Chapter 1 What is Communication Flashcards
What can cause miscommunication in communication?
Perceptual filters
What is technical communication?
Non-fiction writing, including business operations and specialized information
What do performance evaluations depend on?
Communication skills
What is a key aspect of technical communication?
Purposeful transaction
What types of documents do technical communicators produce?
Proposals, reports, guides
What kind of literature provides public information about regulations and safety?
Consumer literature
What does active listening involve?
Engaging with the speaker
What should you focus on during active listening?
Full attention on the speaker
How can you take notes effectively?
Paraphrase ideas
What type of listening is encouraged?
Listen without judgment
Why is taking notes important?
Restate key ideas
What should you focus on when taking notes?
Paraphrasing, not verbatim
How does putting ideas into your own words help?
Deepens understanding
What does technical communication encompass?
Any communication on a specialized topic
What is the nature of communicative tasks in technical professions?
Transactional
