Ad Specific Phone Script Flashcards
Thanks for holding (cm name)
How may I be of service?
Perfect, you’ve picked a wonderful time to call us on (car name)s!
If you don’t mind, I would like to ask you a couple of questions about the (car name); you’re looking for. That way you’ll know that we’re talking about the right product, is that okay?
What has you interested in the (car name)?
That product has been receiving a ton of attention lately and I want to make sure it is still available for you.
Are you only considering that specific product or are you open to other makes/models if I met your requirements?
Would you consider a year newer or older if it fit your budget?
(IF CUSTOMER SAYS YES CONTINUE WITH THE PREOWNED SCRIPT FROM)
Have you had a chance to drive (car name)
(if not continue on….)
Great, let me see if that product is still available. It won’t take long at all.
In case we get disconnected, what’s your phone number?
And your first name? (cm name)
How do you spell your last name?
Great! Hang on for just a minute please.
Perfect, I just checked, and the products online are only a small representation of what is available, your challenge here is not finding a product, it will be more narrowing down to the perfect one.
By the way, what’re you currently driving? Is that the product you’re trading?
(IF NO) Is there another product you would consider trading?
(IF YES - GO TO TRADE SCRIPT)
When are you available; in the next hour, or would later this afternoon/evening be better?…How is __:__, or does __:__ work better?
(SET APPOINTMENT ON QUARTER HOUR)
Great, I’ve got you down for __:__ (cm name)!
Do you have a pen and paper handy, or is text easier?
(IF PEN) Write down my contact information.
(IF TEXT) I’ll text you my contact information.
If you’re running a little early or late, please let me know, and I’ll do the same for you.
By the way, do you know where we’re located?
I’m going to send you a confirmation of our appointment, including our address and easy to follow directions.
What is your email?
__________________________
__________________________
Great (cm name), can I have a soda or bottled water ready for you when you arrive at the scheduled meeting time?
Thanks for holding (cm name)
How may I be of service?
Perfect, you’ve picked a wonderful time to call us on (car name)s!
If you don’t mind, I would like to ask you a couple of questions about the (car name); you’re looking for. That way you’ll know that we’re talking about the right product, is that okay?
What has you interested in the (car name)?
That product has been receiving a ton of attention lately and I want to make sure it is still available for you.
Are you only considering that specific product or are you open to other makes/models if I met your requirements?
Would you consider a year newer or older if it fit your budget?
(IF CUSTOMER SAYS YES CONTINUE WITH THE PREOWNED SCRIPT FROM)
Have you had a chance to drive (car name)
(if not continue on….)
Great, let me see if that product is still available. It won’t take long at all.
In case we get disconnected, what’s your phone number?
And your first name? (cm name)
How do you spell your last name?
Great! Hang on for just a minute please.
Perfect, I just checked, and the products online are only a small representation of what is available, your challenge here is not finding a product, it will be more narrowing down to the perfect one.
By the way, what’re you currently driving? Is that the product you’re trading?
(IF NO) Is there another product you would consider trading?
(IF YES - GO TO TRADE SCRIPT)
When are you available; in the next hour, or would later this afternoon/evening be better?…How is __:__, or does __:__ work better?
(SET APPOINTMENT ON QUARTER HOUR)
Great, I’ve got you down for __:__ (cm name)!
Do you have a pen and paper handy, or is text easier?
(IF PEN) Write down my contact information.
(IF TEXT) I’ll text you my contact information.
If you’re running a little early or late, please let me know, and I’ll do the same for you.
By the way, do you know where we’re located?
I’m going to send you a confirmation of our appointment, including our address and easy to follow directions.
__________________________
__________________________
What is your email?
Thanks for holding (cm name)
How may I be of service?
Perfect, you’ve picked a wonderful time to call us on (car name)s!
If you don’t mind, I would like to ask you a couple of questions about the (car name); you’re looking for. That way you’ll know that we’re talking about the right product, is that okay?
What has you interested in the (car name)?
That product has been receiving a ton of attention lately and I want to make sure it is still available for you.
Are you only considering that specific product or are you open to other makes/models if I met your requirements?
Would you consider a year newer or older if it fit your budget?
(IF CUSTOMER SAYS YES CONTINUE WITH THE PREOWNED SCRIPT FROM)
Have you had a chance to drive (car name)
(if not continue on….)
