Preparing for Floor Duty

Question 1

You will increase your chances of success during floor duty if you keep the day clear of what?

Answer 1

Appointments

Question 2

Why should you have a colleague ready to act as your back-up when on floor duty?

Answer 2

In case of emergency e.g. one of your property deals experiences a significant issue

Question 3

When should you arrive when on floor duty?

Answer 3

Before the agency opens.

Question 4

What should you ensure you are familiar with when on floor duty?

Answer 4

All the listed properties.

Question 5

What tool can you use to aid capturing all the information you need to be able to help a call-in/walk-in?

Answer 5

A template

Question 6

How should you answer the phone when on floor duty?

Answer 6

With a professional manner e.g. giving the agencies name and your name.