HPM 10.5 Flashcards
Who is EAP available to?
All employees and their lawful spouses and registered domestic partners
EAP services are confidential except under which circumstances?
When records are lawfully subpoenaed.
When an individual expresses a desire to harm themself or another person.
If child or elder abuse is suspected.
If the individual confesses to a crime.
All of the above
All of the above
Excluded employees and bargain unit 5 employees are entitled to how many sessions per year, per issue?
7
12
6
3
7
Magellan Heathcare is the contracted EAP provider. Magellan Healthcare offers the following services:
Counselling services
Management/supervisory consultations
Psychiatric referrals
Both A & B
Both A & C
Both A & B
What is the appropriate avenue for a supervisor to encourage an employee to use EAP services to correct substandard performance?
EAP referral card
Management/supervisor Referral Letter
Verbal recommendation
Administrative appointment scheduling
Management/supervisor Referral Letter
Is an employee required to get supervisor or department approval to use EAP?
Yes
No
Yes, after the first consultation
Yes, if related to a departmental employee, excludes family
No
What are the criteria to become a PSP volunteer?
Must have been involved in at least one critical incident and experienced some of the issues and feelings associated with such an event.
When can confidentiality be breached regarding information exchanged in a PSP meeting?
When criminal activity is divulged, when a subpoena has been issued, or when the employee is a danger to themselves or others
How can an employee request to become a PSP volunteer?
Submit a memo through channels to the Office of Employee Safety and Assistance.
What are the training requirements for PSP volunteers?
40 hours initial, 24 hours annually
24 hours initial, 24 hours annually
32 hours initial, 24 hours annually
40 hours total, 1 annual conference
32 hours initial, 24 hours annually
A PSP volunteer ______ coordinate with the command/supervisor of the incident they are working?
Shall
Should
May
Shall
If an employee requests assistance from the Substance Abuse Program prior to adverse action, can the request be used to initiate a disciplinary action?
Yes
Yes, if related to alcohol or drug abuse
Yes, if related to on-duty performance
No
No
Under what circumstances may confidentiality be broken regarding an employees use of the substance abuse program?
Criminal activity
Under subpoena
Employee is danger to self or others
Written consent by employee.
All of the above
All of the above, except D
All of the above
What are the training requirements for ESAP volunteers?
16 hours initial, 8 hours annually
24 hours initial, 8 hours annually
24 hours initial, 16 hours annually
24 hours initial, 2 hours online annually
16 hours initial, 8 hours annually
Can a supervisor refer an employee to ESAP?
No
Yes
Yes, referrals shall be from an employee’s Supervisor/Commander
Yes, referrals should be from an employee’s Supervisor/Commander
Yes
