m3ch4 Flashcards
What is organizational development?
planned change aimed at increasing an organization’s ability to improve itself as a humane and effective system
Know the 4 steps of organizational development.
diagnosis, intervention, evaluation, feedback
What are internal versus external forces of change?
internal: subtle
external: drastic
What are the three models of change?
adaptive, innovative, radically innovative
What is adaptive change and when is it used?
reintroduces a familiar practice, ex: adding apple pay
What is radical innovative change and when is it used?
introduces a practice new to the industry ex: retiring a product for a new one
What is innovative change and when is it used?
introduces a practice new to the organization ex: switching from a computer to an ipad
Which is the most common model of change?
innovative
What is unfreezing?
create the motivation to change
What is changing?
introduce new information, models, & procedures
What is refreezing?
support & reinforce the change
What are Kotter’s 8 steps to lead change?
1- establish urgency
2- create guiding coalition
3- develop vision/ strategy
4- communication vision/ strategy
5- empower broad-based action
6- generate short-term wins
7- consolidate gains/ produce more change
8 - anchor new approaches in culture
What is resistance to change?
any thought, emotion, or behavior that does not align with actual or potential changes to existing routines
What is compliance?
external support with internal hesitation
What is resistance?
one of the three possible influence outcomes
