chapter 2 review Flashcards
What is workflow design?
The process of figuring out what tasks are needed to make a product or provide a service before deciding who will do those tasks
What is organizational structure?
The organized system of relationships and connections between different jobs within an organization.
Two dimensions of organizational structure
centralization, decision-making is a hierarchy, and compartmentalization, work units are grouped together based on similarity
functional structure
high levels of centralization, very efficient with little redundancy
divisional structure
low levels of centralization
What is a job analysis?
the process of getting detailed information about a job that is the building block for HR programs
What is O*Net
a common language that generalizes across jobs to describe abilities, work style, work activities, and work context
What are the two types of job analysis?
Work-oriented and worker-oriented
Work-oriented job analysis
focuses on getting the work done
time and motion studies
the goal is to understand and improve efficiency
task inventories
the goal is to describe the job in a list of tasks
critical incidents
the goal is to describe specific behavioral examples of job performance
worker-oriented job analysis
focuses on the worker attributes to be successful on the job (KSAOs)
Job design
the process of defining how work will be performed and the tasks required for a job
4 approaches to job redesign
mechanistic, motivational, biological, and perceptual-motor
