HPM 22.8 Flashcards
What are some examples of programs the Department has created and geared towards community outreach? (ref Ch 1 pg. 1-4section 2b).
a) Sober Grad
b) CHiPs for Kids
c) El Protector
d) All of the above
d) All of the above
True/False: The two pillars of community outreach. Community partnerships and problem solving.
True
Community partnerships and problem solving except?
a) Responsibility,
b) Public Support,
c) Communication,
d) Problem-Solving,
e) Identification of Traffic Safety Problems.
f) Enforcement
f) Enforcement
What Office may be utilized by all employees as a resource for enhancing the Department’s public relations activities? (ref Ch 1 pg. 1-10 section 7a).
a) Office of Community Outreach and Media Relations (COMR)
b) Office of Employee Relations (OER)
c) Office of Special Representative (OSR)
d) OESA
a) Office of Community Outreach and Media Relations (COMR)
A CHP 320- Public Relations Activity Summary, shall be retained at the Area for a period of _____? Area shall forward a copy of the CHP 320 each quarter to Division no later than the ___ of the month following the quarter? (ref Ch 1 pg. 1-13 section 8b1).
a) One Year. 10th day
b) Three years. 10th day
c) Four years. 5th day
a) One Year. 10th day
_______ _______ is based on the collective involvement of law
enforcement, community, local businesses, media, government officials, and
elected representatives in a cooperative partnership to positively impact traffic safety. (ref Ch 2 pg. 2-6 section 4b)
Community outreach
Problem Solving
Community outreach
______ _______ is a process to identify a problem, bring people and/or groups
together to gather data and develop teamwork. It develops and implements a solution, along with a purpose, to solve or prevent similar problems. (ref Ch 2 pg. 2-11 section 9a).
Problem solving
Diagnostic Approach
Problem solving
The scanning, analysis, response, and assessment (SARA) model is the most widely used ____ _____ process in law enforcement. (ref Ch 2 pg. 2-12 section 10a).
Data analysis
Problem solving
Diagnostic Approach
Problem solving
The goal of Community Services Surveys (CSS) is to provide the community with a method to informally relay their opinions and impressions of the CHP. (ref Ch 2 pg. 2-13 section 11a).
True
False
True
The activities used to manage the image of the California Highway Patrol’s activities directed toward accomplishing the departmental mission, meeting objectives, and attaining departmental goals through information dissemination and enforcement is a definition of what?
a) Public Relations
b) Community Outreach
c) Education Outreach
d) None of the above
Public Relations
Public relations can be divided into two separate area?
a) External
b) Internal
c) Community
d) A and B
d) A and B
Who is responsible for pursuing an effective public relations program?
a) Command Staff
b) Officers
c) Civilian Staff
d) All Employees
d) All employees
Employees ____ ________ comment on personalities, divulge confidential information, or render personal opinions on matters of policy.
a) Should not
b) May not
c) Shall not
c) Shall Not
California Highway Patrol employees ______ _________ participate while on duty in parades, community or organization celebrations, or advocacy events without prior
approval of their commander. (Chapter 4 Pg. 4-4 Section b)
SHALL NOT
SHOULD NOT
MAY NOT
Shall Not
While off duty can an officers ________ __________ make public statements, speak on behalf of the department, display or carry banners or signs with the CHP name or logo? (Chapter 4 Pg. 4-4 Section c 1and 2)
SHALL NOT
MAY NOT
SHOULD NOT
SHALL NOT
CHP ________ have a Youth Mentor Program?
a) Should
b) Shall
c) May
Shall