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Question 1

what is power?

Answer 1

discretion and means to enforce your will on others, marshal human

Question 2

what is legitimate power?

Answer 2

obtaining compliance through formal authority

Question 3

what is reward power?

Answer 3

obtaining compliance with promised or actual rewards

Question 4

what is coercive power?

Answer 4

obtaining compliance through threatened or actual punishment

Question 5

what is expert power?

Answer 5

obtaining compliance through one’s valued knowledge or information

Question 6

what is referent power?

Answer 6

when one’s personal characteristics and social relationships become the reason for compliance

Question 7

What is resistance, compliance, and commitment to power?

Answer 7

resistance: internally AND externally against
compliance: externally compliant BUT internally against
commitment: internally AND externally complaint

Question 8

What types of power tend to produce compliance and sometimes resistance?

Answer 8

Reward, coercive, and negative legitimate power

Question 9

What types of power tend to produce commitment?

Answer 9

Positive legitimate power, expert power, and referent power

Question 10

Which type of power have a generally positive effect on employee outcomes?

Answer 10

expert and referent

Question 11

Which type of power generally has a slightly negative effect?

Answer 11

coercive

Question 12

What is empowerment?

Answer 12

efforts to enhance employee performance, well-being, and positive attitudes

Question 13

What is structural empowerment?

Answer 13

job redesign to transfer power to employees

Question 14

What is psychological empowerment?

Answer 14

through enhancing self-efficacy and intrinsic motivation

Question 15

What are influence tactics?

Answer 15

conscious efforts to affect and change others specific behaviors

Question 16

What are soft tactics?

Answer 16

friendly, not as coercive

Question 17

What is rational persuasion?

Answer 17

convince someone with logic and reason

Question 18

What is inspirational appeals?

Answer 18

build enthusiasm by appealing to others emotions ideas and values

Question 19

What is consultation?

Answer 19

getting others to participate

Question 20

What is ingratiation?

Answer 20

getting someone in a good mood before making a request

Question 21

What is personal appeals?

Answer 21

referring to friendship and loyalty when making a request

Question 22

What is exchange?

Answer 22

making express or implied promises and trading favors

Question 23

What are hard tactics?

Answer 23

more overt pressure

Question 24

What is coalition tactics?

Answer 24

getting others to support your effort to persuade someone

Question 25

What is pressure?

Answer 25

demanding compliance through intimidation or threats

Question 26

What is legitimating tactics?

Answer 26

basing request on someone's authority

Question 27

Which tactic is used most frequently?

Answer 27

rational persuasion

Question 28

Which tactics are most effective at building commitment?

Answer 28

core influence tactics

Question 29

Know influencing is better when

Answer 29

trustworthy, consult rather than legitimate, and when subtle.

Question 30

What is liking principle of persuasion?

Answer 30

people like those who like them

Question 31

What is reciprocity of persuasion?

Answer 31

belief that good and bad deeds should be repaid in kind

Question 32

What is social proof of persuasion?

Answer 32

people follow the lead of those most like them

Question 33

What is consistency of persuasion?

Answer 33

people do what they're personally committed to

Question 34

What is authority of persuasion?

Answer 34

people tend to defer to respect credible experts

Question 35

What is scarcity of persuasion?

Answer 35

people want things that are limited in availability

Question 36

What is organizational politics?

Answer 36

intentional acts of influence to protect SELF INTEREST

Question 37

How does uncertainty apply to political behavior?

Answer 37

unclear objectives

Question 38

What is the network level of political action?

Answer 38

loose associations of individuals seeking social support for their general self-interests

Question 39

What is the coalition level of political action?

Answer 39

informal group bound together by the active pursuit of a single issue

Question 40

What is the individual level of political action?

Answer 40

any attempt to control or manipulate the images related to a person, organization, or idea.

Question 41

What is impression management?

Answer 41

encompasses things such as speech, behavior, and appearance