Chapter 1 Review

Question 1

One role often filled by a medical assistant; assists patients as they interact with the healthcare system, acting as a guide

Answer 1

Patient Navigator

Question 2

Care given without a patient being admitted to a hospital

Answer 2

Ambulatory Care

Question 3

A word used to describe tasks related to the business and customer service operations of a medical office or other healthcare facility

Answer 3

Administrative

Question 3

Care provided with an emphasis on staying healthy and avoiding serious inhury or illness

Answer 3

Preventive Care

Question 4

The use of estblished codes to document medical care provided

Answer 4

Coding

Question 5

A word used to describe tasks related directly to patient care

Answer 5

Clinical

Question 6

A category of diagnostic test that can be performed at the patient’s side; fingerstick blood glucose

Answer 6

Point of care testing

Question 7

MAs work under the supervision of a ________ __________ ____________

Answer 7

Licensed Healthcare Professional

Question 8

The MA’s duties will vary according to _______ and ________ at each facility

Answer 8

Setting, Staffing

Question 9

Clinical tasks vary based on what ______ ______

Answer 9

States Permit

Question 10

Answering and making phone calls
Greeting and registering patients
Scheduling appointments
Managing patient medical records
Billing and coding
Making referrals and getting preauthorization
Completing insurance claims
Scheduling procedures and arranging admissions to other facilities
Using accounting and scheduling software
Managing correspondence
Performing bookkeeping and banking procedures

Answer 10

Administrative Tasks for a Medical Assistant

Question 11

Taking medical histories
Measuring vital signs, height, and weight, and conducting vision and hearing screenings
Preparing patients for exams and procedures
Setting up equipment and supplies for procedures
Assisting the provider during exams and procedures
Performing phlebotomy (collection of blood specimens) and point-of-care testing
Collecting and preparing other types of specimens
Providing patient education (directed by the provider)
Preparing and administering medications
Performing electrocardiograms (EKGs) and setting up cardiac monitoring
Performing lung function tests
Changing dressings, removing sutures, and providing wound care
Sterilizing equipment and supplies
Performing first aid and CPR

Answer 11

Clinical Tasks for a Medical Assistant

Question 12

Word used to describe a hospital setting and care provided in a hospital

Answer 12

Inpatient

Question 13

Word used to describe medical settings that do not require overnight stays and the care provided in these settings

Answer 13

Outpatient

Question 14

Physicians who work in emergency rooms or trauma centers and treat patients experiencing unexepected, acute illness and injury

Answer 14

Emergency Medicine Specialist

Question 15

A physician trained to perform surgery on all body systems; may also provide pre and postoperative care

Answer 15

General Surgeon

Question 16

A branch of medicine focused on care for the whole family from birth to death

Answer 16

Family Practice

Question 17

A branch of medicine focused on preventive care and treatment for adults 65 years age and older

Answer 17

Geriatric Medicine

Question 18

A branch of medicine focused on providing preventive care, diagnosis, and treatment for adults of all ages; providers may be called internists

Answer 18

Internal Medicine

Question 19

A physician who proides preventive care and treatment to children from birth through adolescence; the branch od medicine called pediatrics

Answer 19

Pediatrician

Question 20

A method of providing healthcare services via telephone or video connection

Answer 20

Telehealth

Question 21

Medical offices
Inpatient settings
Urgent care clinics
Pharmacies/stores with clinics
Home care
Specialty clinics
Telehealth

Answer 21

Healthcare Settings Where Medical Assistants Work

Question 22

The puncture of a vein with a hollow needle for the purpose of extracting a blood specimen

Answer 22

Venipuncture

Question 23

A healthcare model outlines in the Patient Protection and Affordable Care Act, developed to provide comprehensive, patient-centered care; emphasizes coordination by a primary care provider; also known as Primary Care Medical Home

Answer 23

Patient-Centered Medical Home (PCMH)

Question 24

The puncture of a patient’s skin for the purpose of collecting a blood specien from the capillaries beneath the puncture site; also called Dermal Puncture

Answer 24

Capillary Puncture

Question 25

A healthcare practitioner who supervises and coordinates all of a patient’s medical care

Answer 25

Primary Care Provider

Question 26

An independent, not for profit organization that evaluates and accredits healthcare organizations

Answer 26

Joint Commission

Question 27

To provide comprehensive care
To give patient-centered care
To coordinate care between providers
To improve the efficiency of care
To provide safe, high-quality care

Answer 27

Goals of a PCMH

Question 28

To assign approproiate tasks to another person

Answer 28

Delegate

Question 29

The line of authority at a facility

Answer 29

Chain of command

Question 30

The roles, responsibilities, and procedures that are within the knowledge, training, and legal definition of a profession

Answer 30

Scope of Practice

Question 31

Triage
Prescribing medications
Making treatment decisions
Performing surgical procedures
Providing intravenous therapy
Any task that requires decision-making based on medical knowledge

Answer 31

Tasks Beyond The Scope Of Practice For A Medical Assistant

Question 32

Provides a clear line of authority, Protects employers & employees from liability, and helps to ensure patients get proper healthcare

Answer 32

Reasons for the Chain of Command

Question 33

Behaving properly when on the job

Answer 33

Professionalism

Question 34

Honesty
Responsibility
Dependability
Personability
Discretion
Empathy
Dedication

Answer 34

Qualities of a Professional Medical Assistant

Question 35

Bathe or shower daily and keep hair, including facial hair, neat and clean.
Brush teeth often.
Dress in clean, wrinkle-free clothing that fits properly.
Wear a name badge if required to do so.
Follow facility policy regarding jewelry, tattoos, piercings, nail grooming, and makeup use.
Jewelry and fingernails can harbor bacteria.

Answer 35

Guidelines for Professional Grooming and Hygiene

Question 36

In healthcare, education intended to keep healthcare workers up to date on changes in medicine that affect their jobs; it may address new equipment, new procedures, or policy changed, or provide a review of important topics

Answer 36

Continuing Education (CE)

Question 37

Sign of professionalism
Shows that the MA has gained a certain level of knowledge
Valued by employers/job demand high
Can improve preparation for additional certifications
Can improve employment opportunities and benefits

Answer 37

Benefits of National Certification