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Phoebe's Class > Communication Barriers > Flashcards

Communication Barriers Flashcards

1
Q

An attitude where people make assumptions about intellegence or character based on ability to hear, speak, or write a spoken language

A

Audism

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2
Q

One of the most common barriers deaf people face in the healthcare system

A

Health Literacy

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3
Q

Hospitals must provide effective means of communication for patients, family members, and hospital visitors who are deaf or hard of hearing

A

Americans with Disability Act

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4
Q

Who should book an interpreter?

A

The Medical Facility

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5
Q

What language should you use when talking to a patient?

A

Every day language, specific’s in a way

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6
Q

What is a way to tell directions to someone who is visually impaired?

A

Tell directions like a clock

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7
Q

What should you do if you think a patient needs help?

A

Ask first before you help, do not assume you know better

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8
Q

What should you avoid when talking to a patient in order for them to hear you clearly?

A

Competing noise

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9
Q

What should you do before you do something to a patient?

A

Announce what you’re going to do

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10
Q

You should ______ ___________ for the patients if necessary

A

Modify Instructions

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11
Q

What can change the way you see your patients?

A

Smelling

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12
Q

What can allow you to taste things?

A

Tastebuds

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13
Q

Back of the tongue can allow you to taste ______ ______

A

Bitter foods

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14
Q

Sides of the tongue can allow you to taste ____ _____

A

Sour foods

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15
Q

Corners of the tongue can allow you to taste _____ _____

A

Salty foods

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16
Q

Tip of the tongue can allow you to taste _____ _____

A

Sweet foods

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17
Q

What can be severly altered if people no longer derive pleasure from eating?

A

Their appetite

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18
Q

What could lead to depression and weight loss?

A

Loosing your sense of smell or taste

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19
Q

Badly distort taste and smell

A

Parosmia

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20
Q

The ability to think logically and clearly

A

Cognitive

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21
Q

Not being able to think logically and clearly

A

Cognitive Impairment

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22
Q

What is normal for older people to loose?

A

Some ability to think logically

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23
Q

The inability to think as clearly or quickly as you normally do

A

Confusion

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24
Q

Causes of _________ are:
UTI’s
Low blood sugar
Head trauma/injury
Dehydration
Nutritional problems
Fever
Sudeen drop in body temperature
Disease
Illness
Loss of sleep
Seizures

