Phone Script: Preorder Or Unavailable Unit Flashcards

1
Q

(cm name), as you know based on current supply challenges and new product demands, product inventories are limited due to supplies, parts, and manufactures availability.
For that reason most of our customers are taking advantage of sold order process.
Because of the Young name and our size, we are able to earn more allocation than most other dealers. As a result, our customers are taking delivery sooner rather than later.

By the way, what are you currently driving?
(TRANSITION TO TRADE SCRIPT)

(IF CUSTOMER IS PERSISTENT: BRING IN FOR APPOINTMENT, GO TO SOLD ORDER PROCESS SCRIPT)

(BOOK APPOINTMENT)
When are you available? In the next hour or so? Or would you prefer later this afternoon/evening?
________________________

________________________

A

DONE!

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2
Q

(cm name), as you know based on current supply challenges and new product demands, product inventories are limited due to supplies, parts, and manufactures availability.
For that reason most of our customers are taking advantage of sold order process.
Because of the Young name and our size, we are able to earn more allocation than most other dealers. As a result, our customers are taking delivery sooner rather than later.

By the way, what are you currently driving?
(TRANSITION TO TRADE SCRIPT)

(IF CUSTOMER IS PERSISTENT: BRING IN FOR APPOINTMENT, GO TO SOLD ORDER PROCESS SCRIPT)

(BOOK APPOINTMENT)
When are you available? In the next hour or so?
________________________

________________________

A

Or would you prefer later this afternoon/evening?

How well did you know this?
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3
Q

(cm name), as you know based on current supply challenges and new product demands, product inventories are limited due to supplies, parts, and manufactures availability.
For that reason most of our customers are taking advantage of sold order process.
Because of the Young name and our size, we are able to earn more allocation than most other dealers. As a result, our customers are taking delivery sooner rather than later.

By the way, what are you currently driving?
(TRANSITION TO TRADE SCRIPT)

(IF CUSTOMER IS PERSISTENT: BRING IN FOR APPOINTMENT, GO TO SOLD ORDER PROCESS SCRIPT)

________________________

________________________

A

(BOOK APPOINTMENT)
When are you available? In the next hour or so?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

(cm name), as you know based on current supply challenges and new product demands, product inventories are limited due to supplies, parts, and manufactures availability.
For that reason most of our customers are taking advantage of sold order process.
Because of the Young name and our size, we are able to earn more allocation than most other dealers. As a result, our customers are taking delivery sooner rather than later.

By the way, what are you currently driving?
(TRANSITION TO TRADE SCRIPT)

(IF CUSTOMER IS PERSISTENT:

________________________

________________________

A

BRING IN FOR APPOINTMENT, GO TO SOLD ORDER PROCESS SCRIPT)

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5
Q

(cm name), as you know based on current supply challenges and new product demands, product inventories are limited due to supplies, parts, and manufactures availability.
For that reason most of our customers are taking advantage of sold order process.
Because of the Young name and our size, we are able to earn more allocation than most other dealers. As a result, our customers are taking delivery sooner rather than later.

By the way, what are you currently driving?

________________________

________________________

A

(TRANSITION TO TRADE SCRIPT)

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6
Q

(cm name), as you know based on current supply challenges and new product demands, product inventories are limited due to supplies, parts, and manufactures availability.
For that reason most of our customers are taking advantage of sold order process.
Because of the Young name and our size, we are able to earn more allocation than most other dealers. As a result, our customers are taking delivery sooner rather than later.

________________________

________________________

A

By the way, what are you currently driving?

How well did you know this?
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7
Q

(cm name), as you know based on current supply challenges and new product demands, product inventories are limited due to supplies, parts, and manufactures availability.
For that reason most of our customers are taking advantage of sold order process.
Because of the Young name and our size, we are able to earn more allocation than most other dealers. As a result,

________________________

________________________

A

our customers are taking delivery sooner rather than later.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

(cm name), as you know based on current supply challenges and new product demands, product inventories are limited due to supplies, parts, and manufactures availability.
For that reason most of our customers are taking advantage of sold order process.
Because of the Young name and our size, we are able to earn more allocation than most other dealers.
________________________

________________________

A

As a result,

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9
Q

(cm name), as you know based on current supply challenges and new product demands, product inventories are limited due to supplies, parts, and manufactures availability.
For that reason most of our customers are taking advantage of sold order process.
Because of the Young name and our size,
________________________

________________________

A

we are able to earn more allocation than most other dealers.

How well did you know this?
1
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5
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10
Q

(cm name), as you know based on current supply challenges and new product demands, product inventories are limited due to supplies, parts, and manufactures availability.
For that reason most of our customers are taking advantage of sold order process.

________________________

________________________

A

Because of the Young name and our size,

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11
Q

(cm name), as you know based on current supply challenges and new product demands, product inventories are limited due to supplies, parts, and manufactures availability.
For that reason most of our customers are taking advantage of

________________________

________________________

A

sold order process.

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12
Q

(cm name), as you know based on current supply challenges and new product demands, product inventories are limited due to supplies, parts, and manufactures availability.
For that reason

________________________

________________________

A

most of our customers are taking advantage of

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13
Q

(cm name), as you know based on current supply challenges and new product demands, product inventories are limited due to supplies, parts, and manufactures availability.
________________________

________________________

A

For that reason

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14
Q

(cm name), as you know based on current supply challenges and new product demands, product inventories are limited due to supplies, parts,
________________________

________________________

A

and manufactures availability.

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15
Q

(cm name), as you know based on current supply challenges and new product demands, product inventories are limited due to supplies,
________________________

________________________

A

parts,

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16
Q

(cm name), as you know based on current supply challenges and new product demands, product inventories are limited due to
________________________

________________________

A

supplies,

17
Q

(cm name), as you know based on current supply challenges and new product demands,
________________________

________________________

A

product inventories are limited due to

18
Q

(cm name), as you know based on current supply challenges
________________________

________________________

A

and new product demands,

19
Q

(cm name), as you know based on
________________________

________________________

A

current supply challenges

20
Q

START!
________________________

________________________

A

(cm name), as you know based on