dispute resolution

Question 1

grievance procedure

Answer 1

1 employee or rep present complaint to manager.
2 employee/rep present complaint to employer
3 matter is discussed with hr manager as meiator between parties
4 matter is referred to FWC for dispute resolution
5 matter is referred for arbitration

Question 2

industrial action

Answer 2

common form is strike, occurs when negotiations are happening for a new workplace agreement and is a method employees use to show their disatifaction

Question 3

mediation

Answer 3

method where a third party ensures parties listen to each other and then resolve dispute, not making the decision

Question 4

arbitration

Answer 4

where both parties put their case forward to an independent third party who then makes the final decision. the FWC often acts as the tribunal