characteristics of stakeholders Flashcards

1
Q

stakeholders

A

groups or individuals who have a vested interest in a business and are affected by its activities. all businesses have stakeholders both inside and outside the business.

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2
Q

key stakeholders

A

government, suppliers, employees, customers, competitors, shareholders

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3
Q

government interests and CSR considerations

A

community employment, safety, taxes

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4
Q

suppliers interests and CSR considerations

A

business objectives, good business relationship

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5
Q

employees interests and CSR considerations

A

job security, income, safe working conditions

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6
Q

customers interests and CSR considerations

A

good quality products, reasonably priced, efficient service, customer service

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7
Q

competitors interests and CSR considerations

A

more market share, compete with businesses products,

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8
Q

shareholders and CSR considerations

A

profits through dividends, market share, business size

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9
Q

conflict between shareholders and employees

A

an employee requires safe working conditions and reasonable wages, this causes a conflict of interest to shareholders as this will reduce the business net profit and there dividends

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10
Q

conflict between management and customers

A

management want to make us much profit as possible with high dividends to satisfy shareholders, they often do this by raising the price or lowering quality of a product. this is in conflict to the interests of customers who expect reasonably priced products with a high quality

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11
Q

scr defintion

A

refers to going above and beyond a businesses legal obligations towards stakeholders. this is in reference to the triple bottom line of not only financial, but also social and environmental factors.

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