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Esthe > Salon/spa Experience And Ownership > Flashcards

Salon/spa Experience And Ownership Flashcards

1
Q

Ambiance def

A

Refers to the atmosphere of one’s surroundings; the feeling of a place; its aura

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2
Q

Natural ingredients def

A

Ingredients that will not harm the skin or environment

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3
Q

Cosmetic medical services

A

Neuromodulators
Chemical peels
Micro needling
RF treatments
Non-ablative + ablative laser procedures

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4
Q

Wellness therapies

A

Touch therapies
Nutrition
Exercise
Stress reduction

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5
Q

Salon/spa ambience components

A

Salon/spa exterior
Decor
Lighting
Music and sounds
Air temp and ventilation
Touchables
Comforts

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6
Q

Personalized approach def

A

Treating your client like an important, valued individual

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7
Q

Personal behaviors that help develop personalized approach

A

Immaculate appearance, punctual for each client, friendly and polite, courteous, and respectful

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8
Q

Interpersonal behaviors that help develop personalized approach

A

Good communicator, patient and diplomatic, flexible to accommodate client needs, willingness to listen, and shows interest

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9
Q

Personalized approach in action

A

Pay mindful attention
Be proactive
Assist with client care
Ensure client comfort

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10
Q

Synergy def

A

The action of two or more people working together cooperatively to achieve a total effect that is greater than what could have been achieved individually; creates a harmonious and predictable environment

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11
Q

Staff synergy components with definitions

A

Cooperation - brings positivity
Consistency - agreement on how things are done so things can happen in a uniform way
Shared accountability - staff operates as part of a unit with a clear identity

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12
Q

Staff synergy in action

A

Clear shared vision - everyone is pulling in same direction; shared leadership, responsibility

Clear procedures - procedures written down, explained, and monitored; room for innovation and individual expression

Open and clear communication - sharing information is encouraged; variety of decision-making approaches used

Positive/cooperative atmosphere - team members have each others backs

Proactive + responsive - staff takes individual initiative to stay on top of things; responsive and attentive to guests, team members, and entire salon/spa

Learning culture - mistakes are seen as learning experiences; educational events are seen as opportunities for growth and development

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13
Q

Self-appraisal def

A

An esthe planning to open a salon/spa should assess their own skills and hire employees who have strengths in areas they feel less confident

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14
Q

Skills essential to success

A

Recognize skin trends/technical expertise
Communicate confidently
Open-minded
Demonstrates self-control
Manages finances/retail inventory
Develops knowledge of legislation and regulations
Establish, review, and adjust treatments and pricing
Promote skills/methods to generate business
Organized business plan

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15
Q

Financial statement components

A

Balance sheet
Income statement
Cash flow statement
Ownership/shareholder equity statement
Personal financial statement

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16
Q

Personal financial statement components

A

List of assets - all property you own
List of liabilities - all money you owe
Net worth - subtract liabilities from assets

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17
Q

Types of salon/spa ownership

A

Sole proprietorship - owned by one person; single owner receives all profits and controls all financial aspects

Partnership - owned by 2 or more persons; all costs are shared by partners as agreed

LLC (limited liability company) - owned by one or more persons; blend of a partnership and corporation

Corporation - owned by its shareholders; shareholders elect representatives known as “board of directors”

Franchise - operating agreement policies are decided by parent corporation

18
Q

To begin process of salon/spa, you need to plan/research

A

Location - most important factor

Market need - how many salon/spas and technicians in the area

Cost of necessary improvements - plumbing, lighting requirements, heating, and air conditioning

Compliance - compliance with all local, state/province, and federal rules, laws, and regulations

19
Q

Accountant def

A

Financial advisor who informs about types of business ownership, evaluates a rental agreement, sets up a basic bookkeeping system, records and prepares tax payments, and represents you if audited by your tax agency

20
Q

Insurance agent def

A

Provides advice on insurance needed to open and operate a business. Worker’s compensation is required to protect the consumer and the employee

21
Q

Spa consultant def

A

Advisor for the planning, operations, and designs of a salon/spa

22
Q

Distributor sales consultant def

A

Links the manufacturers of products and equipment with the salon; carries all products and equipment

23
Q

General sq footage of a room per esthe

A

120-150 sq ft

24
Q

What are the required areas for salon/spa

A

Reception
Dispensary
Restroom
Service area/treatment rooms

25
Q

Environmental guidelines ensures you can

A

Develop and implement protocols that are compliant with local and gov requirements
Reduce your business’ carbon footprint
Implement cost-efficient methods of working and using resources

26
Q

Waste disposal def

A

Proper waste disposal is a legal requirement and avoids unnecessary pollution

27
Q

Noise and lighting environmental guidelines desc

A

Noise levels and lighting can also be considered unnecessary pollution

28
Q

Two types of rental agreements

A

Fixed
Variable

29
Q

Fixed rental agreement def

A

Set dollar amount paid each month to lessor; allows you to predict monthly expenses

30
Q

Variable rental agreement def

A

Set dollar amount plus a percentage of the total monthly income; have accountant predict results before signing lease

31
Q

Malpractice insurance def

A

Protects owner from financial loss due to employee negligence in treatments

32
Q

Property/premise insurance def

A

Protects salon/spa equipment and location in case of theft, fire, natural disasters, burglary, or accidents

33
Q

Product liability insurance def

A

Protects against financial loss due to injury or damage resulting from a product

34
Q

Unemployment insurance def

A

Offers compensation to laid-off; paid to central fund; required by federal law

35
Q

Workers compensation insurance def

A

Covers medical expenses and income if employee is injured at work; government required insurance

36
Q

Taxes where the owner pays the gov

A

Taxes withheld from employees income
Sales taxes collected on products and services
Income tax on business profits

37
Q

Independent contractor system def

A

An esthe is considered self-employed and reports income and pays “self-employed tax” directly to the government each quarter

38
Q

When managing expenses and income, income needs to be _______ than operating expenses

A

Greater than

39
Q

Income def

A

All payments received from clients for services and home-care products purchased

40
Q

Expenditure def

A

Operating costs

Esthe (38 decks)

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