Navigating the Organization

Question 1

Usually documented in organizational charts and policies, in announcements and handbooks, and in organizational reports to stakeholders. They are easier to see and can be slower to change.

Answer 1

Formal Organizational Features

Question 2

More challenging to learn because they are often based on interpersonal relationships that are complex and subtle and can change frequently. It can be seen in the organization’s culture and its social dynamics. Values and beliefs are demonstrated through actions. Social dynamics include the degree to which members of the organization form relationships with each other across functional lines and hierarchical levels.

Answer 2

Informal Organizational Features