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Young Hyundai > Missed Appointment Phone Script > Flashcards

Missed Appointment Phone Script Flashcards

1
Q

Hello is (cm name) available, did I catch you at a good time?

This is Kaleb from Young Hyundai. I show you had an appointment with us on (date) and it looks like we missed you, does today or tomorrow work best to get you rescheduled?

(IF YES) (CONTINUE ON…)
(IF NO) (GO TO OBJECTIONS SCRIPT)

When are you available; In the next hour, or would later this afternoon/evening be better? How is __:__, or does __:__ work better?

(SET APPOINTMENT ON QUARTERLY HOUR)

Great, I’ve got you down for __:__ (cm name)!

Do you have a pen and paper handy, is text easier?
(IF PEN) Write down my information
(IF TEXT) I’ll text you my contact information..

If you’re running a little early or late, please let me know, and I’ll do the same for you.

By the way, do you know exactly where we’re located?

I’m also going to send you a confirmation for our appointment, including our address and directions.

What’s your email?
_________________________

_________________________

A

Great (cm name), can I have a soda or bottled water ready for you when you arrive?

How well did you know this?
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2
Q

Hello is (cm name) available, did I catch you at a good time?

This is Kaleb from Young Hyundai. I show you had an appointment with us on (date) and it looks like we missed you, does today or tomorrow work best to get you rescheduled?

(IF YES) (CONTINUE ON…)
(IF NO) (GO TO OBJECTIONS SCRIPT)

When are you available; In the next hour, or would later this afternoon/evening be better? How is __:__, or does __:__ work better?

(SET APPOINTMENT ON QUARTERLY HOUR)

Great, I’ve got you down for __:__ (cm name)!

Do you have a pen and paper handy, is text easier?
(IF PEN) Write down my information
(IF TEXT) I’ll text you my contact information..

If you’re running a little early or late, please let me know, and I’ll do the same for you.

By the way, do you know exactly where we’re located?

I’m also going to send you a confirmation for our appointment, including our address and directions.

_________________________

_________________________

A

What’s your email?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Hello is (cm name) available, did I catch you at a good time?

This is Kaleb from Young Hyundai. I show you had an appointment with us on (date) and it looks like we missed you, does today or tomorrow work best to get you rescheduled?

(IF YES) (CONTINUE ON…)
(IF NO) (GO TO OBJECTIONS SCRIPT)

When are you available; In the next hour, or would later this afternoon/evening be better? How is __:__, or does __:__ work better?

(SET APPOINTMENT ON QUARTERLY HOUR)

Great, I’ve got you down for __:__ (cm name)!

Do you have a pen and paper handy, is text easier?
(IF PEN) Write down my information
(IF TEXT) I’ll text you my contact information..

If you’re running a little early or late, please let me know, and I’ll do the same for you.

By the way, do you know exactly where we’re located?
_________________________

_________________________

A

I’m also going to send you a confirmation for our appointment, including our address and directions.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Hello is (cm name) available, did I catch you at a good time?

This is Kaleb from Young Hyundai. I show you had an appointment with us on (date) and it looks like we missed you, does today or tomorrow work best to get you rescheduled?

(IF YES) (CONTINUE ON…)
(IF NO) (GO TO OBJECTIONS SCRIPT)

When are you available; In the next hour, or would later this afternoon/evening be better? How is __:__, or does __:__ work better?

(SET APPOINTMENT ON QUARTERLY HOUR)

Great, I’ve got you down for __:__ (cm name)!

Do you have a pen and paper handy, is text easier?
(IF PEN) Write down my information
(IF TEXT) I’ll text you my contact information..

If you’re running a little early or late, please let me know, and I’ll do the same for you.

_________________________

_________________________

A

By the way, do you know exactly where we’re located?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Hello is (cm name) available, did I catch you at a good time?

This is Kaleb from Young Hyundai. I show you had an appointment with us on (date) and it looks like we missed you, does today or tomorrow work best to get you rescheduled?

(IF YES) (CONTINUE ON…)
(IF NO) (GO TO OBJECTIONS SCRIPT)

When are you available; In the next hour, or would later this afternoon/evening be better? How is __:__, or does __:__ work better?

(SET APPOINTMENT ON QUARTERLY HOUR)

Great, I’ve got you down for __:__ (cm name)!

