CH # 2: The Professional Medical Assistant Flashcards
Credit or recognition from a regional or national organization 4 maintaining certain standards
Accredation
A standard unit of measure of continuing education 4 professionals defined as 1 contact hour by the AAMA and also 10 contact hours of participation
Continuing education unit
CEU
The practice of sharing fees w/colleagues especially 4 making referrals
Fee splitting
A MA patient education and coaching responsibility involving a process that helps patients identify their values related 2 health, set health goals and taking steps 2 meet their personal goals
This involves listening 2 the patient, validating their concerns and encouraging them 2 make the physicians recommended changes 2 their lifestyle
Health coaching
The ability 2 carry through on a plan of action independently
Initiative
A person whose role is 2 remove obstacles that patients face in accessing and receiving treatment
Patient navigator
2 names 4 a supervised work experience that is required in a educational program and usually unpaid
Practicum
Externship
Processes 2 protect a health care facility from the risk of legal action
Risk management
Skills and techniques 2 manage time 2 accomplish tasks and meet goals
Time management
MA’s from 15 states organized 2 form this organization in 1956 and was recognized by the US Department of Education in 1978
Worked 2 define professional training 4 the MA and 2 provide certification 4 MA’s through national examinations
Requirement in order 2 take their Certified Medical Assistant Examination 2 b certified as a CMA is that u must b a graduate of a MA program that meets their accreditation requirements
American Association of Medical Assistants
AAMA
2 recognized accrediting agencies 4 MA’s
Commission on Accreditation of Allied Health Education Programs (CAAHEP) w/the AAMA
Accrediting Bureau of Health Education Schools
(ABHES)
The personality shaped by hereditary and environment and r related 2 an individuals moral and ethical values
A MA must cultivate: dependability, honesty and tolerance
Character traits
Refers more 2 how a person acts w/another person
MA’s need 2 b generally interested in helping people, outgoing, warm, caring, have a sense of humor and have the ability 2 remain calm during difficult situations
Personality traits
Ethical responsibilities:
1) Admit mistakes
2) 2 stay w/in her training and legal scope of practice
3) maintain confidentiality
4) stay current and up hold the honor of the profession
Professionalism 4 MA’s
This organization offers several certifications 4 MA’s
Requirements 2 take their RMA certification examination:
1) graduated from an accredited MA program
2) MA program must have included at least 720 hours of training
3) graduated from a formal medical services program of the US
Armed Forces
4) maintained full time employment as a MA 4 at least 5 years
American Medical Technologists
AMT
A type of MA certification that mostly Californians take
Their examination is the California Certified MA examination
California Certifying Board 4 MA’s
CCBMA
They offer certification 4 a variety of Allied Health professions
Certifications offered 4 MA’s r:
(CCMA) certified clinical MA
(CMAA) certified medical administrative assistant
(CET) certified EKG technician
National Healthcareer Association
NHA
They offer testing 4 certification 4 MA’s who were trained and employed through the military
The certifications offered r:
(NCMA) certified MA
(NCMOA) certified medical office assistant
(NCET) EKG technician
National Center 4 Competency Testing
NCCT
A type of MA responsibility that involves scheduling appointments both over the phone and in person
MA administrative responsibility
A type of MA responsibility that involves maintaining medical and filling records and reports. Also it involves preparing letters and other documents 4 the physician.
MA administrative responsibility
A type of MA responsibility that involves:
- accepting and documenting payments from patients
- totalling and entering charges
- coding the procedures and/or diagnostic tests
- entering payments received
MA administrative responsibility
A type of MA responsibility that involves preparing bank deposits and recording bank deposits in the offices checkbook
MA administrative responsibility
A type of MA responsibility that involves paying various office bills and maintaining payment records
MA administrative responsibility
A type of MA responsibility that involves collecting and processing specimens and sending them 2 the appropriate laboratory
MA clinical responsibility
A type of MA responsibility that involves preforming diagnostic tests
MA clinical responsibility
A type of MA responsibility that involves:
- preparing patients 4 examinations
- taking medical histories
- taking vital signs
- recording the chief complaint
MA clinical responsibility
A type of MA responsibility that involves preparing the examination and/or treatment room 4 the next patient
MA clinical responsibility
A type of MA responsibility that involves helping the physician w/examinations and procedures.
This involves:
- positioning and draping the patient
- passing instruments 2 the physician during procedures
- removing sutures and changing sterile bandages
- setting up equipment 4 surgeries
MA clinical responsibility
A type of MA responsibility that involves preforming treatments
MA clinical responsibility
A type of MA responsibility that involves preparing and administering medications and immunizations.
MA clinical responsibility
A type of MA responsibility that involves administering 1st aid and preforming emergency procedures
MA clinical responsibilites
A type of MA responsibility that involves maintaining the inventory of supplies and obtaining more supplies when needed.
Evaluating supplies and giving recommendations 4 supply changes
MA managing responsibility
A type of MA responsibility that involves reviewing, changing or updating personal policies and procedures 4 medical staff members
MA managing responsibility
A type of MA responsibility that involves risk management which is developing policies and procedures that minimize the possibility of patients suing the office and physicians
4 example: maintaining and enforcing OSHA standerds
MA managing responsibility
A type of MA responsibility that involves keeping and maintaining:
- office insurance records
- quality control records
- matenance contracts
- personal records
- financial records
MA managing responsibility
A type of MA responsibility that involves educating the patient about office procedures 4 both new and current patients
MA patient and coaching responsibility
A type of MA responsibility that involves providing the patient w/directions 4 maintaining health as directed by the physician and making educational materials available in the office
MA patient education and coaching responsibility
A type of MA responsibility that involves teaching the patient about ways 2 manage their disease or condition
MA patient education and coaching responsibility
