management skills

Question 1

communication

Answer 1

is the transfer of information from a sender to receiver(eg manager to employee). it can be with people both inside and outside the business, verbal or nonverbal and one way or two way

Question 2

delegation

Answer 2

is the process where authority and responsibility is passed down from manager to employee to carry out specific activities. managers remain accountable.. advantages include time for manager and improves skills and experience of employees

Question 3

planning

Answer 3

planning is being able to set objectives and detail ways of achieving those set objectives using a planning process of setting objective, analysing, developing alternatives, implementing and monitoring. the three levels of planning are strategic, tactical and operational.

Question 4

leading

Answer 4

is the ability of a manager to influence and motivate people towards the achievement of business objectives, giving people direction. good leading motivates people to work hard towards that direction through the use of being good communicators, leading through example, providing support, encouraging, leading to improved morale and achievement of those business objectives

Question 5

decision making

Answer 5

the ability to select the most appropriate course of action from a range of alternatives. these choices can be completed by the manager alone or as part of a group. decisions will range from strait forward to complex and managers need to asses the risk associated with each decision.

Question 6

interpersonal

Answer 6

is the ability to communicate with a range of people and develop positive relationships. having good interpersonal skills allows the manager to communicate accurately and honestly yet maintain strong relationships. this all creates a strong culture within the business where relationships are valued.