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Lil J Bae > LilG_UCXE > Flashcards

LilG_UCXE Flashcards

1
Q

What Viva Engage and/or Teams page can you go to learn from your teammates and share your own best practices for supporting Unrivaled CX?

A

Unrivaled CX Influencer

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2
Q

What Unrivaled CX Experience Workflow is defined as: ‘Earned Customer Growth/Loyalty, Moments that Matter, Engagement & Recognition’?

A

Xfinity Love

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3
Q

What are the incentive programs built to reflect how different groups of employees are expected to contribute to the business?

A

Bonus programs (or Frontline Bonus/FLB and Comcast Incentive Plan/CIP)

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4
Q

What are the Workstreams under the Unrivaled CX Experience Workflow umbrella?

A

Comcast Business Strategy, Business Partner Management, NPS Huddle Revitalization, and Customer Contact Engagement

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5
Q

Name the 6 Unrivaled CX Experience Workflows.

A

Xfinity Love, NPS work practices, Reliability, Customer and teammate effort, Customer Experience Scorecard (CES) 2.0, CX Communications

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Lil J Bae (63 decks)

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