Office of Primary Interests (OPI) location code. 

   e) Composer’s Rank

Answer 11

e) Composer’s Rank

Question 12

True or False: The International System of 24-hour, four-digit time designation shall be used for intradepartmental correspondence and the American System of time expression shall be used in interdepartmental correspondence.

Answer 12

True

Question 13

Single paragraph correspondence shall be _________ spaced and multiple paragraph correspondence shall be ­­­­_________ spaced.

single/double

single/triple

double/double

none of the above

Answer 13

single/double

Question 14

True or False: Departmental correspondence should be prepared in Times New Roman or Arial.

Answer 14

True

Question 15

A category 1 correspondence is conducted on what correspondence?
a) CHP Letter Head

b) CHP 51 Memorandum

c) CHP Email

d) Note

Answer 15

b) CHP 51 Memorandum

Question 16

The purpose of a CHP 51 WP (Memorandum of Correspondence) is for what two types of correspondence?

a) Interdepartmental

b) Intradepartmental

c) Punishment

d) A and B

Answer 16

d) A and B

Question 17

Memorandums used to transmit publications shall be prepared in accordance with what HPM?

a) HPM 10.1

b) HPM 9.3

c) HPM 1.1

d) HPM 100.3

Answer 17

HPM 1.1

Question 18

Correspondence Format. Departmental correspondence should or shall be formatted using the appropriate software and applicable templates available to Offices of Primary Interest (OPI) for that purpose?

Answer: The template for formatting the CHP 51WP shall be used by OPIs when creating memorandums

Answer 18

Answer: The template for formatting the CHP 51WP SHALL be used by OPIs when creating memorandums

Question 19

A category 2 correspondence is conducted on what correspondence?

a) CHP letterhead

b) Email

c) Memo

d) None of the above

Answer 19

a) CHP Letterhead

Question 20

The California Highway Patrol (CHP) letterhead is used when preparing correspondence in letter format to correspondence directed to agencies or individuals outside of California state government, elected state officials, commendations for departmental and other state employees.

True or False

Answer 20

True

Question 21

A COMMUNICTAIONS NETWORK MESSAGES ARE A METHOD BY WHICH THE CHP DISEMINATES INFORMATION THROUGHOUT THE DEPARTMENT.

True or Falss

Answer 21

True

Question 22

What is the length of time a Commnet is considered valid?

a) 120 days

b) 60 days

c) 90 days

d) 180 days

Answer 22

c) 90 days

Question 23

WHO MUST APPROVE A COMMNET THAT ANNOUNCES NEW POLICY OR CHANGES IN POLICY?

a) The OPI

b) OLA

c) The Commissioner

d) the Academy

Answer 23

c) The Commissioner

Question 24

What parcel carrier is to be used when mailing communications between offices?

a) USPS

b) UPS

c) FedEx

d) On Trac

Answer 24

a) USPS

Question 25

What parcel company is the preferred company for shipping packages overnight?

a) USPS

b) UPS

c) FedEx

d) On Trac

Answer 25

b) UPS

Question 26

When shipping a badge we us the USPS.

True or False

Answer 26

False, Use FedEx or UPS due to shipping insurance and a tracking number