Making the Most of Floor Duty

Question 1

What does a ‘floor agent’ do?

Answer 1

They handle:
- Telephone calls
- Walk-ins
- The Post

Question 2

The role of a ‘floor agent’ is an excellent source of…

Answer 2

…leads

Question 3

Why may prospective buyers call in after seeing an advert for a property?

Answer 3

To ask questions.

Question 4

Which 3 things should you try to get to know about prospective buyers that call in to ask questions about an advertised property?

Answer 4

1.) Their contact details
2.) The type of property they are looking for
3.) A sense of their financial situation

Question 5

Which 3 things should you do in order to follow- up with callers effectively?

Answer 5

1.) Find out if there are other properties they are interested in and see if they are motivated to have a viewing
2.) Ask for their permission to contact them with details of properties that meet their brief
3.) Send a note to thank them for calling

Question 6

What 2 things should you try to find out about walk-ins?

Answer 6

1.) If they are buyers/sellers
2.) What their needs are

Question 7

How to increase your chances of getting walk-ins to work with you?

Answer 7

• Get to know them
• Present yourself professionally