Knowledge Management

Question 1

This step involves cataloging the organization’s collection of tangible assets. Collections often include white papers, proposals, presentations, business and marketing plans, and growth and expansion plans. Some components of information systems are also commonly added to the inventory.

Answer 1

1. inventory knowledge assets

Question 2

Typically, an organization’s library or knowledge repository is available over its intranet or through a dedication application. The access tool must be quick and easy to use and have a powerful search capability. More sophisticated systems may offer the ability to forecast information for new projects and assign team members based on skill and experience matches.

Answer 2

2. Create a knowledge repository and directory

Question 3

This step involves implementing communication, training, and other processes designed to ensure cultural applicability and overall acceptance of the system. If the system is not perceived as essential to the successful operation of the organization, its success is uncertain.

Answer 3

3. Encourage system use

Question 4

While keeping the database up-to-date often represents a challenge for the organization, continuous updates are essential to ensure the integrity and credibility of the system.

Answer 4

4. Update the system