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managing people > m2 ch5 > Flashcards

m2 ch5 Flashcards

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1
Q

define motivation

A

the psychological processes that underlie the direction, intensity, and persistence of behavior or thought

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2
Q

what are the 3 components of motivation?

A

direction, intensity, persistence

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3
Q

what is extrinsic motivation?

A

results from the potential or actual receipt of external rewards such as recognition, money, or a promotion

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4
Q

what is intrinsic motivation?

A

occurs when an individual is inspired by the positive internal feelings that are generated by doing well

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5
Q

what are the content theories of motivation?

A

identifying internal factors such as needs and satisfaction that energize employee motivation

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6
Q

what are the process theories of motivation?

A

explain the process by which internal factors and situational factors influence employee motivation

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7
Q

what are 4 examples of content theories of motivation?

A

Maslow’s needs hierarchy, Herzberg’s two-factor theory, Theor X and Theory Y, and equity theory

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8
Q

what are 2 examples of process theories of motivation?

A

expectancy theory, goal setting

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9
Q

What is McGregor Theory X and Y?

A

X: pessimistic view of employees, Y: modern and positive view of employee

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10
Q

What is Maslow’s Hierarchy of needs?

A

motivation is a function of 5 basic needs organized in an arranged hierarchy. once a need is satisfied, the next higher need is activated.

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11
Q

Know the 5 basic needs

A

physiological, safety, love, esteem, self-actualization

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12
Q

Does the order matter for Maslow’s Hierarchy of needs?

A

physiological, safety, love, esteem, self-actualization

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13
Q

What is Mclelland’s Acquired Needs Theory?

A

3 needs, achievement, affiliation, and power are the key drivers of employee behavior, PEOPLE VARY IN THE EXTENT TO WHICH THEY NEED THESE NEEDS

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14
Q

What is the need for achievement and what type of situations do they do best in?

A

the desire to excel, overcome obstacles, solve problems, and rival and surpass others.

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15
Q

What is the need for affiliation and what type of situations do they do best in?

A

the desire to maintain social relationships, to be liked, and to join groups

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16
Q

What is the need for power and what type of situations do they do best in?

A

the desire to influence, coach, teach, or encourage others to achieve

17
Q

What is self-determination theory?

A

assumes that three innate needs influence our behavior and well-being, COMPETENCE, AUTONOMY, RELATEDNESS

18
Q

What is Hezberg’s motivation-hygiene theory

A

job satisfaction and dissatisfaction arise from two different sets of factors, hygiene and motivating

19
Q

What is hygiene and what are the factors that influence it?

A

may cause a person to be dissatisfied

20
Q

What is motivators and what are the factors that influence it?

A

may cause a person to be satisfied

21
Q

Which components are considered lower-level needs?

A

physiological, safety, hygiene factors, and half of love

22
Q

Which components are considered higher-level needs?

A

esteem, power, motivating factors

23
Q

What is equity theory?

A

a model of motivation that explains how people strive for fairness and justice in social exchanges or give-and-take relationships

24
Q

How is equity theory based on cognitive dissonance?

A

it contends that people are motivated to maintain consistency between their beliefs and their behavior

25
Q

What are outputs, inputs, and comparison of equity theory?

A

“what do i get out of my job” “what am I putting into my job” “how does my ratio of outputs and inputs compare with relevant others?”

26
Q

What are the 3 outcomes of equity comparison?

A

equity, negative inequity, and positive equity

27
Q

What happens if there is perceived inequity?

A

change outputs, leave the organizations

28
Q

What is equity sensitivity?

A

individual differences

29
Q

What describes someone high on equity sensitivity?

A

more outcome-oriented, EXTRINSIC

30
Q

What describes someone low on equity sensitivity?

A

more input-oriented, INTRINSIC

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