This class was created by Brainscape user Kaleb Kaighn. Visit their profile to learn more about the creator.
By:
Kaleb Kaighn
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Decks in this class (40)
Dictionary/Glossary
Fab,
A b pencil,
Abc
43
cards
Product Knowledge
Haptic feedback,
2025 elantra hybridepa estimated mpg,
2025 elantra hybridengine size
48
cards
Inbound Phone Script
Hello cm name ________,
Thanks for holding this is kaleb ...,
Thanks for holding this is kaleb ...
31
cards
Trade Script
By the way what are you currently...,
By the way what are you currently...,
By the way what are you currently...
13
cards
Unsold Showroom Traffic Follow-up
Hello is cm name there did i catc...,
Hello is cm name there did i catc...,
Hello is cm name there did i catc...
6
cards
CSI Follow Up Script
Hello is cm name there did i catc...,
Hello is cm name there did i catc...,
Thank you refer to referral scrip...
8
cards
OBJECTIONS PHONE SCRIPT: Price Or Payment Too High (Trade)
Well thats actually the reason i ...,
_____________________,
Well thats actually the reason i ...
13
cards
OBJECTION PHONE SCRIPT: Price Is Too High (No Trade)
Well thats good to know because t...,
Well thats good to know because t...,
Well thats good to know because t...
13
cards
OBJECTION PHONE SCRIPT: Wasted Time Script
If im wasting your time im also w...,
If im wasting your time im also w...,
If im wasting your time im also w...
7
cards
OBJECTION PHONE SCRIPT: Trade Specific Value Script
I completely understand however o...,
I completely understand however o...,
I completely understand however o...
8
cards
OBJECTION PHONE SCRIPT: Think It Over/Hold Off/Shop Around
Not a problem at all remove feeli...,
Not a problem at all remove feeli...,
Not a problem at all remove feeli...
9
cards
OBJECTION PHONE SCRIPT: Play Games/Best Price
I definitely hear you cm name,
I definitely hear you cm name it ...,
I definitely hear you cm name it ...
12
cards
OBJECTION PHONE SCRIPT: Better Deal Down The Street
Im glad you mentioned competitors...,
Im glad you mentioned competitors...,
Im glad you mentioned competitors...
10
cards
OBJECTION PHONE SCRIPT: Spouse/Significant Other
Well that makes sense definitely ...,
Well that makes sense definitely ...,
Well that makes sense definitely ...
8
cards
OBJECTION PHONE SCRIPT: Lease Quote Over The Phone
My favorite thing about a lease i...,
My favorite thing about a lease i...,
My favorite thing about a lease i...
10
cards
OBJECTION PHONE SCRIPT: Destination
One thing i love about where i wo...,
One thing i love about where i wo...,
One thing i love about where i wo...
9
cards
OBJECTION PHONE SCRIPT: Wrong Product
Im glad you let me know id love t...,
Im glad you let me know id love t...,
Im glad you let me know id love t...
9
cards
OBJECTION PHONE SCRIPT: Dislike For Employee/Bad Experience
First of all i really appreciate ...,
First of all i really appreciate ...,
First of all i really appreciate ...
12
cards
OBJECTION PHONE SCRIPT: NOTHING I SAY IS WORKING (TURN)
It sounds like you re going to ne...,
It sounds like you re going to ne...,
It sounds like you re going to ne...
7
cards
Phone Script: Preorder Or Unavailable Unit
Cm name as you know based on curr...,
Cm name as you know based on curr...,
Cm name as you know based on curr...
20
cards
PHONE SCRIPT: Sold Order Process Script
We ll have you come down to the d...,
We ll have you come down to the d...,
We ll have you come down to the d...
14
cards
We Want Your Vehicle (30-month Trade Script)
Hello is cm name there did i catc...,
Hello is cm name there did i catc...,
Hello is cm name there did i catc...
7
cards
Unassigned Customer Call
Hello is cm name there did i catc...,
Hello is cm name there did i catc...,
Hello is cm name there did i catc...
12
cards
Lease End
Hello is cm name there did i catc...,
Hello is cm name there did i catc...,
Hello is cm name there did i catc...
10
cards
Ad Specific Phone Script
Thanks for holding cm name how ma...,
Thanks for holding cm name how ma...,
Thanks for holding cm name how ma...
32
cards
Missed Appointment Phone Script
Hello is cm name available did i ...,
Hello is cm name available did i ...,
Hello is cm name available did i ...
15
cards
Referral Phone Script
Hello is cm name there did i catc...,
Hello is cm name there did i catc...,
Hello is cm name there did i catc...
22
cards
Service Appraisal Phone Script
Hello is cm name there did i catc...,
Hello is cm name there did i catc...,
Hello is cm name there did i catc...
8
cards
OBJECTION PHONE SCRIPT: That Car Is At Another Young Dealership
Yes it looks like it is our inven...,
Yes it looks like it is our inven...,
Yes it looks like it is our inven...
13
cards
The Writeup Script
The car name you are purchasing h...,
The car name you are purchasing h...,
The car name you are purchasing h...
37
cards
The Pencil Script
This is the price of yours this i...,
This is the price of yours this i...,
This is the price of yours this i...
13
cards
Steps To The Sale
1,
2,
3
18
cards
Bypassing
What is the price of this vehicle,
What is my trade worth,
Will you guys discount this product
9
cards
Mission Statement
We take pride in delivering an ex...,
We take pride in delivering an ex...,
We take pride in delivering an ex...
7
cards
Pre-owned Inbound Phone Script
Thanks for holding this is kaleb ...,
Thanks for holding this is kaleb ...,
Thanks for holding this is kaleb ...
15
cards
Product Knowledge - Presentation FAB
F seat heater,
F ventilated seats,
F hands free smart liftgate
6
cards
Product Knowledge Phrases
Warning and brakeswhen front faci...,
Warning if there s a vehicle in b...,
Warning and or brakes cross traff...
23
cards
Lease Terms
The estimated value of the vehicl...,
This includes the negotiated pric...,
Rebates trade in credit or a cash...
5
cards
Product Knowledge Specs
0
cards
Protections/Accessories
Road hazard tire protection,
Valor paint protector,
Paint
7
cards
More about
Young Hyundai
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