Inbound Phone Script Flashcards
Which call script is this
YAG New Vehicle
Thanks for holding. This is Kaleb. How may I be of service?
(cm looking for a new product)
Perfect, you’ve picked a wonderful time to call us on (car name)s! If you don’t mind I’d like to ask you a couple questions about the (car name) you’re looking for. That way, you’ll know that we’re talking about the right product, is that okay?
What has you interested in the (car name)?
(Build Rapport - Slow Down)
Perfect. How familiar are you with the (car name)s?
When it comes to the (car name), are you looking for…
- Fully loaded or more basic?
- Leather or cloth?
- Light or dark color?
- Aside from (that color), what other color would you consider?
Now, have you had the chance to drive the new (car name) yet?
(SELL IT!)
This isn’t something you have to buy today, is it?
Great, let me see what I have now in (car name)s, and also what’s coming in. It won’t take long at all.
In case we get disconnected, what is your phone number?
(CUSTOMER GIVES THEIR PHONE NUMBER)
And your first name? (cm’s name) How do you spell your last name?
(cm name) Great! Hang on for just a minute please.
(PUT CUSTOMER ON HOLD FOR NO MORE THAN 18 SECONDS)
Hello (cm name), are you still there?
I just looked and we have plenty of (car name)s available right now.
By the way, what are you currently driving?
Is that the product you’re trading in?
(IF NO) Is there another product you would consider trading?
(IF YES - GO TO TRADE SCRIPT)
When are you available? In the next hour, or would later this afternoon/evening be better? How is __:__?
Or does __:__ work better?
(SET APPOINTMENT ON QUARTERLY HOUR)
Great, I’ve got you down for __:__!
Do you have a pen and paper handy, or is text easier?
(IF PEN) Write down my information
(IF TEXT) I’ll text you my contact information….
If you’re running a little early or late, please let me know, and I’ll do the same for you.
By the way, do you know exactly where we’re located?
I’m also going to send you a confirmation of our appointment, including our address and directions. What’s your email?
_________________
Great! (cm name), Can I have a soda or bottled water ready for you when you arrive? What’s your favorite/preference?
Thanks for holding. This is Kaleb. How may I be of service?
(cm looking for a new product)
Perfect, you’ve picked a wonderful time to call us on (car name)s! If you don’t mind I’d like to ask you a couple questions about the (car name) you’re looking for. That way, you’ll know that we’re talking about the right product, is that okay?
What has you interested in the (car name)?
(Build Rapport - Slow Down)
Perfect. How familiar are you with the (car name)s?
When it comes to the (car name), are you looking for…
- Fully loaded or more basic?
- Leather or cloth?
- Light or dark color?
- Aside from (that color), what other color would you consider?
Now, have you had the chance to drive the new (car name) yet?
(SELL IT!)
This isn’t something you have to buy today, is it?
Great, let me see what I have now in (car name)s, and also what’s coming in. It won’t take long at all.
In case we get disconnected, what is your phone number?
(CUSTOMER GIVES THEIR PHONE NUMBER)
And your first name? (cm’s name) How do you spell your last name?
(cm name) Great! Hang on for just a minute please.
(PUT CUSTOMER ON HOLD FOR NO MORE THAN 18 SECONDS)
Hello (car name), are you still there?
I just looked and we have plenty of (car name)s available right now.
By the way, what are you currently driving?
Is that the product you’re trading in?
(IF NO) Is there another product you would consider trading?
(IF YES - GO TO TRADR SCRIPT)
When are you available? In the next hour, or would later this afternoon/evening be better? How is __:__?
Or does __:__ work better?
(SET APPOINTMENT ON QUARTERLY HOUR)
Great, I’ve got you down for __:__!
Do you have a pen and paper handy, or is text easier?
(IF PEN) Write down my information
(IF TEXT) I’ll text you my contact information….
If you’re running a little early or late, please let me know, and I’ll do the same for you.
By the way, do you know exactly where we’re located?
_________________
I’m also going to send you a confirmation of our appointment, including our address and directions. What’s your email?
Thanks for holding. This is Kaleb. How may I be of service?
(cm looking for a new product)
Perfect, you’ve picked a wonderful time to call us on (car name)s! If you don’t mind I’d like to ask you a couple questions about the (car name) you’re looking for. That way, you’ll know that we’re talking about the right product, is that okay?
