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managing people > m3nch3 > Flashcards

m3nch3 Flashcards

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People You Should Know flashcards
1
Q

Know stress can be related to…

A

both positive and negative outcomes

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2
Q

define stress

A

overall process work environment may negativly impact employees

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3
Q

What is an acute stressor?

A

time limited, instant stress, comes and goes

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4
Q

What is a chronic intermittent stressor?

A

chronically occurring, happen occasionally.

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5
Q

What is a chronic stressor?

A

chronically occurring, happens repeatedly

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6
Q

What is a stressor sequence?

A

multiple or sequence of instances (ex. divorce)

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7
Q

What is role theory?

A

stress can result from the roles we occupy

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8
Q

What is role ambiguity?

A

not knowing what our roles are or how to fulfill them

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9
Q

What is role conflict?

A

we have multiple roles, and competing priorities

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10
Q

What is role overload?

A

too much responsibility/ too many expectations

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11
Q

Know that work-family conflict can go…

A

both ways

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11
Q

What is work-family conflict?

A

inter-role conflict, pressures from work and family are incompatible

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12
Q

What is surface acting?

A

managing your expressions

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12
Q

What is emotional labor?

A

regulation of feelings and expressions that benefit the organization

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13
Q

What is physiological strain?

A

responses related to employees’ physical health

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14
Q

What is deep acting?

A

managing your actual feelings

14
Q

What is psychological strain?

A

affective or emotional response to stressors

15
Q

What is behavioral strain?

A

impaired job performance

15
Q

What is eustress?

A

positive psychological response to a stressor

16
Q

What is emotional exhaustion?

A

being emotionally overextended

16
Q

What are the 3 components of burnout?

A

emotional exhaustion, depersonalization, reduced personal accomplishment

17
Q

What is depersonalization?

A

refers to cynical and detachment from others

18
Q

What are reduced feelings of accomplishment?

A

decline in efficiency and feelings of competence

19
Q

What is the Transactional Theory of Stress?

A

stress is the relationship between environment and an individuals appraisal of it

20
Q

What is a primary and secondary appraisal?

A

primary: evaluate stressor
secondary: determine how to respond

21
Q

Different people can find different things…

A

stressful and react differently

22
Q

What is the conservation of resources model?

A

people are motivated to build their pool of resources over time and are stress by the threat of lost resources

23
Q

Know that strain can come from the threat of…

A

as well as the actual loss of resources

24
Q

What are the different resources?

A

objects, conditions, perosnal characteristics, and energies

25
Q

What is the demands model of stress?

A

highest demands of job with least control causes stress

26
Q

Know the high/low control by low/ high demands outcome

A

more control means less stress and more demands leads to more stress

27
Q

Which locus of control leads to higher stress?

A

external locus

28
Q

Does high/ low self-efficacy lead to higher stress?

A

low self-efficacy

29
Q

How to reduce stress?

A

redesign job to reduce demands, increase autonomy, increase social connectedness

30
Q

What is instrumental support?

A

practical and direct such as helping w errands

31
Q

What is emotional support?

A

sympathy, listening, caring

32
Q

What is informational support?

A

providing problem-solving info

33
Q

What is appraisal support?

A

giving esteem-building support

34
Q

How to avoid choking?

A

practice in a pressure situation and train until you don’t overthink it

managing people (19 decks)

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