Salon/spa Experience And Ownership Flashcards
Ambiance def
Refers to the atmosphere of one’s surroundings; the feeling of a place; its aura
Natural ingredients def
Ingredients that will not harm the skin or environment
Cosmetic medical services
Neuromodulators
Chemical peels
Micro needling
RF treatments
Non-ablative + ablative laser procedures
Wellness therapies
Touch therapies
Nutrition
Exercise
Stress reduction
Salon/spa ambience components
Salon/spa exterior
Decor
Lighting
Music and sounds
Air temp and ventilation
Touchables
Comforts
Personalized approach def
Treating your client like an important, valued individual
Personal behaviors that help develop personalized approach
Immaculate appearance, punctual for each client, friendly and polite, courteous, and respectful
Interpersonal behaviors that help develop personalized approach
Good communicator, patient and diplomatic, flexible to accommodate client needs, willingness to listen, and shows interest
Personalized approach in action
Pay mindful attention
Be proactive
Assist with client care
Ensure client comfort
Synergy def
The action of two or more people working together cooperatively to achieve a total effect that is greater than what could have been achieved individually; creates a harmonious and predictable environment
Staff synergy components with definitions
Cooperation - brings positivity
Consistency - agreement on how things are done so things can happen in a uniform way
Shared accountability - staff operates as part of a unit with a clear identity
Staff synergy in action
Clear shared vision - everyone is pulling in same direction; shared leadership, responsibility
Clear procedures - procedures written down, explained, and monitored; room for innovation and individual expression
Open and clear communication - sharing information is encouraged; variety of decision-making approaches used
Positive/cooperative atmosphere - team members have each others backs
Proactive + responsive - staff takes individual initiative to stay on top of things; responsive and attentive to guests, team members, and entire salon/spa
Learning culture - mistakes are seen as learning experiences; educational events are seen as opportunities for growth and development
Self-appraisal def
An esthe planning to open a salon/spa should assess their own skills and hire employees who have strengths in areas they feel less confident
Skills essential to success
Recognize skin trends/technical expertise
Communicate confidently
Open-minded
Demonstrates self-control
Manages finances/retail inventory
Develops knowledge of legislation and regulations
Establish, review, and adjust treatments and pricing
Promote skills/methods to generate business
Organized business plan
Financial statement components
Balance sheet
Income statement
Cash flow statement
Ownership/shareholder equity statement
Personal financial statement
Personal financial statement components
List of assets - all property you own
List of liabilities - all money you owe
Net worth - subtract liabilities from assets
Types of salon/spa ownership
Sole proprietorship - owned by one person; single owner receives all profits and controls all financial aspects
Partnership - owned by 2 or more persons; all costs are shared by partners as agreed
LLC (limited liability company) - owned by one or more persons; blend of a partnership and corporation
Corporation - owned by its shareholders; shareholders elect representatives known as “board of directors”
Franchise - operating agreement policies are decided by parent corporation
To begin process of salon/spa, you need to plan/research
Location - most important factor
Market need - how many salon/spas and technicians in the area
Cost of necessary improvements - plumbing, lighting requirements, heating, and air conditioning
Compliance - compliance with all local, state/province, and federal rules, laws, and regulations
Accountant def
Financial advisor who informs about types of business ownership, evaluates a rental agreement, sets up a basic bookkeeping system, records and prepares tax payments, and represents you if audited by your tax agency
Insurance agent def
Provides advice on insurance needed to open and operate a business. Worker’s compensation is required to protect the consumer and the employee
Spa consultant def
Advisor for the planning, operations, and designs of a salon/spa
Distributor sales consultant def
Links the manufacturers of products and equipment with the salon; carries all products and equipment
General sq footage of a room per esthe
120-150 sq ft
What are the required areas for salon/spa
Reception
Dispensary
Restroom
Service area/treatment rooms
Environmental guidelines ensures you can
Develop and implement protocols that are compliant with local and gov requirements
Reduce your business’ carbon footprint
Implement cost-efficient methods of working and using resources
Waste disposal def
Proper waste disposal is a legal requirement and avoids unnecessary pollution
Noise and lighting environmental guidelines desc
Noise levels and lighting can also be considered unnecessary pollution
Two types of rental agreements
Fixed
Variable
Fixed rental agreement def
Set dollar amount paid each month to lessor; allows you to predict monthly expenses
Variable rental agreement def
Set dollar amount plus a percentage of the total monthly income; have accountant predict results before signing lease
Malpractice insurance def
Protects owner from financial loss due to employee negligence in treatments
Property/premise insurance def
Protects salon/spa equipment and location in case of theft, fire, natural disasters, burglary, or accidents
Product liability insurance def
Protects against financial loss due to injury or damage resulting from a product
Unemployment insurance def
Offers compensation to laid-off; paid to central fund; required by federal law
Workers compensation insurance def
Covers medical expenses and income if employee is injured at work; government required insurance
Taxes where the owner pays the gov
Taxes withheld from employees income
Sales taxes collected on products and services
Income tax on business profits
Independent contractor system def
An esthe is considered self-employed and reports income and pays “self-employed tax” directly to the government each quarter
When managing expenses and income, income needs to be _______ than operating expenses
Greater than
Income def
All payments received from clients for services and home-care products purchased
Expenditure def
Operating costs