What has you interested in the (car name)?
(Build Rapport - Slow Down)
Perfect. How familiar are you with the (car name)s?
When it comes to the (car name), are you looking for…
- Fully loaded or more basic?
- Leather or cloth?
- Light or dark color?
- Aside from (that color), what other color would you consider?
Now, have you had the chance to drive the new (car name) yet?
(SELL IT!)
This isn’t something you have to buy today, is it?
Great, let me see what I have now in (car name)s, and also what’s coming in. It won’t take long at all.
In case we get disconnected, what is your phone number?
(CUSTOMER GIVES THEIR PHONE NUMBER)
And your first name? (cm’s name) How do you spell your last name?
(cm name) Great! Hang on for just a minute please.
(PUT CUSTOMER ON HOLD FOR NO MORE THAN 18 SECONDS)
Hello (cm name), are you still there?
I just looked and we have plenty of (car name)s available right now.
By the way, what are you currently driving?
Is that the product you’re trading in?
(IF NO) Is there another product you would consider trading?
(IF YES - GO TO TRADE SCRIPT)
When are you available? In the next hour, or would later this afternoon/evening be better? How is __:__?
Or does __:__ work better?
(SET APPOINTMENT ON QUARTERLY HOUR)
Great, I’ve got you down for __:__!
Do you have a pen and paper handy, or is text easier?
(IF PEN) Write down my information
(IF TEXT) I’ll text you my contact information….
If you’re running a little early or late, please let me know, and I’ll do the same for you.
_________________
By the way, do you know exactly where we’re located?
Thanks for holding. This is Kaleb. How may I be of service?
(cm looking for a new product)
Perfect, you’ve picked a wonderful time to call us on (car name)s! If you don’t mind I’d like to ask you a couple questions about the (car name) you’re looking for. That way, you’ll know that we’re talking about the right product, is that okay?
What has you interested in the (car name)?
(Build Rapport - Slow Down)
Perfect. How familiar are you with the (car name)s?
When it comes to the (car name), are you looking for…
- Fully loaded or more basic?
- Leather or cloth?
- Light or dark color?
- Aside from (that color), what other color would you consider?
Now, have you had the chance to drive the new (car name) yet?
(SELL IT!)
This isn’t something you have to buy today, is it?
Great, let me see what I have now in (car name)s, and also what’s coming in. It won’t take long at all.
In case we get disconnected, what is your phone number?
(CUSTOMER GIVES THEIR PHONE NUMBER)
And your first name? (cm’s name) How do you spell your last name?
(cm name) Great! Hang on for just a minute please.
(PUT CUSTOMER ON HOLD FOR NO MORE THAN 18 SECONDS)
Hello (car name), are you still there?
I just looked and we have plenty of (car name)s available right now.
By the way, what are you currently driving?
Is that the product you’re trading in?
(IF NO) Is there another product you would consider trading?
(IF YES - GO TO TRADR SCRIPT)
When are you available? In the next hour, or would later this afternoon/evening be better? How is __:__?
Or does __:__ work better?
(SET APPOINTMENT ON QUARTERLY HOUR)
Great, I’ve got you down for __:__!
Do you have a pen and paper handy, or is text easier?
(IF PEN) Write down my information
(IF TEXT) I’ll text you my contact information….
_________________
If you’re running a little early or late, please let me know, and I’ll do the same for you.
Thanks for holding. This is Kaleb. How may I be of service?
(cm looking for a new product)
Perfect, you’ve picked a wonderful time to call us on (car name)s! If you don’t mind I’d like to ask you a couple questions about the (car name) you’re looking for. That way, you’ll know that we’re talking about the right product, is that okay?
What has you interested in the (car name)?
(Build Rapport - Slow Down)
Perfect. How familiar are you with the (car name)s?
When it comes to the (car name), are you looking for…
- Fully loaded or more basic?
- Leather or cloth?
- Light or dark color?
- Aside from (that color), what other color would you consider?
Now, have you had the chance to drive the new (car name) yet?
(SELL IT!)
This isn’t something you have to buy today, is it?
Great, let me see what I have now in (car name)s, and also what’s coming in. It won’t take long at all.
In case we get disconnected, what is your phone number?
(CUSTOMER GIVES THEIR PHONE NUMBER)
And your first name? (cm’s name) How do you spell your last name?
