the relationship between operations management and business objectives Flashcards
operations management
is the coordination of resources within a business to achieve the efficient and effective output of finished goods and services
objectives
aim to increase production,
aim to reduce money tied up in stock,
aim to reduce wastage rates,
aim to ensure output meets customers needs
operations management examples.
the amount od production the business can make
the amount of raw materials in stock
the amount of waste produced
the quality of output the customer receives
productivity and business competitiveness
is the ratio of outputs produced compared to the inputs required, the greater the output from a given set of inputs, the greater the productivity. business competitiveness is the ability to outperform its rivals, known as competitive advantage
quality
a good or service that fully meets customer expectations. this means if your product or service has better quality than a rival you will have competitive advantage.
operations management strategies
technological development leads to making a profit
materials lead to meeting shareholder expectations
quality leads to increase market share
waste minimisation to fulfil a market/ social need
efficiency
the best use of the resources (time, money, equipment, labour) of an organisation in order to achieve organisational objectives
effectiveness
the extent to which the organisation chooses appropriate objectives and achieves these objectives. being effective means doing the right things.