Pre-owned Inbound Phone Script

Question 1

Thanks for holding. This is Kaleb. How may I be of service?

Perfect, you’ve picked a wonderful time to call us on the (used car)!

If you don’t mind, I would like to ask you a couple of questions about the (used car) you’re looking for. That way, you’ll know that we’re talking about the right product, is that okay?

What has you interested in the (used car)?

Aside from the (used car) what other makes/models are you considering?

Now, have you had a chance to drive the (used car)?

This isn’t something you need to buy today, is it?

Great, let me check on that (used car) and also what’s coming in. It won’t take long at all.

In case we get disconnected, what is your phone number?

And your first name? (cm name) How do you spell your last name? (cm last name), Great! Hang on for just a minute.

(18 second hold)
(CONTINUE WITH NORMAL SCRIPT SCHEDULING)

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Answer 1

Done!

Question 2

Thanks for holding. This is Kaleb. How may I be of service?

Perfect, you’ve picked a wonderful time to call us on the (used car)!

If you don’t mind, I would like to ask you a couple of questions about the (used car) you’re looking for. That way, you’ll know that we’re talking about the right product, is that okay?

What has you interested in the (used car)?

Aside from the (used car) what other makes/models are you considering?

Now, have you had a chance to drive the (used car)?

This isn’t something you need to buy today, is it?

Great, let me check on that (used car) and also what’s coming in. It won’t take long at all.

In case we get disconnected, what is your phone number?

And your first name? (cm name) How do you spell your last name? (cm last name), Great! Hang on for just a minute.

(18 second hold)

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.
_______

Answer 2

(CONTINUE WITH NORMAL SCRIPT SCHEDULING)

Question 3

Thanks for holding. This is Kaleb. How may I be of service?

Perfect, you’ve picked a wonderful time to call us on the (used car)!

If you don’t mind, I would like to ask you a couple of questions about the (used car) you’re looking for. That way, you’ll know that we’re talking about the right product, is that okay?

What has you interested in the (used car)?

Aside from the (used car) what other makes/models are you considering?

Now, have you had a chance to drive the (used car)?

This isn’t something you need to buy today, is it?

Great, let me check on that (used car) and also what’s coming in. It won’t take long at all.

In case we get disconnected, what is your phone number?

And your first name? (cm name) How do you spell your last name? (cm last name), Great! Hang on for just a minute.

______
.
.
.
.
.
.
_______

Answer 3

(18 second hold)

Question 4

Thanks for holding. This is Kaleb. How may I be of service?

Perfect, you’ve picked a wonderful time to call us on the (used car)!

If you don’t mind, I would like to ask you a couple of questions about the (used car) you’re looking for. That way, you’ll know that we’re talking about the right product, is that okay?

What has you interested in the (used car)?

Aside from the (used car) what other makes/models are you considering?

Now, have you had a chance to drive the (used car)?

This isn’t something you need to buy today, is it?

Great, let me check on that (used car) and also what’s coming in. It won’t take long at all.

In case we get disconnected, what is your phone number?

______
.
.
.
.
.
.
_______

Answer 4

And your first name? (cm name) How do you spell your last name? (cm last name), Great! Hang on for just a minute.

Question 5

Thanks for holding. This is Kaleb. How may I be of service?

Perfect, you’ve picked a wonderful time to call us on the (used car)!

If you don’t mind, I would like to ask you a couple of questions about the (used car) you’re looking for. That way, you’ll know that we’re talking about the right product, is that okay?

What has you interested in the (used car)?

Aside from the (used car) what other makes/models are you considering?

Now, have you had a chance to drive the (used car)?

This isn’t something you need to buy today, is it?

Great, let me check on that (used car) and also what’s coming in. It won’t take long at all.

______
.
.
.
.
.
.
_______

Answer 5

In case we get disconnected, what is your phone number?

Question 6

Thanks for holding. This is Kaleb. How may I be of service?

Perfect, you’ve picked a wonderful time to call us on the (used car)!

If you don’t mind, I would like to ask you a couple of questions about the (used car) you’re looking for. That way, you’ll know that we’re talking about the right product, is that okay?

What has you interested in the (used car)?

Aside from the (used car) what other makes/models are you considering?

Now, have you had a chance to drive the (used car)?

This isn’t something you need to buy today, is it?

______
.
.
.
.
.
.
_______

Answer 6

Great, let me check on that (used car) and also what’s coming in. It won’t take long at all.

Question 7

Thanks for holding. This is Kaleb. How may I be of service?

Perfect, you’ve picked a wonderful time to call us on the (used car)!

If you don’t mind, I would like to ask you a couple of questions about the (used car) you’re looking for. That way, you’ll know that we’re talking about the right product, is that okay?

What has you interested in the (used car)?

Aside from the (used car) what other makes/models are you considering?

Now, have you had a chance to drive the (used car)?

______
.
.
.
.
.
.
_______

Answer 7

This isn’t something you need to buy today, is it?

Question 8

Thanks for holding. This is Kaleb. How may I be of service?

Perfect, you’ve picked a wonderful time to call us on the (used car)!

If you don’t mind, I would like to ask you a couple of questions about the (used car) you’re looking for. That way, you’ll know that we’re talking about the right product, is that okay?

What has you interested in the (used car)?

Aside from the (used car) what other makes/models are you considering?

______
.
.
.
.
.
.
_______

Answer 8

Now, have you had a chance to drive the (used car)?

Question 9

Thanks for holding. This is Kaleb. How may I be of service?

Perfect, you’ve picked a wonderful time to call us on the (used car)!

If you don’t mind, I would like to ask you a couple of questions about the (used car) you’re looking for. That way, you’ll know that we’re talking about the right product, is that okay?

What has you interested in the (used car)?

______
.
.
.
.
.
.
_______

Answer 9

Aside from the (used car) what other makes/models are you considering?

Question 10

Thanks for holding. This is Kaleb. How may I be of service?

Perfect, you’ve picked a wonderful time to call us on the (used car)!

If you don’t mind, I would like to ask you a couple of questions about the (used car) you’re looking for. That way, you’ll know that we’re talking about the right product, is that okay?

______
.
.
.
.
.
.
_______

Answer 10

What has you interested in the (used car)?

Question 11

Thanks for holding. This is Kaleb. How may I be of service?

Perfect, you’ve picked a wonderful time to call us on the (used car)!

If you don’t mind, I would like to ask you a couple of questions about the (used car) you’re looking for.

______
.
.
.
.
.
.
_______

Answer 11

That way, you’ll know that we’re talking about the right product, is that okay?

Question 12

Thanks for holding. This is Kaleb. How may I be of service?

Perfect, you’ve picked a wonderful time to call us on the (used car)!

______
.
.
.
.
.
.
_______

Answer 12

If you don’t mind, I would like to ask you a couple of questions about the (used car) you’re looking for.

Question 13

Thanks for holding. This is Kaleb. How may I be of service?

______
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.
.
.
.
.
_______

Answer 13

Perfect, you’ve picked a wonderful time to call us on the (used car)!

Question 14

Start!

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_______

Answer 14

Thanks for holding. This is Kaleb. How may I be of service?

Question 15

Is there anything we can do to reduce the price?

Answer 15

Gosh _____ they price them very aggressively on the market, based on year make model miles and condition. But we’re not here not to earn your business. If you came in drove it and it was the right fit for you, I’m sure we can come to terms that would be suitable for you. When would be a good time for you to come down and drive it? So we can have it pulled up and ready for you?