Relationship with your Clients

Question 1

In relation to the recommendations you are making to your clients, what must they understand?

Answer 1

Why you are making these recommendations to them.

Question 2

Clients must feel like you have their best…

Answer 2

…interests at heart.

Question 3

What is critical in a relationship with your clients?

Answer 3

Trust

Question 4

What individual work may a client have done to appraise their selling price?

Answer 4

• Significant research online
• Used tools

Question 5

What may a client believe estate agents only care about?

Answer 5

A quick sale & their commission.

Question 6

What do clients use that you should do your research on?

Answer 6

• The tools they use to get an appraisal
• The opinions they read online

Question 7

What should you mention to provide extra credibility?

Answer 7

That you are a member of either:
- The Independent Network of Estate Agents
- The National Association of Estate Agents

Question 8

Which 2 things may an unethical estate agent try to do?

Answer 8

1.) Overpricing a property to please a client & enhance their commission
2.) Under-pricing a property to speed up a sale and get their commission fast

Question 9

Instead of criticising other agents and their valuations, what should you do?

Answer 9

Explain the basis of your calculation and the credentials your agency has.