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Phoebe's Class > Communication Barriers > Flashcards

Communication Barriers Flashcards

1
Q

An attitude where people make assumptions about intellegence or character based on ability to hear, speak, or write a spoken language

A

Audism

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2
Q

One of the most common barriers deaf people face in the healthcare system

A

Health Literacy

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3
Q

Hospitals must provide effective means of communication for patients, family members, and hospital visitors who are deaf or hard of hearing

A

Americans with Disability Act

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4
Q

Who should book an interpreter?

A

The Medical Facility

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5
Q

What language should you use when talking to a patient?

A

Every day language, specific’s in a way

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6
Q

What is a way to tell directions to someone who is visually impaired?

A

Tell directions like a clock

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7
Q

What should you do if you think a patient needs help?

A

Ask first before you help, do not assume you know better

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8
Q

What should you avoid when talking to a patient in order for them to hear you clearly?

A

Competing noise

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9
Q

What should you do before you do something to a patient?

A

Announce what you’re going to do

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10
Q

You should ______ ___________ for the patients if necessary

A

Modify Instructions

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11
Q

What can change the way you see your patients?

A

Smelling

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12
Q

What can allow you to taste things?

A

Tastebuds

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13
Q

Back of the tongue can allow you to taste ______ ______

A

Bitter foods

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14
Q

Sides of the tongue can allow you to taste ____ _____

A

Sour foods

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15
Q

Corners of the tongue can allow you to taste _____ _____

A

Salty foods

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16
Q

Tip of the tongue can allow you to taste _____ _____

A

Sweet foods

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17
Q

What can be severly altered if people no longer derive pleasure from eating?

A

Their appetite

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18
Q

What could lead to depression and weight loss?

A

Loosing your sense of smell or taste

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19
Q

Badly distort taste and smell

A

Parosmia

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20
Q

The ability to think logically and clearly

A

Cognitive

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21
Q

Not being able to think logically and clearly

A

Cognitive Impairment

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22
Q

What is normal for older people to loose?

A

Some ability to think logically

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23
Q

The inability to think as clearly or quickly as you normally do

A

Confusion

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24
Q

Causes of _________ are:
UTI’s
Low blood sugar
Head trauma/injury
Dehydration
Nutritional problems
Fever
Sudeen drop in body temperature
Disease
Illness
Loss of sleep
Seizures

A

Confusion

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25
Q

What should you not do to a confused patient/resident?

A

Do not leave them alone

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26
Q

Introduce yourself
Explain what you’re going to do
Be patient
Do not rush the patient/resident
Promote self care

A

What should you do with a confused patient?

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27
Q

What should you not allow a confused patient to have access to?

A

Cleaning agents or personal care products

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28
Q

A state of severe confusion that occurs suddenly and is usually temporary

A

Delirium

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29
Q

Causes of ________ are:
Infections
Disease
Fluid Imbalance
Poor nutrition
Drugs
Alcohol

A

Delirium

30
Q

Symptoms of ________ are:
Agitation
Anger
Depression
Irritability
Disorientation
Trouble focusing
Problems with speech
Changes in sensation and perception
Changes in consciousness
Decrease in short term memory

A

Delirium

31
Q

A general term that refers to a serious progressive loss of mental abilities such as thinking, rememberng, reasoning, and communication

A

Dementia

32
Q

Something that continously gets worse or deteriorates

A

Progressive

33
Q

Something that continuously gets worse (higher to lower)

A

Degenerative

34
Q

In medicine, the first appearances of the signs or symptoms of an illness

A

Onset

35
Q

Unable to be reversed or returned to the original state

A

Irreversible

36
Q

________ is not a normal part of aging

A

Dementia

37
Q

The ____________ and ________ ____ puts pressure on the patient and their family when testing for Dementia. These tests can be a CT or MRI scan.

A

Neurological and Physical Exam

38
Q

A progressive, incurable disease where the brain slowly destroys memory and thinking skills. It eventually develops to where one cannot even do the most simplest tasks.

A

Alzheimers

39
Q

__________ is a common cause of Dementia in the elderly

A

Alzheimers

40
Q

__________ _______ is not a normal part of aging

A

Alzheimers Disease

41
Q

The _____ of __________ is currently unknown

A

Cause of Alzheimers

42
Q

Each person shows _________ ________ of Alzheimers

A

Differnet Symptoms

43
Q

The average lifespan of someone with Alzheimers can range from __-__ years but could be as long as __ years

A

4-8 years
20 years

44
Q

Stages of Alzheimers:
1. Mild (Early stage)
May show some ______ ____, forgetting some _____ and the location of familiar _______
May still be ___________ and able to work, drive, and do other activities

