Referral Phone Script Flashcards
Hello is (cm name) there? Did I catch you at a good time?
This is Kaleb at Young Hyundai. I just wanted to call and see if you have seen your (friend, relative)’s new product they just recently bought.
(IF INTERESTED - PROCEED TO NEW INBOUND SCRIPT)
(IF NOT INTERESTED)
By chance is there a friend, family member, or neighbor that would be in the market either today or in the near future that would consider selling or trading in their vehicle?;
(IF YES)
Who is the first person that comes to mind?
Name_______?
Number_______?
Anyone else come to mind?
(IF NO) No problem. While I have you on the phone is it OK if I update my records and ask you a couple of quick questions?
How many drivers are in your family?
How many vehicles?
Of the drivers who’s next in line for a vehicle?
(IF NONE)
Thank you for your time.
(IF THEY GIVE YOU SOMEONE)
You’re kidding!
Now will that be pretty soon or down the road?
When you say that will it be a couple of weeks, a few months or more like a year or so?
Will you be looking for a clean low mileage car at a great price?
(IF THEY MENTION A SPECIFIC PRODUCT)
Boy those ones sure go quick.
As soon as they get in they’re usually gone!
Why don’t I get some info.
___________________________
___________________________
And if I get lucky and one comes in I’ll give you a call and have you come down and take a look!
Hello is (cm name) there? Did I catch you at a good time?
This is Kaleb at Young Hyundai. I just wanted to call and see if you have seen your (friend, relative)’s new product they just recently bought.
(IF INTERESTED - PROCEED TO NEW INBOUND SCRIPT)
(IF NOT INTERESTED)
By chance is there a friend, family member, or neighbor that would be in the market either today or in the near future that would consider selling or trading in their vehicle?;
(IF YES)
Who is the first person that comes to mind?
Name_______?
Number_______?
Anyone else come to mind?
(IF NO) No problem. While I have you on the phone is it OK if I update my records and ask you a couple of quick questions?
How many drivers are in your family?
How many vehicles?
Of the drivers who’s next in line for a vehicle?
(IF NONE)
Thank you for your time.
(IF THEY GIVE YOU SOMEONE)
You’re kidding!
Now will that be pretty soon or down the road?
When you say that will it be a couple of weeks, a few months or more like a year or so?
Will you be looking for a clean low mileage car at a great price?
(IF THEY MENTION A SPECIFIC PRODUCT)
Boy those ones sure go quick.
As soon as they get in they’re usually gone!
___________________________
___________________________
Why don’t I get some info.
Hello is (cm name) there? Did I catch you at a good time?
This is Kaleb at Young Hyundai. I just wanted to call and see if you have seen your (friend, relative)’s new product they just recently bought.
(IF INTERESTED - PROCEED TO NEW INBOUND SCRIPT)
(IF NOT INTERESTED)
By chance is there a friend, family member, or neighbor that would be in the market either today or in the near future that would consider selling or trading in their vehicle?;
(IF YES)
Who is the first person that comes to mind?
Name_______?
Number_______?
Anyone else come to mind?
(IF NO) No problem. While I have you on the phone is it OK if I update my records and ask you a couple of quick questions?
How many drivers are in your family?
How many vehicles?
Of the drivers who’s next in line for a vehicle?
(IF NONE)
Thank you for your time.
(IF THEY GIVE YOU SOMEONE)
You’re kidding!
Now will that be pretty soon or down the road?
When you say that will it be a couple of weeks, a few months or more like a year or so?
Will you be looking for a clean low mileage car at a great price?
(IF THEY MENTION A SPECIFIC PRODUCT)
Boy those ones sure go quick.
___________________________
___________________________
As soon as they get in they’re usually gone!
Hello is (cm name) there? Did I catch you at a good time?
This is Kaleb at Young Hyundai. I just wanted to call and see if you have seen your (friend, relative)’s new product they just recently bought.
(IF INTERESTED - PROCEED TO NEW INBOUND SCRIPT)
(IF NOT INTERESTED)
By chance is there a friend, family member, or neighbor that would be in the market either today or in the near future that would consider selling or trading in their vehicle?;
(IF YES)
Who is the first person that comes to mind?
Name_______?
Number_______?
Anyone else come to mind?
(IF NO) No problem. While I have you on the phone is it OK if I update my records and ask you a couple of quick questions?
How many drivers are in your family?
How many vehicles?
Of the drivers who’s next in line for a vehicle?
(IF NONE)
Thank you for your time.
