values and attitudes pt2 Flashcards
What is organizational commitment?
the extent to which an employee identifies with an organization and is committed to its goals
What are the three components of organizational commitment?
affective, continuance, normative
What is employee engagement?
the extent to which employees give it their all to their work roles
What are the 4 feelings of employee engagement?
urgency, being focused, intensity, enthusiasm
What is perceived organizational support?
the extent to which employees believe that the organization values their contributions and genuinely cares about their well being
What is job satisfaction?
the extent to which someone likes their job
What is met expectations related to job satisfaction?
meet employees’ expectations about what they will receive from the job
What is need fulfillment related to job satisfaction?
understand and meet employees’ needs
What is value attainment related to job satisfaction?
structure the job and its rewards to match employee values
What is equity related to job satisfaction?
monitor employees’ perceptions of fairness and interact with them so they feel fairly treated
What is dispositional / genetic related to job satisfaction?
hire employees with an appropriate disposition
What are organizational citizenship behaviors?
not directly recognized good acts to help the company
What is the relationship between job satisfaction and job performance?
moderately related, indirectly influence each other, consider business unit level, not individual unit level
What is the relationship between job satisfaction and OCBs?
related more
What are counterproductive work behaviors?
harm employees or the organization as a whole