(cm name) Great! Hang on for just a minute please.
(PUT CUSTOMER ON HOLD FOR NO MORE THAN 18 SECONDS)
Hello (cm name), are you still there?
I just looked and we have plenty of (car name)s available right now.
By the way, what are you currently driving?
Is that the product you’re trading in?
(IF NO) Is there another product you would consider trading?
(IF YES - GO TO TRADE SCRIPT)
When are you available? In the next hour, or would later this afternoon/evening be better? How is __:__?
Or does __:__ work better?
(SET APPOINTMENT ON QUARTERLY HOUR)
Great, I’ve got you down for __:__!
Do you have a pen and paper handy, or is text easier?
_________________
(IF PEN) Write down my information
(IF TEXT) I’ll text you my contact information….
Thanks for holding. This is Kaleb. How may I be of service?
(cm looking for a new product)
Perfect, you’ve picked a wonderful time to call us on (car name)s! If you don’t mind I’d like to ask you a couple questions about the (car name) you’re looking for. That way, you’ll know that we’re talking about the right product, is that okay?
What has you interested in the (car name)?
(Build Rapport - Slow Down)
Perfect. How familiar are you with the (car name)s?
When it comes to the (car name), are you looking for…
- Fully loaded or more basic?
- Leather or cloth?
- Light or dark color?
- Aside from (that color), what other color would you consider?
Now, have you had the chance to drive the new (car name) yet?
(SELL IT!)
This isn’t something you have to buy today, is it?
Great, let me see what I have now in (car name)s, and also what’s coming in. It won’t take long at all.
In case we get disconnected, what is your phone number?
(CUSTOMER GIVES THEIR PHONE NUMBER)
And your first name? (cm’s name) How do you spell your last name?
(cm name) Great! Hang on for just a minute please.
(PUT CUSTOMER ON HOLD FOR NO MORE THAN 18 SECONDS)
Hello (cm name), are you still there?
I just looked and we have plenty of (car name)s available right now.
By the way, what are you currently driving?
Is that the product you’re trading in?
(IF NO) Is there another product you would consider trading?
(IF YES - GO TO TRADE SCRIPT)
When are you available? In the next hour, or would later this afternoon/evening be better? How is __:__?
Or does __:__ work better?
(SET APPOINTMENT ON QUARTERLY HOUR)
_________________
Great, I’ve got you down for __:__!
Do you have a pen and paper handy, or is text easier?
Thanks for holding. This is Kaleb. How may I be of service?
(cm looking for a new product)
Perfect, you’ve picked a wonderful time to call us on (car name)s! If you don’t mind I’d like to ask you a couple questions about the (car name) you’re looking for. That way, you’ll know that we’re talking about the right product, is that okay?
What has you interested in the (car name)?
(Build Rapport - Slow Down)
Perfect. How familiar are you with the (car name)s?
When it comes to the (car name), are you looking for…
- Fully loaded or more basic?
- Leather or cloth?
- Light or dark color?
- Aside from (that color), what other color would you consider?
Now, have you had the chance to drive the new (car name) yet?
(SELL IT!)
This isn’t something you have to buy today, is it?
Great, let me see what I have now in (car name)s, and also what’s coming in. It won’t take long at all.
In case we get disconnected, what is your phone number?
(CUSTOMER GIVES THEIR PHONE NUMBER)
And your first name? (cm’s name) How do you spell your last name?
(cm name) Great! Hang on for just a minute please.
(PUT CUSTOMER ON HOLD FOR NO MORE THAN 18 SECONDS)
Hello (car name), are you still there?
I just looked and we have plenty of (car name)s available right now.
By the way, what are you currently driving?
Is that the product you’re trading in?
(IF NO) Is there another product you would consider trading?
(IF YES - GO TO TRADR SCRIPT)
When are you available? In the next hour, or would later this afternoon/evening be better? How is __:__?
Or does __:__ work better?
_________________
(SET APPOINTMENT ON QUARTERLY HOUR)
Thanks for holding. This is Kaleb. How may I be of service?
(cm looking for a new product)
Perfect, you’ve picked a wonderful time to call us on (car name)s! If you don’t mind I’d like to ask you a couple questions about the (car name) you’re looking for. That way, you’ll know that we’re talking about the right product, is that okay?
