CH16 - Text Messages and Emails Flashcards
What is netiquette?
Proper etiquette for using the internet
Netiquette involves guidelines for respectful and effective online communication.
List five strategies for using netiquette while communicating online.
- Know your context
- Remember the human
- Recognize that text is permanent
- Avoid flaming
- Respect privacy and original ideas
Explain the four guidelines for texting in a business environment.
- Know your recipient
- Anticipate unintentional misinterpretation
- Use appropriately
- Don’t text and drive
These guidelines help maintain professionalism and safety in business texting.
What are chat applications?
Digital tools for brief, written communication among team members
Examples include Slack and Microsoft Teams.
What is the primary use of email in a business context?
To replace print letters and memos for communication
Email is used for both internal and external correspondence.
Fill in the blank: Texting is often best when communicating _______.
[small amounts of information]
What should you include at the beginning of a professional email?
A proper salutation
This demonstrates respect and helps avoid confusion.
What is important to include in the subject line of an email?
A clear, brief, and specific description of the message
This helps the recipient understand the essence of the email.
What is a key principle of effective business emails?
Be brief and omit unnecessary words
Clarity and conciseness are crucial for effective communication.
True or False: It is appropriate to use abbreviations in professional emails.
False
Emails should maintain a professional tone, unlike text messages.
What should you do before sending an email?
Reread, revise, and review for mistakes
This helps ensure professionalism and accuracy.
What is the recommended response time for emails?
Within twenty-four hours
Even a simple acknowledgment is important.
What is a common mistake to avoid in email communication?
Using all caps
All caps are interpreted as yelling and are considered rude.
Fill in the blank: Communicating online carries significant _______.
[weight]
What is a consequence of poor online communication?
Negative impact on professional reputation
Inappropriate posts can lead to job loss or legal trouble.
What is the role of tone in online communication?
It affects how messages are interpreted
Misinterpretations can arise from jokes or sarcasm.
What should you consider about your audience when texting?
Choose words, terms, or abbreviations that are appropriate
Audience awareness enhances communication effectiveness.
What does it mean to ‘avoid flaming’?
Research before reacting to prevent unnecessary conflict
Flaming refers to hostile online interactions.
What should you do if you need to forward an email?
Ask the author for permission
Respecting privacy is essential in digital communication.
What is the impact of digital communication on professional image?
It influences how others perceive you
Positive or negative representations can affect career opportunities.