Great, let me see if that product is still available. It won’t take long at all.
In case we get disconnected, what’s your phone number?
And your first name? (cm name)
How do you spell your last name?
Great! Hang on for just a minute please.
Perfect, I just checked, and the products online are only a small representation of what is available, your challenge here is not finding a product, it will be more narrowing down to the perfect one.
By the way, what’re you currently driving? Is that the product you’re trading?
(IF NO) Is there another product you would consider trading?
(IF YES - GO TO TRADE SCRIPT)
When are you available; in the next hour, or would later this afternoon/evening be better?…How is __:__, or does __:__ work better?
(SET APPOINTMENT ON QUARTER HOUR)
Great, I’ve got you down for __:__ (cm name)!
Do you have a pen and paper handy, or is text easier?
(IF PEN) Write down my contact information.
(IF TEXT) I’ll text you my contact information.
If you’re running a little early or late, please let me know, and I’ll do the same for you.
By the way, do you know where we’re located?
__________________________
__________________________
I’m going to send you a confirmation of our appointment, including our address and easy to follow directions.
Thanks for holding (cm name)
How may I be of service?
Perfect, you’ve picked a wonderful time to call us on (car name)s!
If you don’t mind, I would like to ask you a couple of questions about the (car name); you’re looking for. That way you’ll know that we’re talking about the right product, is that okay?
What has you interested in the (car name)?
That product has been receiving a ton of attention lately and I want to make sure it is still available for you.
Are you only considering that specific product or are you open to other makes/models if I met your requirements?
Would you consider a year newer or older if it fit your budget?
(IF CUSTOMER SAYS YES CONTINUE WITH THE PREOWNED SCRIPT FROM)
Have you had a chance to drive (car name)
(if not continue on….)
Great, let me see if that product is still available. It won’t take long at all.
In case we get disconnected, what’s your phone number?
And your first name? (cm name)
How do you spell your last name?
Great! Hang on for just a minute please.
Perfect, I just checked, and the products online are only a small representation of what is available, your challenge here is not finding a product, it will be more narrowing down to the perfect one.
By the way, what’re you currently driving? Is that the product you’re trading?
(IF NO) Is there another product you would consider trading?
(IF YES - GO TO TRADE SCRIPT)
When are you available; in the next hour, or would later this afternoon/evening be better?…How is __:__, or does __:__ work better?
(SET APPOINTMENT ON QUARTER HOUR)
Great, I’ve got you down for __:__ (cm name)!
Do you have a pen and paper handy, or is text easier?
(IF PEN) Write down my contact information.
(IF TEXT) I’ll text you my contact information.
If you’re running a little early or late, please let me know, and I’ll do the same for you.
__________________________
__________________________
By the way, do you know where we’re located?
Thanks for holding (cm name)
How may I be of service?
Perfect, you’ve picked a wonderful time to call us on (car name)s!
If you don’t mind, I would like to ask you a couple of questions about the (car name); you’re looking for. That way you’ll know that we’re talking about the right product, is that okay?
What has you interested in the (car name)?
That product has been receiving a ton of attention lately and I want to make sure it is still available for you.
Are you only considering that specific product or are you open to other makes/models if I met your requirements?
Would you consider a year newer or older if it fit your budget?
(IF CUSTOMER SAYS YES CONTINUE WITH THE PREOWNED SCRIPT FROM)
Have you had a chance to drive (car name)
(if not continue on….)
Great, let me see if that product is still available. It won’t take long at all.
In case we get disconnected, what’s your phone number?
And your first name? (cm name)
How do you spell your last name?
Great! Hang on for just a minute please.
Perfect, I just checked, and the products online are only a small representation of what is available, your challenge here is not finding a product, it will be more narrowing down to the perfect one.
By the way, what’re you currently driving? Is that the product you’re trading?
(IF NO) Is there another product you would consider trading?
(IF YES - GO TO TRADE SCRIPT)
When are you available; in the next hour, or would later this afternoon/evening be better?…How is __:__, or does __:__ work better?
(SET APPOINTMENT ON QUARTER HOUR)
Great, I’ve got you down for __:__ (cm name)!
Do you have a pen and paper handy, or is text easier?
(IF PEN) Write down my contact information.
(IF TEXT) I’ll text you my contact information.