What has you interested in the (car name)?
(Build Rapport - Slow Down)
Perfect. How familiar are you with the (car name)s?
When it comes to the (car name), are you looking for…
- Fully loaded or more basic?
- Leather or cloth?
- Light or dark color?
- Aside from (that color), what other color would you consider?
Now, have you had the chance to drive the new (car name) yet?
(SELL IT!)
This isn’t something you have to buy today, is it?
Great, let me see what I have now in (car name)s, and also what’s coming in. It won’t take long at all.
In case we get disconnected, what is your phone number?
(CUSTOMER GIVES THEIR PHONE NUMBER)
And your first name? (cm’s name) How do you spell your last name?
(cm name) Great! Hang on for just a minute please.
(PUT CUSTOMER ON HOLD FOR NO MORE THAN 18 SECONDS)
Hello (car name), are you still there?
I just looked and we have plenty of (car name)s available right now.
By the way, what are you currently driving?
Is that the product you’re trading in?
(IF NO) Is there another product you would consider trading?
(IF YES - GO TO TRADE SCRIPT)
_________________
__________
When are you available? In the next hour, or would later this afternoon/evening be better? How is __:__?
Or does __:__ work better?
Thanks for holding. This is Kaleb. How may I be of service?
(cm looking for a new product)
Perfect, you’ve picked a wonderful time to call us on (car name)s! If you don’t mind I’d like to ask you a couple questions about the (car name) you’re looking for. That way, you’ll know that we’re talking about the right product, is that okay?
What has you interested in the (car name)?
(Build Rapport - Slow Down)
Perfect. How familiar are you with the (car name)s?
When it comes to the (car name), are you looking for…
- Fully loaded or more basic?
- Leather or cloth?
- Light or dark color?
- Aside from (that color), what other color would you consider?
Now, have you had the chance to drive the new (car name) yet?
(SELL IT!)
This isn’t something you have to buy today, is it?
Great, let me see what I have now in (car name)s, and also what’s coming in. It won’t take long at all.
In case we get disconnected, what is your phone number?
(CUSTOMER GIVES THEIR PHONE NUMBER)
And your first name? (cm’s name) How do you spell your last name?
(cm name) Great! Hang on for just a minute please.
(PUT CUSTOMER ON HOLD FOR NO MORE THAN 18 SECONDS)
Hello (car name), are you still there?
I just looked and we have plenty of (car name)s available right now.
By the way, what are you currently driving?
Is that the product you’re trading in?
_________________
(IF NO) Is there another product you would consider trading?
(IF YES - GO TO TRADE SCRIPT)
Thanks for holding. This is Kaleb. How may I be of service?
(cm looking for a new product)
Perfect, you’ve picked a wonderful time to call us on (car name)s! If you don’t mind I’d like to ask you a couple questions about the (car name) you’re looking for. That way, you’ll know that we’re talking about the right product, is that okay?
What has you interested in the (car name)?
(Build Rapport - Slow Down)
Perfect. How familiar are you with the (car name)s?
When it comes to the (car name), are you looking for…
- Fully loaded or more basic?
- Leather or cloth?
- Light or dark color?
- Aside from (that color), what other color would you consider?
Now, have you had the chance to drive the new (car name) yet?
(SELL IT!)
This isn’t something you have to buy today, is it?
Great, let me see what I have now in (car name)s, and also what’s coming in. It won’t take long at all.
In case we get disconnected, what is your phone number?
(CUSTOMER GIVES THEIR PHONE NUMBER)
And your first name? (cm’s name) How do you spell your last name?
(cm name) Great! Hang on for just a minute please.
(PUT CUSTOMER ON HOLD FOR NO MORE THAN 18 SECONDS)
Hello (car name), are you still there?
I just looked and we have plenty of (car name)s available right now.
_________________
By the way, what are you currently driving?
Is that the product you’re trading in?
Thanks for holding. This is Kaleb. How may I be of service?
(cm looking for a new product)
Perfect, you’ve picked a wonderful time to call us on (car name)s! If you don’t mind I’d like to ask you a couple questions about the (car name) you’re looking for. That way, you’ll know that we’re talking about the right product, is that okay?
What has you interested in the (car name)?
(Build Rapport - Slow Down)
Perfect. How familiar are you with the (car name)s?
When it comes to the (car name), are you looking for…
- Fully loaded or more basic?
