m4ch5 Flashcards
Know conflict is either
functional or dysfunctional.
What is functional conflict?
constructive or cooperative
What is dysfunctional conflict?
threatens or diminishes
What are warning signs of conflict escalation?
tactics change, number of issues or parties grows, issues become general, and goals change
What is relational form of conflict?
interpersonal, based on personal dislike or disagreement
What is task-centered disputes?
debates over competing ideas, proposals, interests, or resources
What is the contact hypothesis?
the more members of different groups interact, the less intergroup conflict they will have
What is psychological safety?
shared belief that group is a safe place
How do you foster a psychologically safe climate?
assure leaders are inclusive and accessible, hire those comfortable expressing ideas, celebrate differences
What is incivility vs bullying?
incivility: socially harmful behavior
bullying: evident to others, and affects others
What is programmed conflict?
conflict that raises different opinions regardless of personal feelings
What are two programmed conflict approaches?
devil’s advocacy, and dialectic method
What is integrating? Obliging? Dominating? Avoiding? Compromising?
Integrating: problem-solving
Obliging: smoothing, low self-concern
Dominating: high self-concern
Avoiding: passive withdrawal from the problem
Compromising: give-and-take approach
What is accommodating? Avoiding? Compromising? Competing? Collaborating?
Accommodating: supportive and submissive
Avoiding: non-supportive and submissive
Compromising: mutually acceptable solution
Competing: dominant and non-supportive
Collaborating: dominant and supportive
What is negotiation?
give-or-take decision-making process
What is distributive negotiation?
win-win
What is integrative negotiation?
win-lose
Know instead of beginning negotiation with positions
instead discuss needs and interests of
both parties
What is BATNA?
best alternative
What are the common form of leverage?
legitimacy, timing, and authority
What is silence? Good guy/bad guy routine? The wince? The trial balloon?
Silence: when you don’t like what was said
Good guy/bad guy routine: camp, better time dealing with me than your boss
The wince: visibly negative reaction
The trial balloon: asses other party and don’t give away your plan
What is outrageous behavior? Bait-and-switch? Red herring?
Outrageous behavior: fits of anger
Bait-and-switch: inherently dishonest
Red herring: small detail distraction
What is the written word? Bluffing?
Written word: make the deal appear non-negotiable
Bluffing: can compromise both parties ending up happy
