m3 ch1 Flashcards
define job performance
the total expected value , positive-negative
Define task performance
formal job objectives
define contextual performance,
psychological, social, or organizational context
define OCB and CWB
organizational citizenship behavior DISCRETIONARY, and counterproductive work behavior HARM
define adaptive performance.
ability to change including handling stress,
Define performance appraisal.
the systematic measurement
Define performance management.
the continuous process
developmental use
within-person variability
Know the 4 steps in order.
define performance, monitor & evaluate performance, review performance, provide consequences
What are the uses of performance management?
administrative, development
administrative use
between-person variability
Why do many organization’s performance management system fail?
organizational disconnects, poor performance reviews, vague performance standards, rater biases, too much paperwork, and little accountability
should you use the same data for both deelopment and administrative use
no
What are the 3 performance appraisal methods?
trait = specific characteristics, behavior = behavior, results = bottom-line performance
What is a Graphic Rating Scale?
rating people on different dimensions