- Leather or cloth?
- Light or dark color?
- Aside from (that color), what other color would you consider?
Now, have you had the chance to drive the new (car name) yet?
(SELL IT!)
This isn’t something you have to buy today, is it?
Great, let me see what I have now in (car name)s, and also what’s coming in. It won’t take long at all.
In case we get disconnected, what is your phone number?
(CUSTOMER GIVES THEIR PHONE NUMBER)
And your first name? (cm’s name) How do you spell your last name?
(cm name) Great! Hang on for just a minute please.
(PUT CUSTOMER ON HOLD FOR NO MORE THAN 18 SECONDS)
Hello (car name), are you still there?
I just looked and we have plenty of (car name)s available right now.
_________________
By the way, what are you currently driving?
Is that the product you’re trading in?
Thanks for holding. This is Kaleb. How may I be of service?
(cm looking for a new product)
Perfect, you’ve picked a wonderful time to call us on (car name)s! If you don’t mind I’d like to ask you a couple questions about the (car name) you’re looking for. That way, you’ll know that we’re talking about the right product, is that okay?
What has you interested in the (car name)?
(Build Rapport - Slow Down)
Perfect. How familiar are you with the (car name)s?
When it comes to the (car name), are you looking for…
- Fully loaded or more basic?
- Leather or cloth?
- Light or dark color?
- Aside from (that color), what other color would you consider?
Now, have you had the chance to drive the new (car name) yet?
(SELL IT!)
This isn’t something you have to buy today, is it?
Great, let me see what I have now in (car name)s, and also what’s coming in. It won’t take long at all.
In case we get disconnected, what is your phone number?
(CUSTOMER GIVES THEIR PHONE NUMBER)
And your first name? (cm’s name) How do you spell your last name?
(cm name) Great! Hang on for just a minute please.
(PUT CUSTOMER ON HOLD FOR NO MORE THAN 18 SECONDS)
Hello (car name), are you still there?
_________________
I just looked and we have plenty of (car name)s available right now.
Thanks for holding. This is Kaleb. How may I be of service?
(cm looking for a new product)
Perfect, you’ve picked a wonderful time to call us on (car name)s! If you don’t mind I’d like to ask you a couple questions about the (car name) you’re looking for. That way, you’ll know that we’re talking about the right product, is that okay?
What has you interested in the (car name)?
(Build Rapport - Slow Down)
Perfect. How familiar are you with the (car name)s?
When it comes to the (car name), are you looking for…
- Fully loaded or more basic?
- Leather or cloth?
- Light or dark color?
- Aside from (that color), what other color would you consider?
Now, have you had the chance to drive the new (car name) yet?
(SELL IT!)
This isn’t something you have to buy today, is it?
Great, let me see what I have now in (car name)s, and also what’s coming in. It won’t take long at all.
In case we get disconnected, what is your phone number?
(CUSTOMER GIVES THEIR PHONE NUMBER)
And your first name? (cm’s name) How do you spell your last name?
(cm name) Great! Hang on for just a minute please.
(PUT CUSTOMER ON HOLD FOR NO MORE THAN 18 SECONDS)
_________________
Hello (cm name), are you still there?
Thanks for holding. This is Kaleb. How may I be of service?
(cm looking for a new product)
Perfect, you’ve picked a wonderful time to call us on (car name)s! If you don’t mind I’d like to ask you a couple questions about the (car name) you’re looking for. That way, you’ll know that we’re talking about the right product, is that okay?
What has you interested in the (car name)?
(Build Rapport - Slow Down)
Perfect. How familiar are you with the (car name)s?
When it comes to the (car name), are you looking for…
- Fully loaded or more basic?
- Leather or cloth?
- Light or dark color?
- Aside from (that color), what other color would you consider?
Now, have you had the chance to drive the new (car name) yet?
(SELL IT!)
This isn’t something you have to buy today, is it?
Great, let me see what I have now in (car name)s, and also what’s coming in. It won’t take long at all.
In case we get disconnected, what is your phone number?
(CUSTOMER GIVES THEIR PHONE NUMBER)
And your first name? (cm’s name) How do you spell your last name?
(cm name) Great! Hang on for just a minute please.
_________________
(PUT CUSTOMER ON HOLD FOR NO MORE THAN 18 SECONDS)