A

Confusion

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25
What should you not do to a confused patient/resident?
Do not leave them alone
26
Introduce yourself Explain what you're going to do Be patient Do not rush the patient/resident Promote self care
What should you do with a confused patient?
27
What should you not allow a confused patient to have access to?
Cleaning agents or personal care products
28
A state of severe confusion that occurs suddenly and is usually temporary
Delirium
29
Causes of ________ are: Infections Disease Fluid Imbalance Poor nutrition Drugs Alcohol
Delirium
30
Symptoms of ________ are: Agitation Anger Depression Irritability Disorientation Trouble focusing Problems with speech Changes in sensation and perception Changes in consciousness Decrease in short term memory
Delirium
31
A general term that refers to a serious progressive loss of mental abilities such as thinking, rememberng, reasoning, and communication
Dementia
32
Something that continously gets worse or deteriorates
Progressive
33
Something that continuously gets worse (higher to lower)
Degenerative
34
In medicine, the first appearances of the signs or symptoms of an illness
Onset
35
Unable to be reversed or returned to the original state
Irreversible
36
________ is not a normal part of aging
Dementia
37
The ____________ and ________ ____ puts pressure on the patient and their family when testing for Dementia. These tests can be a CT or MRI scan.
Neurological and Physical Exam
38
A progressive, incurable disease where the brain slowly destroys memory and thinking skills. It eventually develops to where one cannot even do the most simplest tasks.
Alzheimers
39
__________ is a common cause of Dementia in the elderly
Alzheimers
40
__________ _______ is not a normal part of aging
Alzheimers Disease
41
The _____ of __________ is currently unknown
Cause of Alzheimers
42
Each person shows _________ ________ of Alzheimers
Differnet Symptoms
43
The average lifespan of someone with Alzheimers can range from __-__ years but could be as long as __ years
4-8 years 20 years
44
Stages of Alzheimers: 1. Mild (Early stage) May show some ______ ____, forgetting some _____ and the location of familiar _______ May still be ___________ and able to work, drive, and do other activities
Memory loss Words Objects Independent
45
Stages of Alzheimers: 2. Moderate (Middle-stage) Generally the stage with the ______ ________ May forget some ____ ___________ and personal __________ Personality and ________ may change May be moody or withdrawn Can experience changes in _____ patterns Confusion about time and place May need some help with ADL's (__________ __ _____ ______) such as choosing appropriate clothing
Longest duration Past experiences Background Behavior Sleep Activities of Daily Living
46
Stages of Alzheimers: 3. Severe (Late-stage) May be unable to ___________ with others, control movement or _______ to surroundings Need significant help with ADL's (__________ __ _____ ______) including eating and eliminating Ability to walk, sit, and __________ may be affected
Communicate Respond Activities of Daily Living Swallowing
47
When the sun goes down, their personality changes
Sundown
48
The repetition of words, phrases, questions or actions
Perseveration
49
Communication Tips: Approach from the _____ Smile/Look happy to see the residents Determine ___ _____ the patient/resident wants you to be Communicate in a room with little background _____/___________ Always _______ yourself Use patient's/resident's name Speak ______ using a _____ tone ______ yourself as often as needed Talk about ___ subject at a time UseSigns/________/Gestures/Written _____ to help communicate Break complex tasks into _______ _______ ones
Front How close Noise/Distractions Introduce Slowly, Low Repear One Pictures Words Smaller Simpler
50
If patient/resident is frightened or anxious: Speak ______ using a _____ tone Get rid of _____/____________ Try to see and hear yourself as _________ might
Slowly, Low Noise/Distractions Residents
51
If patient/resident forgets or has memory loss: ______ words, using the ____ words
Repeat Same
52
If patient/resident has trouble finding words or names: Suggest a word that sounds _______ Try not to _______ a resident who uses an _________ word
Correct Correct Incorrect
53
If patient/resident has basic instructions/questions: Ask patient/resident to ______ ____ _____ Be knowledged of ____________ _______ and use them Watch for _________ ____ Use _____,Pictures,________, or Written words
Repeat your words Communication methods Nonverbal Cues Signs Gestures
54
If patient/resident does not remember basic tasks: Break activity into _______, _______ _____
Smaller, Simpler tasks
55
If patient/resident insists on doing something that is unsafe/not allowed: Limit the number of times you say _____ ________ instead
Don't Redirect
56
If patient/resident is hallucinating/ paranoid/accusing: Do not take it _________ Try to ________ behavior or ______ it Do not give in to the ______________ ( it can make it worse)
Personally Redirect Ignore Hallucinations
57
If patient/resident is depressed or lonely: Take time one-on-one to ask ___ _____ _______ ______ to the response Involve resident in __________ Report depression to the _____
How they're feeling Listen Activities Nurse
58
If patient/resident repeatedly asks to go home: Ask what their ____ ___ ____ and how they ____ _____ _____ Redirect to something they _____ Expect questions to ________ Be _______ and be gentle with _________
Home was like Felt being there Enjoy Continue Patient Responses
59
If patient/resident is being verbally abusive/ saying profanity: Remember- It is the ________ speaking, not the person (Sometimes) ______ the language _______ their attention
Dementia Ignore Redirect
60
If patient/resident lost verbal skills: Use _________ skills (touches, smiles, and laughter(with not at them)) Use Signs/______/Gestures Assume people can __________ more than they can _______
Nonverbal Labels Understand Express
61
Make sure to develop a _______ and stick with it
Routine
62
Spoken or Written
Verbal Cues
63
Sign language is included in Verbal Cues T/F
True
64
Body Language or Gestures
NonVerbal Cues
65
Letting multiple people participate in the decision-making process
Democratic Leadership
66
A management style where in one person controls all the decisions and takes very little inputs from other group members
Autocratic Leader
67
What should you do when a patient/resident is agitated?
Remove all triggers
68
What should you do when a patient/resident acts sexually inappropriate?
Move them into a private room
69
What are Objective and Subjective in tracking data?
Objective- Data that refers to measurable, quantifitable information such as blood pressure and heart rate. What you see. Subjective- Data where the information that comes from the patient themselves such as pain level or symptoms
70
What is a common communication practice used in medical?
Sender, Message, Reciever, and Feedback

Phoebe's Class (29 decks)

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