CH # 2: The Professional Medical Assistant

Question 1

Credit or recognition from a regional or national organization 4 maintaining certain standards

Answer 1

Accredation

Question 2

A standard unit of measure of continuing education 4 professionals defined as 1 contact hour by the AAMA and also 10 contact hours of participation

Answer 2

Continuing education unit

CEU

Question 3

The practice of sharing fees w/colleagues especially 4 making referrals

Answer 3

Fee splitting

Question 4

A MA patient education and coaching responsibility involving a process that helps patients identify their values related 2 health, set health goals and taking steps 2 meet their personal goals

This involves listening 2 the patient, validating their concerns and encouraging them 2 make the physicians recommended changes 2 their lifestyle

Answer 4

Health coaching

Question 5

The ability 2 carry through on a plan of action independently

Answer 5

Initiative

Question 6

A person whose role is 2 remove obstacles that patients face in accessing and receiving treatment

Answer 6

Patient navigator

Question 7

2 names 4 a supervised work experience that is required in a educational program and usually unpaid

Answer 7

Practicum

Externship

Question 8

Processes 2 protect a health care facility from the risk of legal action

Answer 8

Risk management

Question 9

Skills and techniques 2 manage time 2 accomplish tasks and meet goals

Answer 9

Time management

Question 10

MA’s from 15 states organized 2 form this organization in 1956 and was recognized by the US Department of Education in 1978

Worked 2 define professional training 4 the MA and 2 provide certification 4 MA’s through national examinations

Requirement in order 2 take their Certified Medical Assistant Examination 2 b certified as a CMA is that u must b a graduate of a MA program that meets their accreditation requirements

Answer 10

American Association of Medical Assistants

AAMA

Question 11

2 recognized accrediting agencies 4 MA’s

Answer 11

Commission on Accreditation of Allied Health Education Programs (CAAHEP) w/the AAMA

Accrediting Bureau of Health Education Schools
(ABHES)

Question 12

The personality shaped by hereditary and environment and r related 2 an individuals moral and ethical values

A MA must cultivate: dependability, honesty and tolerance

Answer 12

Character traits

Question 13

Refers more 2 how a person acts w/another person

MA’s need 2 b generally interested in helping people, outgoing, warm, caring, have a sense of humor and have the ability 2 remain calm during difficult situations

Answer 13

Personality traits

Question 14

Ethical responsibilities:

1) Admit mistakes
2) 2 stay w/in her training and legal scope of practice
3) maintain confidentiality
4) stay current and up hold the honor of the profession

Answer 14

Professionalism 4 MA’s

Question 15

This organization offers several certifications 4 MA’s

Requirements 2 take their RMA certification examination:
1) graduated from an accredited MA program
2) MA program must have included at least 720 hours of training
3) graduated from a formal medical services program of the US
Armed Forces
4) maintained full time employment as a MA 4 at least 5 years

Answer 15

American Medical Technologists

AMT

Question 16

A type of MA certification that mostly Californians take

Their examination is the California Certified MA examination

Answer 16

California Certifying Board 4 MA’s

CCBMA

Question 17

They offer certification 4 a variety of Allied Health professions

Certifications offered 4 MA’s r:
(CCMA) certified clinical MA
(CMAA) certified medical administrative assistant
(CET) certified EKG technician

Answer 17

National Healthcareer Association

NHA

Question 18

They offer testing 4 certification 4 MA’s who were trained and employed through the military

The certifications offered r:
(NCMA) certified MA
(NCMOA) certified medical office assistant
(NCET) EKG technician

Answer 18

National Center 4 Competency Testing

NCCT

Question 19

A type of MA responsibility that involves scheduling appointments both over the phone and in person

Answer 19

MA administrative responsibility

Question 20

A type of MA responsibility that involves maintaining medical and filling records and reports. Also it involves preparing letters and other documents 4 the physician.

Answer 20

MA administrative responsibility

Question 21

A type of MA responsibility that involves:

• accepting and documenting payments from patients
• totalling and entering charges
• coding the procedures and/or diagnostic tests
• entering payments received

Answer 21

MA administrative responsibility

Question 22

A type of MA responsibility that involves preparing bank deposits and recording bank deposits in the offices checkbook

Answer 22

MA administrative responsibility

Question 23

A type of MA responsibility that involves paying various office bills and maintaining payment records

Answer 23

MA administrative responsibility

Question 24

A type of MA responsibility that involves collecting and processing specimens and sending them 2 the appropriate laboratory

Answer 24

MA clinical responsibility

Question 25

A type of MA responsibility that involves preforming diagnostic tests

Answer 25

MA clinical responsibility

Question 26

A type of MA responsibility that involves:

• preparing patients 4 examinations
• taking medical histories
• taking vital signs
• recording the chief complaint

Answer 26

MA clinical responsibility

Question 27

A type of MA responsibility that involves preparing the examination and/or treatment room 4 the next patient

Answer 27

MA clinical responsibility

Question 28

A type of MA responsibility that involves helping the physician w/examinations and procedures.

This involves:

• positioning and draping the patient
• passing instruments 2 the physician during procedures
• removing sutures and changing sterile bandages
• setting up equipment 4 surgeries

Answer 28

MA clinical responsibility

Question 29

A type of MA responsibility that involves preforming treatments

Answer 29

MA clinical responsibility

Question 30

A type of MA responsibility that involves preparing and administering medications and immunizations.

Answer 30

MA clinical responsibility

Question 31

A type of MA responsibility that involves administering 1st aid and preforming emergency procedures

Answer 31

MA clinical responsibilites

Question 32

A type of MA responsibility that involves maintaining the inventory of supplies and obtaining more supplies when needed.

Evaluating supplies and giving recommendations 4 supply changes

Answer 32

MA managing responsibility

Question 33

A type of MA responsibility that involves reviewing, changing or updating personal policies and procedures 4 medical staff members

Answer 33

MA managing responsibility

Question 34

A type of MA responsibility that involves risk management which is developing policies and procedures that minimize the possibility of patients suing the office and physicians

4 example: maintaining and enforcing OSHA standerds

Answer 34

MA managing responsibility

Question 35

A type of MA responsibility that involves keeping and maintaining:

• office insurance records
• quality control records
• matenance contracts
• personal records
• financial records

Answer 35

MA managing responsibility

Question 36

A type of MA responsibility that involves educating the patient about office procedures 4 both new and current patients

Answer 36

MA patient and coaching responsibility

Question 37

A type of MA responsibility that involves providing the patient w/directions 4 maintaining health as directed by the physician and making educational materials available in the office

Answer 37

MA patient education and coaching responsibility

Question 38

A type of MA responsibility that involves teaching the patient about ways 2 manage their disease or condition

Answer 38

MA patient education and coaching responsibility