__________________________
__________________________
If you’re running a little early or late, please let me know, and I’ll do the same for you.
Thanks for holding (cm name)
How may I be of service?
Perfect, you’ve picked a wonderful time to call us on (car name)s!
If you don’t mind, I would like to ask you a couple of questions about the (car name); you’re looking for. That way you’ll know that we’re talking about the right product, is that okay?
What has you interested in the (car name)?
That product has been receiving a ton of attention lately and I want to make sure it is still available for you.
Are you only considering that specific product or are you open to other makes/models if I met your requirements?
Would you consider a year newer or older if it fit your budget?
(IF CUSTOMER SAYS YES CONTINUE WITH THE PREOWNED SCRIPT FROM)
Have you had a chance to drive (car name)
(if not continue on….)
Great, let me see if that product is still available. It won’t take long at all.
In case we get disconnected, what’s your phone number?
And your first name? (cm name)
How do you spell your last name?
Great! Hang on for just a minute please.
Perfect, I just checked, and the products online are only a small representation of what is available, your challenge here is not finding a product, it will be more narrowing down to the perfect one.
By the way, what’re you currently driving? Is that the product you’re trading?
(IF NO) Is there another product you would consider trading?
(IF YES - GO TO TRADE SCRIPT)
When are you available; in the next hour, or would later this afternoon/evening be better?…How is __:__, or does __:__ work better?
(SET APPOINTMENT ON QUARTER HOUR)
Great, I’ve got you down for __:__ (cm name)!
Do you have a pen and paper handy, or is text easier?
(IF PEN) Write down my contact information.
(IF TEXT)
__________________________
__________________________
I’ll text you my contact information.
Thanks for holding (cm name)
How may I be of service?
Perfect, you’ve picked a wonderful time to call us on (car name)s!
If you don’t mind, I would like to ask you a couple of questions about the (car name); you’re looking for. That way you’ll know that we’re talking about the right product, is that okay?
What has you interested in the (car name)?
That product has been receiving a ton of attention lately and I want to make sure it is still available for you.
Are you only considering that specific product or are you open to other makes/models if I met your requirements?
Would you consider a year newer or older if it fit your budget?
(IF CUSTOMER SAYS YES CONTINUE WITH THE PREOWNED SCRIPT FROM)
Have you had a chance to drive (car name)
(if not continue on….)
Great, let me see if that product is still available. It won’t take long at all.
In case we get disconnected, what’s your phone number?
And your first name? (cm name)
How do you spell your last name?
Great! Hang on for just a minute please.
Perfect, I just checked, and the products online are only a small representation of what is available, your challenge here is not finding a product, it will be more narrowing down to the perfect one.
By the way, what’re you currently driving? Is that the product you’re trading?
(IF NO) Is there another product you would consider trading?
(IF YES - GO TO TRADE SCRIPT)
When are you available; in the next hour, or would later this afternoon/evening be better?…How is __:__, or does __:__ work better?
(SET APPOINTMENT ON QUARTER HOUR)
Great, I’ve got you down for __:__ (cm name)!
Do you have a pen and paper handy, or is text easier?
(IF PEN)
__________________________
__________________________
Write down my contact information.
Thanks for holding (cm name)
How may I be of service?
Perfect, you’ve picked a wonderful time to call us on (car name)s!
If you don’t mind, I would like to ask you a couple of questions about the (car name); you’re looking for. That way you’ll know that we’re talking about the right product, is that okay?
What has you interested in the (car name)?
That product has been receiving a ton of attention lately and I want to make sure it is still available for you.
Are you only considering that specific product or are you open to other makes/models if I met your requirements?
Would you consider a year newer or older if it fit your budget?
(IF CUSTOMER SAYS YES CONTINUE WITH THE PREOWNED SCRIPT FROM)
Have you had a chance to drive (car name)
(if not continue on….)
Great, let me see if that product is still available. It won’t take long at all.
In case we get disconnected, what’s your phone number?
And your first name? (cm name)
How do you spell your last name?
Great! Hang on for just a minute please.
Perfect, I just checked, and the products online are only a small representation of what is available, your challenge here is not finding a product, it will be more narrowing down to the perfect one.
By the way, what’re you currently driving? Is that the product you’re trading?
(IF NO) Is there another product you would consider trading?
