CH1 - What is Communication? Flashcards
What is the definition of communication?
The process of one person stimulating meaning in the mind of another by means of a message
(McCroskey, 2016, pp. 20-21)
What are three examples of technical communication?
- Scientific reports
- Software documentation
- Technical manuals
What is transactional communication?
The exchange of messages between sender and receiver where each takes turns to send or receive messages
(Businesstopia, 2018)
Why might miscommunication occur?
Due to perceptual filters that can distort understanding
What percentage of time do graduate engineers spend on communicative tasks?
50-75%
(McConkey, 2017)
What are two active listening strategies you can use?
- Focus your full attention on the speaker
- Ask questions in response to what is being said
True or False: Technical communication is only about writing reports.
False
Fill in the blank: Technical communication includes any communication on a ____________ topic.
[specialized, technical]
What types of documents do technical communicators produce?
- Proposals and requests for proposals (RFPs)
- Technical or research reports
- User guides
- Online help
- Marketing literature
How much time do professionals in management positions spend on problem solving?
5-10%
What is the importance of writing quality according to professionals surveyed?
Over 70% of engineers rated it as ‘very important’ or ‘extremely important’ to job performance
(Swarts et al., 2018)
What is the role of context in communication?
It affects how messages are understood and interpreted
What does active listening involve?
Engaging with the speaker and the material you hear in an active way
What is one way to enhance your active listening during lectures?
Taking notes to paraphrase ideas
What should you do before attending class to enhance understanding?
Do any assigned reading using effective reading strategies
True or False: Most technical professionals spend more time problem solving than communicating.
False
What are perceptual filters?
Factors that affect how you interpret communication
How does technical communication differ from general communication?
It is highly designed for specific, practical purposes
What is the purpose of technical communication?
To inform, instruct, or persuade a specific audience
