Chris_HT_TL_WT Flashcards
This is a tool that works to collect, clean, and distribute customer data in the form of an event
Timeline
A view of who the customer is, including past event history and customer actions
Profile
Used to describe a snapshot of customer activity
Event
This is a tool that allows you to set up lists of customer to watch, set notifications for certain events that occur on their account, and share those lists with team mates
Watchlist
Two of the three types of profiles found in Timeline
Xfinity users, billing accounts, devices
A event is always marked with these two things
Date and time
The 4 levels of accounts in collections
low, medium, high, never pay
an account that’s been turned over to an outside collections agency (OCA) is known as a
Charged off account
how long must a credit agency wait before reporting to the credit bureaus
60 days
A nationwide company with skilled and licensed technicians that provide technical support and services.
HelloTech
Comcast customers receive this discount on all HelloTech services.
10 percent
The HelloTech form asks the customer for these four items.
First Name, Last Name, Email, and Phone Number
This is where you can find the HelloTech form in Tech360.
Forms and Documents
This website is where residential customers can contact HelloTech.
hellotech.com/xfinity
This website is where Comcast Business customers can contact HelloTech.
hellotech.com/comcastbusiness