FAM CH22 NON-ROUTINE SITUATIONS

Question 1

EMERGENCY

Answer 1

AN UNPREDICTED EVENT THAT MAY ENDANGER THE SAFETY OF AN ACFT OR ITS PAX AND CREW

Question 2

NON NORMAL
ABNORMAL EVENT

Answer 2

AN UNPREDICTED EVENT INCLUDING AN EQUIP MALFUNCTION OR OPERATING SITUATION DIFFICULTY THAT AFFECTS THE NORMAL OPERATING PROCEDURES OF THE CREW OR THE WELFARE OF THE PAX

Question 3

SELECTING APT AFTER EMERGENCY

Answer 3

IF AN EMERGENCY THE FLT TIME TO APT SELECTED FOR LDG FOLLOWING THE EVENT MUST NOT EXCEED THE FLT TIME TO NEAREST CAT A B C APT UNLESS THE DIVERSION TO A MORE DISTANT CAT A B C APT IS DEEMED A SAFER COURSE OF ACTION AFTER RELEVANT SAFETY FACTORS CONSIDERED

Question 4

RELEVANT SAFETY FACTORS

SEL DIFF APT THAN CLOSEST

Answer 4

NATURE OF MALFUNCTION AND POSSIBLE DIFFICULTIES IF FLT CONTINUED
AVAIL OF INOP SYS FOR USE
ALTITUDE WEIGHT AND USABLE FUEL
IF SYS MALF IMPLICATIONS OF LOSS OF REDUNDANCY AND OR ADDITIONAL FAILURES
FLT TIMES TO APTS AVAIL
WX CONDS ENROUTE AND POSS LDG
AIR TRAFFIC CONGESTION
TYPE OF TERRAIN
FAMILIARITY OF FLT CREW WITH APT

PIC MUST BE SATISFIED THAT NO DETRIMENT TO SAFETY WILL OCCUR BEFORE COMMERCIAL OBJECTIVES CONSIDERED IE ENGINEERING

Question 5

NITS BRIEF

Answer 5

BRIEF TO ANY PARTY FOR NON NORMAL

NATURE OF EMERG PROBLEM
INTENTIONS
TIME AVAILABLE BEFORE LDG IMPACT
SPECIAL CONSIDERATIONS OR REQMTS

Question 6

MALFUNCTIONS

Answer 6

FOR ENGINE OR SYS MALF RESULT ON NON NORMAL ABNORMAL CONFIG THE PIC DOES LANDING
IF NATURE OF THE PROBLEM COMPROMISES PIC THE FO CAN LAND

Question 7

DISTRESS MSG

Answer 7

MAYDAY BY 3 OR ADS EMERG

MAYDAY MAYDAY MAYDAY
STATION ADDRESSED
CALLSIGN
NATURE OF DISTRESS
INTENTIONS
POSITION LEVEL HEADING

TO AND FROM S AFRICA AND S AMERICA AFTER MAYDAY OR ADS CONTACT IOC

Question 8

URGENCY MSG

Answer 8

PAN PAN BY 3 OR ADS EMERG

PAN PAN PAN PAN PAN PAN
STATION ADDRESSED
CALLSIGN
NATURE OF URGENCY
INTENTIONS
POSITION LEVEL AND HDG

Question 9

ENG FAILURE DURING FLT

Answer 9

DURING CLIMB PRIMARY CONSIDERATION TO RETURN TO DEP APT

ONLY EXCEPTION WOULD BE WX

IN EMERG AND FOR TERRAIN CAN EXCEED 10/5 MIN THR RESTRICTIONS

Question 10

BIRD STRIKE

Answer 10

ANY TIME A BIRD STRIKE TO AN ENGINE IS KNOWN TO HAVE OCCURRED AND THERE IS OBVIOUS SIGN OF ENGINE DAMAGE THEN A LDG AT THE NEAREST SUITABLE APT SHOULD BE ACCOMPLISHED

OBVIOUS SIGNS
INCREASED VIBRATION
ABNORMAL ENG INDICATIONS
SIGNIFICANT DIFFERENCE IN PARAMETERS BETWEEN ENGINES

Question 11

LIGHTING STRIKE

Answer 11

REPORT TECH LOG
THINGS TO INCLUDE:
LDG GEAR CONFIG
RADIO EQUIP PERF AFTERWARDS
STBY MAGNETIC COMPASS
FLT CONTROL ABNORMALITIES
ELEC POWER SYS ABNORMALITIES
ANY FUEL QTY INDICATION PROBLEMS

