Service Appraisal Phone Script

Question 1

Hello is (cm name) there?
Did I catch a you at a good time?

This is Kaleb from Young Hyundai.

We are reaching out to confirm your appointment at __:__ time and (date) for your service and seeing if you would like to add a free product analysis while your product is here, or would you like to schedule the product analysis for another day?

(IF YES - PASS ON YOUR INFORMATION)
(IF NO - INVITE THEM TO ASK FOR YOU SO YOU CAN PUT A FACE TO THE NAME.)

_______________________

_______________________

Answer 1

Great, we look forward to seeing you for your service appointment.

Question 2

Hello is (cm name) there?
Did I catch a you at a good time?

This is Kaleb from Young Hyundai.

We are reaching out to confirm your appointment at __:__ time and (date) for your service and seeing if you would like to add a free product analysis while your product is here, or would you like to schedule the product analysis for another day?

(IF YES - PASS ON YOUR INFORMATION)

(IF NO)

_______________________

_______________________

Answer 2

INVITE THEM TO ASK FOR YOU SO YOU CAN PUT A FACE TO THE NAME.)

Question 3

Hello is (cm name) there?
Did I catch a you at a good time?

This is Kaleb from Young Hyundai.

We are reaching out to confirm your appointment at __:__ time and (date) for your service and seeing if you would like to add a free product analysis while your product is here, or would you like to schedule the product analysis for another day?

(IF YES)

_______________________

_______________________

Answer 3

PASS ON YOUR INFORMATION

Question 4

Hello is (cm name) there?
Did I catch a you at a good time?

This is Kaleb from Young Hyundai.

We are reaching out to confirm your appointment at __:__ time and (date) for your service and seeing if you would like to add a free product analysis while your product is here,

_______________________

_______________________

Answer 4

or would you like to schedule the product analysis for another day?

Question 5

Hello is (cm name) there?
Did I catch a you at a good time?

This is Kaleb from Young Hyundai.

We are reaching out to confirm your appointment at __:__ time and (date) for your service

_______________________

_______________________

Answer 5

and seeing if you would like to add a free product analysis while your product is here,

Question 6

Hello is (cm name) there?
Did I catch a you at a good time?

This is Kaleb from Young Hyundai.

_______________________

_______________________

Answer 6

We are reaching out to confirm your appointment at __:__ time and (date) for your service

Question 7

Hello is (cm name) there?
Did I catch a you at a good time?

_______________________

_______________________

Answer 7

This is Kaleb from Young Hyundai.

Question 8

Hello is (cm name) there?

_______________________

_______________________

Answer 8

Did I catch you at a good time?