Do you have a pen and paper handy, is text easier?
(IF PEN) Write down my information
(IF TEXT) I’ll text you my contact information..

_________________________

_________________________

A

If you’re running a little early or late, please let me know, and I’ll do the same for you.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Hello is (cm name) available, did I catch you at a good time?

This is Kaleb from Young Hyundai. I show you had an appointment with us on (date) and it looks like we missed you, does today or tomorrow work best to get you rescheduled?

(IF YES) (CONTINUE ON…)
(IF NO) (GO TO OBJECTIONS SCRIPT)

When are you available; In the next hour, or would later this afternoon/evening be better? How is __:__, or does __:__ work better?

(SET APPOINTMENT ON QUARTERLY HOUR)

Great, I’ve got you down for __:__ (cm name)!

Do you have a pen and paper handy, is text easier?
(IF PEN) Write down my information
(IF TEXT)

_________________________

_________________________

A

I’ll text you my contact information..

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Hello is (cm name) available, did I catch you at a good time?

This is Kaleb from Young Hyundai. I show you had an appointment with us on (date) and it looks like we missed you, does today or tomorrow work best to get you rescheduled?

(IF YES) (CONTINUE ON…)
(IF NO) (GO TO OBJECTIONS SCRIPT)

When are you available; In the next hour, or would later this afternoon/evening be better? How is __:__, or does __:__ work better?

(SET APPOINTMENT ON QUARTERLY HOUR)

Great, I’ve got you down for __:__ (cm name)!

Do you have a pen and paper handy, is text easier?
(IF PEN)

_________________________

_________________________

A

Write down my information

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Hello is (cm name) available, did I catch you at a good time?

This is Kaleb from Young Hyundai. I show you had an appointment with us on (date) and it looks like we missed you, does today or tomorrow work best to get you rescheduled?

(IF YES) (CONTINUE ON…)
(IF NO) (GO TO OBJECTIONS SCRIPT)

When are you available; In the next hour, or would later this afternoon/evening be better? How is __:__, or does __:__ work better?

(SET APPOINTMENT ON QUARTERLY HOUR)

Great, I’ve got you down for __:__ (cm name)!
_________________________

_________________________

A

Do you have a pen and paper handy, is text easier?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Hello is (cm name) available, did I catch you at a good time?

This is Kaleb from Young Hyundai. I show you had an appointment with us on (date) and it looks like we missed you, does today or tomorrow work best to get you rescheduled?

(IF YES) (CONTINUE ON…)
(IF NO) (GO TO OBJECTIONS SCRIPT)

When are you available; In the next hour, or would later this afternoon/evening be better? How is __:__, or does __:__ work better?

(SET APPOINTMENT ON QUARTERLY HOUR)

_________________________

_________________________

A

Great, I’ve got you down for __:__ (cm name)!

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Hello is (cm name) available, did I catch you at a good time?

This is Kaleb from Young Hyundai. I show you had an appointment with us on (date) and it looks like we missed you, does today or tomorrow work best to get you rescheduled?

(IF NO) (GO TO OBJECTIONS SCRIPT)

(IF YES)

_________________________

_________________________

A

When are you available; In the next hour, or would later this afternoon/evening be better? How is __:__, or does __:__ work better?

(SET APPOINTMENT ON QUARTERLY HOUR)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Hello is (cm name) available, did I catch you at a good time?

This is Kaleb from Young Hyundai. I show you had an appointment with us on (date) and it looks like we missed you, does today or tomorrow work best to get you rescheduled?

(IF NO)

_________________________

_________________________

A

(GO TO OBJECTIONS SCRIPT)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Hello is (cm name) available, did I catch you at a good time?

This is Kaleb from Young Hyundai. I show you had an appointment with us on (date) and it looks like we missed you,

_________________________

_________________________

A

does today or tomorrow work best to get you rescheduled?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Hello is (cm name) available, did I catch you at a good time?

This is Kaleb from Young Hyundai.
_________________________

_________________________

A

I show you had an appointment with us on (date) and it looks like we missed you,

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Hello is (cm name) available, did I catch you at a good time?
_________________________

_________________________

A

This is Kaleb from Young Hyundai.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Hello is (cm name) available,
_________________________

_________________________

A

did I catch you at a good time?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly

Young Hyundai (40 decks)

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