Influencing Flashcards
____ power is created formally - through a title or position in the hierarchy that is associated with the rights of leadership.
Legitimate
____ power is created when the leader can offer followers something they value in exchange for their commitment (e.g., promotions, compensation).
Reward
____ power is created when a leader is recognized as possessing great intelligence, insight, or experience.
Expert
____ power is created by the force of the leader’s personality - the ability to attract admiration, affection, and/or loyalty.
Referent
____ power is created when the leader has the power to punish those who do not follow.
Coercive
The quality of being sensitive to and understanding of one’s own and others’ emotions and the ability to manage one’s own emotions and impulses. It enables people with different backgrounds and perspectives to work productively with one another.
Emotional Intelligence (EI)
Identifying and evaluation emotions in oneself and others.
Perceiving Emotion
Capitalizing on feelings to promote and inform decision making, problem solving, and other cognitive activities.
Using emotion to facilitate thought.
Interpreting complex emotions and understanding their causes.
Understanding emotion
Tracking and managing one’s own and others’ emotions.
Regulation emotion
Becoming more aware of one’s own emotions and needs and their effect on work relationships.
Self-awareness
Learning to control and accommodate one’s emotions.
Self-regulation
A passion for the job or current objective.
Motivation
Moving from self-awareness and acceptance of the importance and legitimacy of others’ emotions.
Empathy
The ability to create connections or rapport with others.
Social Skills
