CH # 4: Interacting w/Patients Flashcards
Paying close attention 2 a speaker w/out thinking of anything else
Active listening
A vague unpleasant emotion of fear or dread often accompanied by restlessness or nervousness
Anxiety
Communication that is expressed through facial expressions, body position, muscle activity and other nonverbal means
Body language
Existing over a long period of time
Chronic
Questions that anticipate a yes or no short answer
Closed questions
Failure to acknowledge the reality of a situation
Denial
Unconscious mental process that offers psychological protection
Ego defense mechanism
Objective awareness and sensitivity to the feelings and emotions of others
Empathy
Classified according to rank or importance
Hierarchy
An organization that manages care 4 dying patients including comfort, pain relief and personal care
Hospice
Critical or negative
Making judgements based on what is good/bad based on personal opionions
Judgemental
Communication that occurs w/out words
Example: body posture or facial expression
Nonverbal
Questions that could have a variety of answers and encourage a personal response
Open questions
Spoken
Pertaining 2 the mouth
Oral
A restatement of the words of another, often 2 clarify meaning
Paraphrasing
Pertaining 2 bodily processes
Physiologic
Experiencing one’s own emotions as those of another
Projection
Expressing the meaning and emotions of another’s words back 2 the person
Reflecting
The fulfillment of each individual’s potential
Self-actualization
Expressing the most important points of a conversation or a written document
Summarizing
Feeling the same emotions as another
Sympathy
The last stage of illness
Usually means 6 months or less of life
Terminal phase
Using words 2 communicate
Verbal
Small video camera attached 2 a computer that allows video 2 b transmitted on the Internet
Webcam
