Section 7, Chapter 8 - Liaison with Airport Management

Question 1

What are the four levels of disruptive passenger behavior and the corresponding actions ATC should take upon receiving a report?

Answer 1

Four levels of disruptive passenger behavior and corresponding ATC actions:

• Level 1 - Disruptive (suspicious or verbally threatening) behavior.
• Level 2 - Physically abusive behavior.
• Level 3 - Life-threatening behavior.
• Level 4 - Attempted or actual breach of the flight crew compartment.

Upon receiving a report from a Pilot:

• Notify the Airport Authority.
• Notify the Civil Supervisor at the Parent ACC.

Upon receiving a report from NERL:

• Notify the Airport Authority.

The Airport Authority and Civil Supervisor will:

• Initiate contact with the police and 78 SQN (Swanwick) respectively.

Note:
When informing the Airport Authority or discussing with any external agency, local police, ATC must ‘decode the threat level.’
Refer to HQD NON 04/2023 for further details.