Question 12

OVERSPEEDS

Answer 12

TECH LOG ENTRY
INCLUDE
ACTUAL SPEED
LANDING GEAR POSN
FLAP POSN
TURB
ENG POWER SETTINGS
DURATION OVERSPEED
AUTOPILOT STATUS

Question 13

RESETTING CBS

Answer 13

RECORD IN TECH LOG

Question 14

ENTRY INTO MEC INFLT

Answer 14

FLT CREW NOT TO ENTER
EXCEPT
IN EMERG AT PIC NEEDS

Question 15

GALLEY AND LAVATORY WATER LEAKS

Answer 15

ANY GALLEY OR LAVATORY CLOSE TO AVIONICS EQUIP BAY
IF REPORTED TO FLT CREW:
CSM CHECKS WATER SUPPLY TO AREA IS SHUTOFF
SINKS DRAINS IN THE AREA ARE NOT USED TO DISPOSE OF LIQUIDS

ENTRY INTO CABIN IFE LOG

Question 16

APU MANAGEMENT DURING FUELLING

Answer 16

APU CAN BE USED DURING REFUELLING
IF APU AUTO SHUTDOWN OR APU FAILS TO START THEN BEFORE SUBSEQUENT START:
COMPLETE FUELLING OPS
OR
STOP FUELLING AND DISCONNECT FUEL HOSES

IF FUEL SPILL THEN NORMAL APU SHUTDOWN ASAP

Question 17

RAMP PAX AND CREW MGMT DURING FUEL SPILL

Answer 17

IF FUEL SPILL WITHIN 15 M OF ACFT PIC MUST ENSURE PAX MOVED 15 M FROM SPILL

UNTIL FUEL SPILL REMOVED PIC ENSURE:
ALL POWER UNITS VEHICLES WITHIN 15M SHUTDOWN
ANY MAINTENANCE CEASED
REFUELLING ACFT CEASED

ACFT ENGINES NOT STARTED WITHIN 15M OF FUEL SPILL

REPORT FUEL SPILL TO ATC ARFFS

Question 18

FUEL JETTISON

Answer 18

IN AN EMERG AS NEEDED

NON NORMAL SEEK ATC APPROVAL

Question 19

FLT CREW INCAP

Answer 19

CABIN CREW MEMBER SHOULD BE IN JUMP SEAT IF ONLY ONE REMAINING NON INCAPACITATED FLT CREW TO MONITOR HEALTH OF INCAP FLT CREW

CAPT OR FO INCAP NEED PAN

CHALLENGE ABNORMAL OPS
TAKEOVER IF RESPONSE NOT GIVEN AFTER CHALLENGE REPEATED
MAINTAIN SAFE FLT CONDITION
REMOVE AND CARE FOR STRICKEN CREW MEMBER
ORGANISE LANDING
DO NOT RUSH OR TAKE SHORTCUTS

Question 20

FLT DECK SEATING

PILOT INCAP

Answer 20

MAX USE AUTO FLT
OBTAIN HELP OTHER PILOTS
VACANT SEAT ONLY FLT CREW
CONSIDER DIVERSION IF RESTRICTED APT OR LOW VIS APP

PIC INCAP
FO R SEAT SO L SEAT
TAXI IN STOP SHORT AND TOW?

FO INCAP
SO IN RHS

Question 21

MEDLINK

Answer 21

CABIN CREW CARRYOUT BASIC FIRST AID SUCH AS MINOR SCRAPES CUTS TRAVEL SICKNESS FAINTING NOSE BLEEDS

CABIN CREW USE MEDLINK FOR WHAT THEY THINK THEY WOULD CALL AN AMBULANCE FOR

Question 22

FLT DECK ACCESS FOR ONBOARD MEDICAL PRACTITIONER

Answer 22

ASK CSM ANY COLLUSION OR UNUSUAL BEHAVIOUR BY PATIENT OR DR
CONTACT IOC SPEAK DSC
GIVE DSC NAME PATIENT AND DR
SECURITY CHECK
DECISION IN CONSULATATION WITH CAPT

