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Question 1

Know stress can be related to…

Answer 1

both positive and negative outcomes

Question 2

define stress

Answer 2

overall process work environment may negativly impact employees

Question 3

What is an acute stressor?

Answer 3

time limited, instant stress, comes and goes

Question 4

What is a chronic intermittent stressor?

Answer 4

chronically occurring, happen occasionally.

Question 5

What is a chronic stressor?

Answer 5

chronically occurring, happens repeatedly

Question 6

What is a stressor sequence?

Answer 6

multiple or sequence of instances (ex. divorce)

Question 7

What is role theory?

Answer 7

stress can result from the roles we occupy

Question 8

What is role ambiguity?

Answer 8

not knowing what our roles are or how to fulfill them

Question 9

What is role conflict?

Answer 9

we have multiple roles, and competing priorities

Question 10

What is role overload?

Answer 10

too much responsibility/ too many expectations

Question 11

Know that work-family conflict can go…

Answer 11

both ways

Question 11

What is work-family conflict?

Answer 11

inter-role conflict, pressures from work and family are incompatible

Question 12

What is surface acting?

Answer 12

managing your expressions

Question 12

What is emotional labor?

Answer 12

regulation of feelings and expressions that benefit the organization

Question 13

What is physiological strain?

Answer 13

responses related to employees’ physical health

Question 14

What is deep acting?

Answer 14

managing your actual feelings

Question 14

What is psychological strain?

Answer 14

affective or emotional response to stressors

Question 15

What is behavioral strain?

Answer 15

impaired job performance

Question 15

What is eustress?

Answer 15

positive psychological response to a stressor

Question 16

What is emotional exhaustion?

Answer 16

being emotionally overextended

Question 16

What are the 3 components of burnout?

Answer 16

emotional exhaustion, depersonalization, reduced personal accomplishment

Question 17

What is depersonalization?

Answer 17

refers to cynical and detachment from others

Question 18

What are reduced feelings of accomplishment?

Answer 18

decline in efficiency and feelings of competence

Question 19

What is the Transactional Theory of Stress?

Answer 19

stress is the relationship between environment and an individuals appraisal of it

Question 20

What is a primary and secondary appraisal?

Answer 20

primary: evaluate stressor secondary: determine how to respond

Question 21

Different people can find different things...

Answer 21

stressful and react differently

Question 22

What is the conservation of resources model?

Answer 22

people are motivated to build their pool of resources over time and are stress by the threat of lost resources

Question 23

Know that strain can come from the threat of...

Answer 23

as well as the actual loss of resources

Question 24

What are the different resources?

Answer 24

objects, conditions, perosnal characteristics, and energies

Question 25

What is the demands model of stress?

Answer 25

highest demands of job with least control causes stress

Question 26

Know the high/low control by low/ high demands outcome

Answer 26

more control means less stress and more demands leads to more stress

Question 27

Which locus of control leads to higher stress?

Answer 27

external locus

Question 28

Does high/ low self-efficacy lead to higher stress?

Answer 28

low self-efficacy

Question 29

How to reduce stress?

Answer 29

redesign job to reduce demands, increase autonomy, increase social connectedness

Question 30

What is instrumental support?

Answer 30

practical and direct such as helping w errands

Question 31

What is emotional support?

Answer 31

sympathy, listening, caring

Question 32

What is informational support?

Answer 32

providing problem-solving info

Question 33

What is appraisal support?

Answer 33

giving esteem-building support

Question 34

How to avoid choking?

Answer 34

practice in a pressure situation and train until you don't overthink it