Chapter 1 Review Flashcards
For CCMA class
One role often filled by a medical assistant; assists patients as they interact with the healthcare system, acting as a guide
Patient Navigator
Care given without a patient being admitted to a hospital
Ambulatory Care
A word used to describe tasks related to the business and customer service operations of a medical office or other healthcare facility
Administrative
Care provided with an emphasis on staying healthy and avoiding serious inhury or illness
Preventive Care
The use of estblished codes to document medical care provided
Coding
A word used to describe tasks related directly to patient care
Clinical
A category of diagnostic test that can be performed at the patient’s side; fingerstick blood glucose
Point of care testing
MAs work under the supervision of a ________ __________ ____________
Licensed Healthcare Professional
The MA’s duties will vary according to _______ and ________ at each facility
Setting, Staffing
Clinical tasks vary based on what ______ ______
States Permit
Answering and making phone calls
Greeting and registering patients
Scheduling appointments
Managing patient medical records
Billing and coding
Making referrals and getting preauthorization
Completing insurance claims
Scheduling procedures and arranging admissions to other facilities
Using accounting and scheduling software
Managing correspondence
Performing bookkeeping and banking procedures
Administrative Tasks for a Medical Assistant
Taking medical histories
Measuring vital signs, height, and weight, and conducting vision and hearing screenings
Preparing patients for exams and procedures
Setting up equipment and supplies for procedures
Assisting the provider during exams and procedures
Performing phlebotomy (collection of blood specimens) and point-of-care testing
Collecting and preparing other types of specimens
Providing patient education (directed by the provider)
Preparing and administering medications
Performing electrocardiograms (EKGs) and setting up cardiac monitoring
Performing lung function tests
Changing dressings, removing sutures, and providing wound care
Sterilizing equipment and supplies
Performing first aid and CPR
Clinical Tasks for a Medical Assistant
Word used to describe a hospital setting and care provided in a hospital
Inpatient
Word used to describe medical settings that do not require overnight stays and the care provided in these settings
Outpatient
Physicians who work in emergency rooms or trauma centers and treat patients experiencing unexepected, acute illness and injury
Emergency Medicine Specialist
A physician trained to perform surgery on all body systems; may also provide pre and postoperative care
General Surgeon
A branch of medicine focused on care for the whole family from birth to death
Family Practice
A branch of medicine focused on preventive care and treatment for adults 65 years age and older
Geriatric Medicine
A branch of medicine focused on providing preventive care, diagnosis, and treatment for adults of all ages; providers may be called internists
Internal Medicine
A physician who proides preventive care and treatment to children from birth through adolescence; the branch od medicine called pediatrics
Pediatrician
A method of providing healthcare services via telephone or video connection
Telehealth
Medical offices
Inpatient settings
Urgent care clinics
Pharmacies/stores with clinics
Home care
Specialty clinics
Telehealth
Healthcare Settings Where Medical Assistants Work
The puncture of a vein with a hollow needle for the purpose of extracting a blood specimen
Venipuncture
A healthcare model outlines in the Patient Protection and Affordable Care Act, developed to provide comprehensive, patient-centered care; emphasizes coordination by a primary care provider; also known as Primary Care Medical Home
Patient-Centered Medical Home (PCMH)
The puncture of a patient’s skin for the purpose of collecting a blood specien from the capillaries beneath the puncture site; also called Dermal Puncture
Capillary Puncture
A healthcare practitioner who supervises and coordinates all of a patient’s medical care
Primary Care Provider
An independent, not for profit organization that evaluates and accredits healthcare organizations
Joint Commission
To provide comprehensive care
To give patient-centered care
To coordinate care between providers
To improve the efficiency of care
To provide safe, high-quality care
Goals of a PCMH
To assign approproiate tasks to another person
Delegate
The line of authority at a facility
Chain of command
The roles, responsibilities, and procedures that are within the knowledge, training, and legal definition of a profession
Scope of Practice
Triage
Prescribing medications
Making treatment decisions
Performing surgical procedures
Providing intravenous therapy
Any task that requires decision-making based on medical knowledge
Tasks Beyond The Scope Of Practice For A Medical Assistant
Provides a clear line of authority, Protects employers & employees from liability, and helps to ensure patients get proper healthcare
Reasons for the Chain of Command
Behaving properly when on the job
Professionalism
Honesty
Responsibility
Dependability
Personability
Discretion
Empathy
Dedication
Qualities of a Professional Medical Assistant
Bathe or shower daily and keep hair, including facial hair, neat and clean.
Brush teeth often.
Dress in clean, wrinkle-free clothing that fits properly.
Wear a name badge if required to do so.
Follow facility policy regarding jewelry, tattoos, piercings, nail grooming, and makeup use.
Jewelry and fingernails can harbor bacteria.
Guidelines for Professional Grooming and Hygiene
In healthcare, education intended to keep healthcare workers up to date on changes in medicine that affect their jobs; it may address new equipment, new procedures, or policy changed, or provide a review of important topics
Continuing Education (CE)
Sign of professionalism
Shows that the MA has gained a certain level of knowledge
Valued by employers/job demand high
Can improve preparation for additional certifications
Can improve employment opportunities and benefits
Benefits of National Certification
