Ch.8 Facial Treatments (Setup)

Question 1

How can you keep clients & yourself on schedule ?

Answer 1

• ask client to come in 15 min before appointment to fill out consultation form, dress in robe/wrap and prepare for treatment

• call/send text to confirm appointments

•Have receptionist check client in and have intake form ready and get them ready

Question 2

What are the steps to meeting and greeting a client?

Answer 2

Approach with a smile

I traduce yourself and greet returns by name

Tour facility

Devote your time to their needs

Be professional and genuine : main objective is their skin concerns