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Lil J Bae > Chris_HT_TL_WT > Flashcards

Chris_HT_TL_WT Flashcards

1
Q

This is a tool that works to collect, clean, and distribute customer data in the form of an event

A

Timeline

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2
Q

A view of who the customer is, including past event history and customer actions

A

Profile

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3
Q

Used to describe a snapshot of customer activity

A

Event

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4
Q

This is a tool that allows you to set up lists of customer to watch, set notifications for certain events that occur on their account, and share those lists with team mates

A

Watchlist

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5
Q

Two of the three types of profiles found in Timeline

A

Xfinity users, billing accounts, devices

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6
Q

A event is always marked with these two things

A

Date and time

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7
Q

The 4 levels of accounts in collections

A

low, medium, high, never pay

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8
Q

an account that’s been turned over to an outside collections agency (OCA) is known as a

A

Charged off account

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9
Q

how long must a credit agency wait before reporting to the credit bureaus

A

60 days

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10
Q

A nationwide company with skilled and licensed technicians that provide technical support and services.

A

HelloTech

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11
Q

Comcast customers receive this discount on all HelloTech services.

A

10 percent

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12
Q

The HelloTech form asks the customer for these four items.

A

First Name, Last Name, Email, and Phone Number

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13
Q

This is where you can find the HelloTech form in Tech360.

A

Forms and Documents

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14
Q

This website is where residential customers can contact HelloTech.

A

hellotech.com/xfinity

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15
Q

This website is where Comcast Business customers can contact HelloTech.

A

hellotech.com/comcastbusiness

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16
Q

This is the phone number residential customers use to contact HelloTech.

A

800 753 6139

17
Q

This is the phone number Comcast Business customers use to contact HelloTech.

A

800 515 9615

18
Q

Name 3 of 5 services by Hello Tech

A

Xfinity self protection, TV mount/remove, Audio/Video, Computer support, Smart home devices.

19
Q

Name 4 smart home products supported by Hello Tech.

A

Video doorbell, Smart cam, Smart lock, Smart speaker, Smart plug, Smart bulb, Smart switch, Smart garage, Smart thermostat.

20
Q

Name 4 categories of Hello Tech computer support.

A

Repair/help, New setup, Printer setup, Printer repair/troubleshoot.

21
Q

*HelloTech offers nationwide tech assistance this many days a week

A

seven days a week or 7

22
Q

`Xfinity customers who receive a referral card in their getting started kit
can receive a discounted rate on

A

HelloTech services

23
Q

The Xfinity Self Protection product offering is designed to be this and therefore is not eligable for pro install

A

self installation

24
Q

In Watchtower, where can users edit their methods and settings for how to be contacted?

A

Contact Preferences

25
Q

Aside from the plus and minus buttons, how can you zoom in and out on the Watchtower map?

A

Mouse wheel

26
Q

In Watchtower, what tab can users use to build new subscriptions?

A

Subscription Notification

27
Q

In Watchtower, dispatch schemes can only be adjusted by whom?

A

Team admin

28
Q

What does “ANA” stand for in the context of Watchtower network analysis?

A

Access Network Analyzer

29
Q

In Watchtower, what is the actual job number called?

A

Job ID

30
Q

In Watchtower, what are the two different types of plant?

A

Fiber and Coax

31
Q

What is the upper left pane in Watchtower Maps that displays statistics based on Engineering, Service, or an Organizational network starting at the division level?

A

Hierarchy pane

32
Q

In Watchtower Maps, the plus and minus buttons on the left are used to zoom in and out. You can also use what?

A

The mouse or mouse wheel

33
Q

In Watchtower, the hierarchy map and analysis results area will automatically update the screen for that specific what?

A

Node

34
Q

Watchtower Map Settings include at least 3 of these.

A

Map Visual, Device Layer, Device Theme, or Topology Layer

35
Q

This was developed in Watchtower to provide uniform views of nodes on virtual CMTS (vCMTS) and legacy CMTS while providing pertinent data previously gained from legacy tools.

A

Access Network Analyzer (ANA)

36
Q

In Watchtower Maps, what will allow you to Create Ticket, Create Job, Close Event, or Clear Event?

A

Event Actions

37
Q

In Watchtower, this link will open a new tab for you to view the tasks associated with the JB.

A

JB Link

Lil J Bae (63 decks)

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