(IF YES - GO TO TRADE SCRIPT)
When are you available; in the next hour, or would later this afternoon/evening be better?…How is __:__, or does __:__ work better?
(SET APPOINTMENT ON QUARTER HOUR)
Great, I’ve got you down for __:__ (cm name)!
__________________________
__________________________
Do you have a pen and paper handy, or is text easier?
Thanks for holding (cm name)
How may I be of service?
Perfect, you’ve picked a wonderful time to call us on (car name)s!
If you don’t mind, I would like to ask you a couple of questions about the (car name); you’re looking for. That way you’ll know that we’re talking about the right product, is that okay?
What has you interested in the (car name)?
That product has been receiving a ton of attention lately and I want to make sure it is still available for you.
Are you only considering that specific product or are you open to other makes/models if I met your requirements?
Would you consider a year newer or older if it fit your budget?
(IF CUSTOMER SAYS YES CONTINUE WITH THE PREOWNED SCRIPT FROM)
Have you had a chance to drive (car name)
(if not continue on….)
Great, let me see if that product is still available. It won’t take long at all.
In case we get disconnected, what’s your phone number?
And your first name? (cm name)
How do you spell your last name?
Great! Hang on for just a minute please.
Perfect, I just checked, and the products online are only a small representation of what is available, your challenge here is not finding a product, it will be more narrowing down to the perfect one.
By the way, what’re you currently driving? Is that the product you’re trading?
(IF NO) Is there another product you would consider trading?
(IF YES - GO TO TRADE SCRIPT)
When are you available; in the next hour, or would later this afternoon/evening be better?…How is __:__, or does __:__ work better?
(SET APPOINTMENT ON QUARTER HOUR)
__________________________
__________________________
Great, I’ve got you down for __:__ (cm name)!
Thanks for holding (cm name)
How may I be of service?
Perfect, you’ve picked a wonderful time to call us on (car name)s!
If you don’t mind, I would like to ask you a couple of questions about the (car name); you’re looking for. That way you’ll know that we’re talking about the right product, is that okay?
What has you interested in the (car name)?
That product has been receiving a ton of attention lately and I want to make sure it is still available for you.
Are you only considering that specific product or are you open to other makes/models if I met your requirements?
Would you consider a year newer or older if it fit your budget?
(IF CUSTOMER SAYS YES CONTINUE WITH THE PREOWNED SCRIPT FROM)
Have you had a chance to drive (car name)
(if not continue on….)
Great, let me see if that product is still available. It won’t take long at all.
In case we get disconnected, what’s your phone number?
And your first name? (cm name)
How do you spell your last name?
Great! Hang on for just a minute please.
Perfect, I just checked, and the products online are only a small representation of what is available, your challenge here is not finding a product, it will be more narrowing down to the perfect one.
By the way, what’re you currently driving? Is that the product you’re trading?
(IF NO) Is there another product you would consider trading?
(IF YES - GO TO TRADE SCRIPT)
__________________________
__________________________
When are you available; in the next hour, or would later this afternoon/evening be better?…How is __:__, or does __:__ work better?
(SET APPOINTMENT ON QUARTER HOUR)
Thanks for holding (cm name)
How may I be of service?
Perfect, you’ve picked a wonderful time to call us on (car name)s!
If you don’t mind, I would like to ask you a couple of questions about the (car name); you’re looking for. That way you’ll know that we’re talking about the right product, is that okay?
What has you interested in the (car name)?
That product has been receiving a ton of attention lately and I want to make sure it is still available for you.
Are you only considering that specific product or are you open to other makes/models if I met your requirements?
Would you consider a year newer or older if it fit your budget?
(IF CUSTOMER SAYS YES CONTINUE WITH THE PREOWNED SCRIPT FROM)
Have you had a chance to drive (car name)
(if not continue on….)
Great, let me see if that product is still available. It won’t take long at all.
In case we get disconnected, what’s your phone number?
And your first name? (cm name)
How do you spell your last name?
Great! Hang on for just a minute please.
Perfect, I just checked, and the products online are only a small representation of what is available, your challenge here is not finding a product, it will be more narrowing down to the perfect one.
By the way, what’re you currently driving? Is that the product you’re trading?
(IF NO) Is there another product you would consider trading?
