CH # 4: Interacting w/Patients

Question 1

Paying close attention 2 a speaker w/out thinking of anything else

Answer 1

Active listening

Question 2

A vague unpleasant emotion of fear or dread often accompanied by restlessness or nervousness

Answer 2

Anxiety

Question 3

Communication that is expressed through facial expressions, body position, muscle activity and other nonverbal means

Answer 3

Body language

Question 4

Existing over a long period of time

Answer 4

Chronic

Question 5

Questions that anticipate a yes or no short answer

Answer 5

Closed questions

Question 6

Failure to acknowledge the reality of a situation

Answer 6

Denial

Question 7

Unconscious mental process that offers psychological protection

Answer 7

Ego defense mechanism

Question 8

Objective awareness and sensitivity to the feelings and emotions of others

Answer 8

Empathy

Question 9

Classified according to rank or importance

Answer 9

Hierarchy

Question 10

An organization that manages care 4 dying patients including comfort, pain relief and personal care

Answer 10

Hospice

Question 11

Critical or negative

Making judgements based on what is good/bad based on personal opionions

Answer 11

Judgemental

Question 12

Communication that occurs w/out words

Example: body posture or facial expression

Answer 12

Nonverbal

Question 13

Questions that could have a variety of answers and encourage a personal response

Answer 13

Open questions

Question 14

Spoken

Pertaining 2 the mouth

Answer 14

Oral

Question 15

A restatement of the words of another, often 2 clarify meaning

Answer 15

Paraphrasing

Question 16

Pertaining 2 bodily processes

Answer 16

Physiologic

Question 17

Experiencing one’s own emotions as those of another

Answer 17

Projection

Question 18

Expressing the meaning and emotions of another’s words back 2 the person

Answer 18

Reflecting

Question 19

The fulfillment of each individual’s potential

Answer 19

Self-actualization

Question 20

Expressing the most important points of a conversation or a written document

Answer 20

Summarizing

Question 21

Feeling the same emotions as another

Answer 21

Sympathy

Question 22

The last stage of illness

Usually means 6 months or less of life

Answer 22

Terminal phase

Question 23

Using words 2 communicate

Answer 23

Verbal

Question 24

Small video camera attached 2 a computer that allows video 2 b transmitted on the Internet

Answer 24

Webcam