characteristics of stakeholders Flashcards
stakeholders
groups or individuals who have a vested interest in a business and are affected by its activities. all businesses have stakeholders both inside and outside the business.
key stakeholders
government, suppliers, employees, customers, competitors, shareholders
government interests and CSR considerations
community employment, safety, taxes
suppliers interests and CSR considerations
business objectives, good business relationship
employees interests and CSR considerations
job security, income, safe working conditions
customers interests and CSR considerations
good quality products, reasonably priced, efficient service, customer service
competitors interests and CSR considerations
more market share, compete with businesses products,
shareholders and CSR considerations
profits through dividends, market share, business size
conflict between shareholders and employees
an employee requires safe working conditions and reasonable wages, this causes a conflict of interest to shareholders as this will reduce the business net profit and there dividends
conflict between management and customers
management want to make us much profit as possible with high dividends to satisfy shareholders, they often do this by raising the price or lowering quality of a product. this is in conflict to the interests of customers who expect reasonably priced products with a high quality
scr defintion
refers to going above and beyond a businesses legal obligations towards stakeholders. this is in reference to the triple bottom line of not only financial, but also social and environmental factors.