A

Memory loss
Words
Objects
Independent

45
Q

Stages of Alzheimers:
2. Moderate (Middle-stage)
Generally the stage with the ______ ________
May forget some ____ ___________ and personal __________
Personality and ________ may change
May be moody or withdrawn
Can experience changes in _____ patterns
Confusion about time and place
May need some help with ADL’s (__________ __ _____ ______) such as choosing appropriate clothing

A

Longest duration
Past experiences
Background
Behavior
Sleep
Activities of Daily Living

46
Q

Stages of Alzheimers:
3. Severe (Late-stage)
May be unable to ___________ with others, control movement or _______ to surroundings
Need significant help with ADL’s (__________ __ _____ ______) including eating and eliminating
Ability to walk, sit, and __________ may be affected

A

Communicate
Respond
Activities of Daily Living
Swallowing

47
Q

When the sun goes down, their personality changes

A

Sundown

48
Q

The repetition of words, phrases, questions or actions

A

Perseveration

49
Q

Communication Tips:
Approach from the _____
Smile/Look happy to see the residents
Determine ___ _____ the patient/resident wants you to be
Communicate in a room with little background _____/___________
Always _______ yourself
Use patient’s/resident’s name
Speak ______ using a _____ tone
______ yourself as often as needed
Talk about ___ subject at a time UseSigns/________/Gestures/Written _____ to help communicate
Break complex tasks into _______ _______ ones

A

Front
How close
Noise/Distractions
Introduce
Slowly, Low
Repear
One
Pictures
Words
Smaller Simpler

50
Q

If patient/resident is frightened or anxious:
Speak ______ using a _____ tone
Get rid of _____/____________
Try to see and hear yourself as _________ might

A

Slowly, Low
Noise/Distractions
Residents

51
Q

If patient/resident forgets or has memory loss:
______ words, using the ____ words

A

Repeat
Same

52
Q

If patient/resident has trouble finding words or names:
Suggest a word that sounds _______
Try not to _______ a resident who uses an _________ word

A

Correct
Correct
Incorrect

53
Q

If patient/resident has basic instructions/questions:
Ask patient/resident to ______ ____ _____
Be knowledged of ____________ _______ and use them
Watch for _________ ____
Use _____,Pictures,________, or Written words

A

Repeat your words
Communication methods
Nonverbal Cues
Signs
Gestures

54
Q

If patient/resident does not remember basic tasks:
Break activity into _______, _______ _____

A

Smaller, Simpler tasks

55
Q

If patient/resident insists on doing something that is unsafe/not allowed:
Limit the number of times you say _____
________ instead

A

Don’t
Redirect

56
Q

If patient/resident is hallucinating/ paranoid/accusing:
Do not take it _________
Try to ________ behavior or ______ it
Do not give in to the ______________ ( it can make it worse)

A

Personally
Redirect
Ignore
Hallucinations

57
Q

If patient/resident is depressed or lonely:
Take time one-on-one to ask ___ _____ _______
______ to the response
Involve resident in __________
Report depression to the _____

A

How they’re feeling
Listen
Activities
Nurse

58
Q

If patient/resident repeatedly asks to go home:
Ask what their ____ ___ ____ and how they ____ _____ _____
Redirect to something they _____
Expect questions to ________
Be _______ and be gentle with _________

A

Home was like
Felt being there
Enjoy
Continue
Patient
Responses

59
Q

If patient/resident is being verbally abusive/ saying profanity:
Remember- It is the ________ speaking, not the person (Sometimes)
______ the language
_______ their attention

A

Dementia
Ignore
Redirect

60
Q

If patient/resident lost verbal skills:
Use _________ skills (touches, smiles, and laughter(with not at them))
Use Signs/______/Gestures
Assume people can __________ more than they can _______

A

Nonverbal
Labels
Understand
Express

61
Q

Make sure to develop a _______ and stick with it

A

Routine

62
Q

Spoken or Written

A

Verbal Cues

63
Q

Sign language is included in Verbal Cues
T/F

A

True

64
Q

Body Language or Gestures

A

NonVerbal Cues

65
Q

Letting multiple people participate in the decision-making process

A

Democratic Leadership

66
Q

A management style where in one person controls all the decisions and takes very little inputs from other group members

A

Autocratic Leader

67
Q

What should you do when a patient/resident is agitated?

A

Remove all triggers

68
Q

What should you do when a patient/resident acts sexually inappropriate?

A

Move them into a private room

69
Q

What are Objective and Subjective in tracking data?

A

Objective- Data that refers to measurable, quantifitable information such as blood pressure and heart rate. What you see.

Subjective- Data where the information that comes from the patient themselves such as pain level or symptoms

70
Q

What is a common communication practice used in medical?

A

Sender, Message, Reciever, and Feedback

Phoebe's Class (17 decks)

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