Communication and Psychology Flashcards
What should MAs master for communication?
- recognize human behaviors
- communicate effectively (professionally and diplomatically)
- recognize obstacles that affect communication
What is the communication cycle?
- starts with a message from the sender
- ends within a response from receiver
- oral, written, non-verbal communication
What is effective communication?
when both the sender and receiver assign similar meanings to the conveyed message
What is the MA responsible for in communicatioN?
- interacting with patients and families
- providing information
- making sure the patient understands the information
- receiving information from the patient
What is feedback?
verbal or nonverbal evidence of understanding of the message
- verbal or nonverbal
- verification of understanding
What is noise?
anything that blocks the message between the source and destination
- can’t always be avoided or eliminated but can be controlled/reduced
How can we communicate effectively?
understand the developmental stages of Maslow’s Hierarchy of Human Needs
What are examples of physiological needs?
food, air, water, shelter, clothing, sleep
What are examples of safety/security needs?
personal security, employment, resources, health, property
What are examples of love/belonging needs?
friendship, intimacy, family
What are examples of esteem needs?
respect, self-esteem, status, recognition, freedom
What are examples of self actualization?
desire to become the most one can be
Who discovered the five stages of grief? What are they?
Elisabeth Kubler-Ross
- denial
- anger
- bargaining
- depression
- acceptance
What is denial?
- can’t believe the loss
- deny existence of illness
- refuse to discuss interventions
What is anger?
aims feelings of hostility at others
