m3nch3 Flashcards
Know stress can be related to…
both positive and negative outcomes
define stress
overall process work environment may negativly impact employees
What is an acute stressor?
time limited, instant stress, comes and goes
What is a chronic intermittent stressor?
chronically occurring, happen occasionally.
What is a chronic stressor?
chronically occurring, happens repeatedly
What is a stressor sequence?
multiple or sequence of instances (ex. divorce)
What is role theory?
stress can result from the roles we occupy
What is role ambiguity?
not knowing what our roles are or how to fulfill them
What is role conflict?
we have multiple roles, and competing priorities
What is role overload?
too much responsibility/ too many expectations
Know that work-family conflict can go…
both ways
What is work-family conflict?
inter-role conflict, pressures from work and family are incompatible
What is surface acting?
managing your expressions
What is emotional labor?
regulation of feelings and expressions that benefit the organization
What is physiological strain?
responses related to employees’ physical health
What is deep acting?
managing your actual feelings
What is psychological strain?
affective or emotional response to stressors
What is behavioral strain?
impaired job performance
What is eustress?
positive psychological response to a stressor
What is emotional exhaustion?
being emotionally overextended
What are the 3 components of burnout?
emotional exhaustion, depersonalization, reduced personal accomplishment
What is depersonalization?
refers to cynical and detachment from others
What are reduced feelings of accomplishment?
decline in efficiency and feelings of competence
What is the Transactional Theory of Stress?
stress is the relationship between environment and an individuals appraisal of it
What is a primary and secondary appraisal?
primary: evaluate stressor
secondary: determine how to respond
Different people can find different things…
stressful and react differently
What is the conservation of resources model?
people are motivated to build their pool of resources over time and are stress by the threat of lost resources
Know that strain can come from the threat of…
as well as the actual loss of resources
What are the different resources?
objects, conditions, perosnal characteristics, and energies
What is the demands model of stress?
highest demands of job with least control causes stress
Know the high/low control by low/ high demands outcome
more control means less stress and more demands leads to more stress
Which locus of control leads to higher stress?
external locus
Does high/ low self-efficacy lead to higher stress?
low self-efficacy
How to reduce stress?
redesign job to reduce demands, increase autonomy, increase social connectedness
What is instrumental support?
practical and direct such as helping w errands
What is emotional support?
sympathy, listening, caring
What is informational support?
providing problem-solving info
What is appraisal support?
giving esteem-building support
How to avoid choking?
practice in a pressure situation and train until you don’t overthink it