Question 23

AMBULANCE REQUESTS

Answer 23

MEDLINK WILL ORGANISE

IN AUST IF MEDLINK NOT CONTACTED FLT CREW CAN REQUEST ARFFS ATTENDANCE THROUGH ATC

OR CONTACT COMPANY IF PAX UNCONSCIOUS OR CHEST PAINS

WHERE A PAX REQUESTS AMBULANCE DUE TO PRE-EXISTING CONDITION INFORM THEM THEY WILL NEED TO PAY

OVERSEAS NO CONTACT WITH MEDLINK ASK ATC

Question 24

FUMES CONSIDERATIONS

Answer 24

OIL CONTAMINATED BLEED AIR BEEN DESCRIBED AS DIRTY SOCKS
POSSIBLE BLUE SMOKE HAZE OR MIST

ALSO A FUME EVENT IF CREW MEMBER:
COUGH WHEEZE SHORTNESS OF BREATH CHEST TIGHTNESS DIFFICULTY WITH SPEECH
SORE THROAT BURNING THROAT DIFFICULTY SWALLOWING RUNNY NOSE EYE IRITATION
DIZZINESS HEADACHE BALANCE ISSUES
NAUSEA AND OR VOMITING

Question 25

CABIN SMELLS PROTOCOL

Answer 25

CONTACT MOC VIA IOC:
FLT PHASE
VOLUME AND DURATION SMOKE FUMES OR SMELL
TYPE AND STRENGTH OF SMELL
LOCATION FUME OR SMELL
POSS EXTERNAL SOURCE
ACFT CONFIG BLEED ON OFF ENGINES OR APU RUNNING

Question 26

CABIN SMOKE AND FUMES PROTOCOL

Answer 26

CONDUCT OPERATIONAL DEBRIEF
CAPT CONSULT CSM AND ASCERTAIN AFFECTED CREW

CONTACT MOC VIA IOC:
FLT PHASE
VOLUME AND DURATION SMOKE FUMES OR SMELL
TYPE AND STRENGTH OF SMELL
LOCATION FUME OR SMELL
POSS EXTERNAL SOURCE
ACFT CONFIG BLEED ON OFF ENGINES OR APU RUNNING

Question 27

TCAS

Answer 27

LIMIT ROC ROD LAST 1000’ BEFORE LEVEL OFF TO AVOID UNNECESSARY RA

Question 28

EMERGENCY DESCENT

Answer 28

ATC ‘EMERGENCY DESCENT’

Question 29

LANDING WITH LANDING GEAR ABNORMALITY

Answer 29

IF ONE GEAR NOT LOCKED DOWN DONT ATTEMPT BELLY LANDING
USE PAVEMENT
AFTER LANDING UNSAFE GEAR INDICATION DONT TAXI UNTIL ENGINEERING INSPECT AND POSS INSERT GEAR PINS

Question 30

THURST REV REMAINS UNLOCKED

Answer 30

SHUTDOWN ENGINE PRIOR TO GATE

Question 31

BRAKE FIRES

Answer 31

COMMUNICATE WITH GROUND CREW

Question 32

NON ROUTINE DISEMBARKATION

Answer 32

NOT POSS FOR PAX TO DISEMBARK ACFT IN NORMAL OR ROUTINE MANNER BUT THERE IS INSUFFICIENT RISK TO PAX OR ACFT TO JUSTIFY CONTINUATION ALERT PHASE AND OR EVAC
SLOWER THAN ROUTINE DISEMARK FOR PAX SAFETY. CAN BE UPGRADED TO EVAC IF NECESS
CANNOT USE SLIDES
SUPP PROC FCOM

Question 33

RAMP OPS TS

Answer 33

BLUE STROBE WITHIN 5NM
FUELLING OPS MUST CEASE
RAMP AREAS VACATED
NO WALKAROUNDS
BOARDING STOPPED

ARRIVALS
CAN TAXI TO BAY AND SHUTDOWN
BEACON OFF
ADVISE COMPANY AND AEROBRIDGE WILL BE CONNECTED
FLT CREW REMAIN UNTIL WHEELS
CHOCKED

Question 34

COMMS WITH ARFFS

Answer 34

INFORM ATC PRIOR TO USING ARFF FREQ

DO NOT USE UNTIL LANDED AND STOPPED

THE FREQ IS NOT CONTINUALLY MONITORED