(IF THEY GIVE YOU SOMEONE)
You’re kidding!
Now will that be pretty soon or down the road?
When you say that will it be a couple of weeks, a few months or more like a year or so?
Will you be looking for a clean low mileage car at a great price?
(IF THEY MENTION A SPECIFIC PRODUCT)
___________________________
___________________________
Boy those ones sure go quick.
Hello is (cm name) there? Did I catch you at a good time?
This is Kaleb at Young Hyundai. I just wanted to call and see if you have seen your (friend, relative)’s new product they just recently bought.
(IF INTERESTED - PROCEED TO NEW INBOUND SCRIPT)
(IF NOT INTERESTED)
By chance is there a friend, family member, or neighbor that would be in the market either today or in the near future that would consider selling or trading in their vehicle?;
(IF YES)
Who is the first person that comes to mind?
Name_______?
Number_______?
Anyone else come to mind?
(IF NO) No problem. While I have you on the phone is it OK if I update my records and ask you a couple of quick questions?
How many drivers are in your family?
How many vehicles?
Of the drivers who’s next in line for a vehicle?
(IF NONE)
Thank you for your time.
(IF THEY GIVE YOU SOMEONE)
You’re kidding!
Now will that be pretty soon or down the road?
When you say that will it be a couple of weeks, a few months or more like a year or so?
___________________________
___________________________
Will you be looking for a clean low mileage car at a great price?
Hello is (cm name) there? Did I catch you at a good time?
This is Kaleb at Young Hyundai. I just wanted to call and see if you have seen your (friend, relative)’s new product they just recently bought.
(IF INTERESTED - PROCEED TO NEW INBOUND SCRIPT)
(IF NOT INTERESTED)
By chance is there a friend, family member, or neighbor that would be in the market either today or in the near future that would consider selling or trading in their vehicle?;
(IF YES)
Who is the first person that comes to mind?
Name_______?
Number_______?
Anyone else come to mind?
(IF NO) No problem. While I have you on the phone is it OK if I update my records and ask you a couple of quick questions?
How many drivers are in your family?
How many vehicles?
Of the drivers who’s next in line for a vehicle?
(IF NONE)
Thank you for your time.
(IF THEY GIVE YOU SOMEONE)
You’re kidding!
Now will that be pretty soon or down the road?
___________________________
___________________________
When you say that will it be a couple of weeks, a few months or more like a year or so?
Hello is (cm name) there? Did I catch you at a good time?
This is Kaleb at Young Hyundai. I just wanted to call and see if you have seen your (friend, relative)’s new product they just recently bought.
(IF INTERESTED - PROCEED TO NEW INBOUND SCRIPT)
(IF NOT INTERESTED)
By chance is there a friend, family member, or neighbor that would be in the market either today or in the near future that would consider selling or trading in their vehicle?;
(IF YES)
Who is the first person that comes to mind?
Name_______?
Number_______?
Anyone else come to mind?
(IF NO) No problem. While I have you on the phone is it OK if I update my records and ask you a couple of quick questions?
How many drivers are in your family?
How many vehicles?
Of the drivers who’s next in line for a vehicle?
(IF NONE)
Thank you for your time.
(IF THEY GIVE YOU SOMEONE)
You’re kidding!
___________________________
___________________________
Now will that be pretty soon or down the road?
Hello is (cm name) there? Did I catch you at a good time?
This is Kaleb at Young Hyundai. I just wanted to call and see if you have seen your (friend, relative)’s new product they just recently bought.
(IF INTERESTED - PROCEED TO NEW INBOUND SCRIPT)
(IF NOT INTERESTED)
By chance is there a friend, family member, or neighbor that would be in the market either today or in the near future that would consider selling or trading in their vehicle?;
(IF YES)
Who is the first person that comes to mind?
Name_______?
Number_______?
Anyone else come to mind?
(IF NO) No problem. While I have you on the phone is it OK if I update my records and ask you a couple of quick questions?
How many drivers are in your family?
How many vehicles?
Of the drivers who’s next in line for a vehicle?
(IF NONE)
Thank you for your time.
(IF THEY GIVE YOU SOMEONE)
___________________________
___________________________
You’re kidding!
Hello is (cm name) there? Did I catch you at a good time?
This is Kaleb at Young Hyundai. I just wanted to call and see if you have seen your (friend, relative)’s new product they just recently bought.