(IF YES)
__________________________
__________________________
GO TO TRADE SCRIPT
Thanks for holding (cm name)
How may I be of service?
Perfect, you’ve picked a wonderful time to call us on (car name)s!
If you don’t mind, I would like to ask you a couple of questions about the (car name); you’re looking for. That way you’ll know that we’re talking about the right product, is that okay?
What has you interested in the (car name)?
That product has been receiving a ton of attention lately and I want to make sure it is still available for you.
Are you only considering that specific product or are you open to other makes/models if I met your requirements?
Would you consider a year newer or older if it fit your budget?
(IF CUSTOMER SAYS YES CONTINUE WITH THE PREOWNED SCRIPT FROM)
Have you had a chance to drive (car name)
(if not continue on….)
Great, let me see if that product is still available. It won’t take long at all.
In case we get disconnected, what’s your phone number?
And your first name? (cm name)
How do you spell your last name?
Great! Hang on for just a minute please.
Perfect, I just checked, and the products online are only a small representation of what is available, your challenge here is not finding a product, it will be more narrowing down to the perfect one.
By the way, what’re you currently driving? Is that the product you’re trading?
(IF NO)
__________________________
__________________________
Is there another product you would consider trading?
Thanks for holding (cm name)
How may I be of service?
Perfect, you’ve picked a wonderful time to call us on (car name)s!
If you don’t mind, I would like to ask you a couple of questions about the (car name); you’re looking for. That way you’ll know that we’re talking about the right product, is that okay?
What has you interested in the (car name)?
That product has been receiving a ton of attention lately and I want to make sure it is still available for you.
Are you only considering that specific product or are you open to other makes/models if I met your requirements?
Would you consider a year newer or older if it fit your budget?
(IF CUSTOMER SAYS YES CONTINUE WITH THE PREOWNED SCRIPT FROM)
Have you had a chance to drive (car name)
(if not continue on….)
Great, let me see if that product is still available. It won’t take long at all.
In case we get disconnected, what’s your phone number?
And your first name? (cm name)
How do you spell your last name?
Great! Hang on for just a minute please.
Perfect, I just checked, and the products online are only a small representation of what is available, your challenge here is not finding a product, it will be more narrowing down to the perfect one.
__________________________
__________________________
By the way, what’re you currently driving?
Is that the product you’re trading?
Thanks for holding (cm name)
How may I be of service?
Perfect, you’ve picked a wonderful time to call us on (car name)s!
If you don’t mind, I would like to ask you a couple of questions about the (car name); you’re looking for. That way you’ll know that we’re talking about the right product, is that okay?
What has you interested in the (car name)?
That product has been receiving a ton of attention lately and I want to make sure it is still available for you.
Are you only considering that specific product or are you open to other makes/models if I met your requirements?
Would you consider a year newer or older if it fit your budget?
(IF CUSTOMER SAYS YES CONTINUE WITH THE PREOWNED SCRIPT FROM)
Have you had a chance to drive (car name)
(if not continue on….)
Great, let me see if that product is still available. It won’t take long at all.
In case we get disconnected, what’s your phone number?
And your first name? (cm name)
How do you spell your last name?
Great! Hang on for just a minute please.
Perfect, I just checked, and the products online are only a small representation of what is available, your challenge here is not finding a product,
__________________________
__________________________
it will be more narrowing down to the perfect one.
Thanks for holding (cm name)
How may I be of service?
Perfect, you’ve picked a wonderful time to call us on (car name)s!
If you don’t mind, I would like to ask you a couple of questions about the (car name); you’re looking for. That way you’ll know that we’re talking about the right product, is that okay?
What has you interested in the (car name)?
That product has been receiving a ton of attention lately and I want to make sure it is still available for you.
Are you only considering that specific product or are you open to other makes/models if I met your requirements?
Would you consider a year newer or older if it fit your budget?
(IF CUSTOMER SAYS YES CONTINUE WITH THE PREOWNED SCRIPT FROM)
Have you had a chance to drive (car name)
(if not continue on….)
Great, let me see if that product is still available. It won’t take long at all.
In case we get disconnected, what’s your phone number?
And your first name? (cm name)
How do you spell your last name?
Great! Hang on for just a minute please.
Perfect, I just checked, and the products online are only a small representation of what is available,
__________________________
__________________________
your challenge here is not finding a product,
