CSI Follow Up Script Flashcards
Hello is (cm name) there?
Did I catch you at a good time?
This is Kaleb from Young Hyundai.
(BUILD RAPPORT USING SOMETHING REMEMBERED FROM THE CONVERSATION)
Reaching out to see how you have been loving your new vehicle and if there are any features that you would like to review or if any questions I can answer for you?
(If questions are too complex to answer over the phone, invite them down for a tutorial)
(If none)
Just want to remind you as well you will be receiving my report card here in a few days, I will be following up then to make sure nothing has changed, with that in mind would you say I have still given you an exceptional customer experience and would there be any reason you wouldn’t give me a perfect score?
(If perfect score) Thank you (refer to referral script)
(If no perfect score)
____________________________
____________________________
Do you mind me asking why my customer service was less than exceptional for you? (Fix issue over the phone if possible. If not possible let them know you’ll be getting with a manager to have it resolved.)
Hello is (cm name) there?
Did I catch you at a good time?
This is Kaleb from Young Hyundai.
(BUILD RAPPORT USING SOMETHING REMEMBERED FROM THE CONVERSATION)
Reaching out to see how you have been loving your new vehicle and if there are any features that you would like to review or if any questions I can answer for you?
(If questions are too complex to answer over the phone, invite them down for a tutorial)
(If none)
Just want to remind you as well you will be receiving my report card here in a few days, I will be following up then to make sure nothing has changed, with that in mind would you say I have still given you an exceptional customer experience and would there be any reason you wouldn’t give me a perfect score?
(If perfect score)
____________________________
____________________________
Thank you (refer to referral script)
Hello is (cm name) there?
Did I catch you at a good time?
This is Kaleb from Young Hyundai.
(BUILD RAPPORT USING SOMETHING REMEMBERED FROM THE CONVERSATION)
Reaching out to see how you have been loving your new vehicle and if there are any features that you would like to review or if any questions I can answer for you?
(If questions are too complex to answer over the phone, invite them down for a tutorial)
(If none)
____________________________
____________________________
Just want to remind you as well you will be receiving my report card here in a few days, I will be following up then to make sure nothing has changed, with that in mind would you say I have still given you an exceptional customer experience and would there be any reason you wouldn’t give me a perfect score?
Hello is (cm name) there?
Did I catch you at a good time?
This is Kaleb from Young Hyundai.
(BUILD RAPPORT USING SOMETHING REMEMBERED FROM THE CONVERSATION)
Reaching out to see how you have been loving your new vehicle and if there are any features that you would like to review or if any questions I can answer for you?
____________________________
____________________________
(If questions are too complex to answer over the phone, invite them down for a tutorial)
Hello is (cm name) there?
Did I catch you at a good time?
This is Kaleb from Young Hyundai.
(BUILD RAPPORT USING SOMETHING REMEMBERED FROM THE CONVERSATION)
____________________________
____________________________
Reaching out to see how you have been loving your new vehicle and if there are any features that you would like to review or if any questions I can answer for you?
Hello is (cm name) there?
Did I catch you at a good time?
This is Kaleb from Young Hyundai.
____________________________
____________________________
(BUILD RAPPORT USING SOMETHING REMEMBERED FROM THE CONVERSATION)
Hello is (cm name) there?
Did I catch you at a good time?
____________________________
____________________________
This is Kaleb from Young Hyundai.
Hello is (cm name) there?
____________________________
____________________________
Did I catch you at a good time?