(IF INTERESTED - PROCEED TO NEW INBOUND SCRIPT)
(IF NOT INTERESTED)
By chance is there a friend, family member, or neighbor that would be in the market either today or in the near future that would consider selling or trading in their vehicle?;
(IF YES)
Who is the first person that comes to mind?
Name_______?
Number_______?
Anyone else come to mind?
(IF NO) No problem. While I have you on the phone is it OK if I update my records and ask you a couple of quick questions?
How many drivers are in your family?
How many vehicles?
Of the drivers who’s next in line for a vehicle?
(IF NONE)
___________________________
___________________________
Thank you for your time.
Hello is (cm name) there? Did I catch you at a good time?
This is Kaleb at Young Hyundai. I just wanted to call and see if you have seen your (friend, relative)’s new product they just recently bought.
(IF INTERESTED - PROCEED TO NEW INBOUND SCRIPT)
(IF NOT INTERESTED)
By chance is there a friend, family member, or neighbor that would be in the market either today or in the near future that would consider selling or trading in their vehicle?;
(IF YES)
Who is the first person that comes to mind?
Name_______?
Number_______?
Anyone else come to mind?
(IF NO) No problem. While I have you on the phone is it OK if I update my records and ask you a couple of quick questions?
How many drivers are in your family?
How many vehicles?
___________________________
___________________________
Of the drivers who’s next in line for a vehicle?
Hello is (cm name) there? Did I catch you at a good time?
This is Kaleb at Young Hyundai. I just wanted to call and see if you have seen your (friend, relative)’s new product they just recently bought.
(IF INTERESTED - PROCEED TO NEW INBOUND SCRIPT)
(IF NOT INTERESTED)
By chance is there a friend, family member, or neighbor that would be in the market either today or in the near future that would consider selling or trading in their vehicle?;
(IF YES)
Who is the first person that comes to mind?
Name_______?
Number_______?
Anyone else come to mind?
(IF NO) No problem. While I have you on the phone is it OK if I update my records and ask you a couple of quick questions?
How many drivers are in your family?
___________________________
___________________________
How many vehicles?
Hello is (cm name) there? Did I catch you at a good time?
This is Kaleb at Young Hyundai. I just wanted to call and see if you have seen your (friend, relative)’s new product they just recently bought.
(IF INTERESTED - PROCEED TO NEW INBOUND SCRIPT)
(IF NOT INTERESTED)
By chance is there a friend, family member, or neighbor that would be in the market either today or in the near future that would consider selling or trading in their vehicle?;
(IF YES)
Who is the first person that comes to mind?
Name_______?
Number_______?
Anyone else come to mind?
(IF NO) No problem. While I have you on the phone is it OK if I update my records and ask you a couple of quick questions?
___________________________
___________________________
How many drivers are in your family?
Hello is (cm name) there? Did I catch you at a good time?
This is Kaleb at Young Hyundai. I just wanted to call and see if you have seen your (friend, relative)’s new product they just recently bought.
(IF INTERESTED - PROCEED TO NEW INBOUND SCRIPT)
(IF NOT INTERESTED)
By chance is there a friend, family member, or neighbor that would be in the market either today or in the near future that would consider selling or trading in their vehicle?;
(IF YES)
Who is the first person that comes to mind?
Name_______?
Number_______?
Anyone else come to mind?
(IF NO)
___________________________
___________________________
No problem. While I have you on the phone is it OK if I update my records and ask you a couple of quick questions?
Hello is (cm name) there? Did I catch you at a good time?
This is Kaleb at Young Hyundai. I just wanted to call and see if you have seen your (friend, relative)’s new product they just recently bought.
(IF INTERESTED - PROCEED TO NEW INBOUND SCRIPT)
(IF NOT INTERESTED)
By chance is there a friend, family member, or neighbor that would be in the market either today or in the near future that would consider selling or trading in their vehicle?;
(IF YES)
Who is the first person that comes to mind?
Name_______?
Number_______?
___________________________
___________________________
Anyone else come to mind?
Hello is (cm name) there? Did I catch you at a good time?
This is Kaleb at Young Hyundai. I just wanted to call and see if you have seen your (friend, relative)’s new product they just recently bought.
(IF INTERESTED - PROCEED TO NEW INBOUND SCRIPT)
(IF NOT INTERESTED)
By chance is there a friend, family member, or neighbor that would be in the market either today or in the near future that would consider selling or trading in their vehicle?;
(IF YES)
Who is the first person that comes to mind?
Name_______?
___________________________
___________________________
Number_______?
