Stupid Green Book 3 Flashcards
1
Q
predecessor to modern day funeral director was
A
a cabinet maker or livery/stable owner
2
Q
early funerals were carried out by
A
family member
3
Q
cabinet maker provided
A
casket
4
Q
stable owner provided
A
horses and hearse
5
Q
pricing method used until the early 1900s
A
itemized pricing
6
Q
The pricing method that followed itemized pricing is
A
unit pricing
7
Q
during post world war years brought on
A
consumerism
8
Q
consumerism means
A
public was getting more dollar conscious.
9
Q
after consumerism and people were more price conscious ___________became popular again
A
itemization
10
Q
the business of buying and selling
A
merchandising
11
Q
The purchasing, pricing, displaying and sale of not only caskets, but outside enclosures, burial garments, possibly monuments and other accessories.
A
Merchandising Includes:
12
Q
the casket represents how much of the entire cost to the family
A
20-40%
13
Q
- experience
- sound planning
- accurate cumulative records
- basic knowledge of salesmanship
A
A Solid Merchandising Program is Based on:
14
Q
- overhead (average overhead per adult services)
- cost of merchandise
- mark up on merchandise
- human need
- competition
- area pricing
- business ethics
A
Price of the Funeral’s Seven General Criteria
15
Q
one of the first steps to developing a merchandising program is to
A
formulate a budget
16
Q
- itemization
- unit pricing- simplest method
- bi-unit pricing- one price casket, one price services
- functional pricing- casket, service, facilities, and automobiles.
A
Four Basic Pricing Procedures and Main Examples of Formula Pricing
17
Q
how to get selling price:
A
overhead + wholesale casket cost + markup = selling price
18
Q
caskets are divided into quartiles. the most expensive units are
A
first quartile
19
Q
first quartile usually is
A
10 percent of the units and then the second quartile, around 20, third around 30 and fourth around 40. sometimes the third is 40 etc. first quartile is almost always 10 percent. (pg 72 green book)
20
Q
the difference in casket prices should be of enough range so as to provide the family with the opportunity of comparing caskets
A
price progression
21
Q
an aid to both the budget and the pricing system. A charge on which all sales are charted showing the number of sales, average sale, median sale, yearly gorss income, from both fornula and non formula sales, total units sold, income in each quartile, percent displayed in each sale.
A
sales frequency charge
22
Q
medium sale serves as a
A
barometer
23
Q
funeral homes should limit the purchasing of caskets to approximately how many manufacturers?
A
four or fewer
24
Q
to assure maintenance of a balanced selection of caskets and to further prevent overstocking, the funearl home should maintain
A
inventory control
25
program of planned buying
should be developed for all funeral service merchandise
26
1. simple to use
2. flexible to meet individual needs
3. accurate
Advantages of a Good Inventory System
27
Placement or arrangement of caskets:
A specific method of placing caskets at the entrance to the selection room in which three caskets are used in such a way that the first or approach casket is priced at approximately $200.00 above the median sale on the sales frequency chart, the casket to the left is priced at the unit below that of the approach casket; the casket to the right is priced at the second unit above that of the approach casket.
indicative approach
28
Placement or arrangement of caskets:
approach casket is 125-150 above the median sale, casket to right 25 dollars to 50 dollars below
keystone approach
29
* in order of increasing and decreasing values
* special settings such as raised areas, lighted areas-separated according to predetermined basis
* active and inactive areas
* other units, including infants, welfare, indigent, contract
Types of Arrangement of Caskets
30
this method of selection room selling allows you to be able to better explain prices, demonstrate the quality of merchandise and keep the group together so that they can observe each item of merchandise collectively.
direct selling method
31
selection of the casket is made without the funeral director being present. good explanation of the merchandise, a selection room planned for this technique, clearly defined prices and casket descriptions, and adequate pre-selling techniques are necessary for this procedure.
indirect selling
32
casket picked first
clothing picked second
33
funeral credit differs from ordinary credit because
the family must buy from necessity
34
includes procedures for obtaining credit information on the person responsible for the funeral expenses
sound policy
35
when extended payment plans are provided
the Federal Truth in Lending Law must be adhered to
36
how many funeral homes are in the US?
22,000
37
annual death rate is
10 per 1000 population
38
cost of building a funeral home varies
0.50-0.75 per square foot
39
average funeral home size
8,000-16,000 square feet.
40
funeral homes can be up to
25,000 square feet
41
rule of thumb when selecting property
select a property that will be four time the square footage of the building.
42
in a casket room some manufacturers recommend ________ square feet per casket
50-90
43
* fire safety
* cleanliness and orderliness
* stairways and ladders
* doorways
* egress
* toilet facilities
* electrical wiring plumbing outlets
* dangerous machinery, moving parts, pinch points of collapsible equipment
* sanitation areas where food is served
* dangerous fumes and vapors
* protective clothing in preparation process
* eye and face protection
OSHA Checklist
44
* initial educational qualifications
* required probationary period
* sick, hardship and death leaves,dress code
* telephone procedures,parking
* history of the firm and fringe benefits
The Staff Manual Should Include:
45
provides minimum wage, equal pay, maximum hours, recordkeeping, overtime pay and child labor standards
the Fair Labor Standard Act
46
who is covered by the Fair Labor Standard Act
any funeral home that exceeds 362,500 annually.
47
Who is subject to the Federal Wage and Hour Law
any funeral home exceeding 362,500 annually
48
all funeral establishments must pay an overtime rate to an employee who works over 40 hoursper week. The overtime rate must not be less than 1.5 times the employees regular pay.
Federal Wage and Hour Law
49
seven consecutive 24 hour periods totaling 168 hours. may begin any day of week or any hour of the day.
Definition of Work Week
50
an employee who is not required to remain on the permises and is free to engage in his own pursuits, subject to the understanding that he leave word at the funeral home as to where he may be reached, is **not** considered working while on call.
Waiting to be Engaged
51
hours spend waiting to go on call must be counted as hours worked
engaged to wait
52
how old must you be to work full time at a funeral home
16 years old
53
how old to help with non hazardous clerical work
14
54
work week may not exceed how many hours during regular school terms
18
55
work week may not exceed how many hours when school is closed
40 hours
56
1. name of employee
2. address including zip code
3. date of birth
4. sex and occupation
5. time of day and day of week
6. regular hourly pay and basis of wage payment
7. daily and weekly hours of work
8. daily or weekly straight time earnings
9. overtime compensation
10. additions or deductions from wages each period
11. total wages each period
12. date of payment and pay period covered.
Funeral Homes Must Keep:
57
individuals who are 40 but less than 65 are protected from
age discrimination
58
any form of public announcement intended to aid directly or indirectly in the sale of a commodity is
advertising
59
used to make citizens of a community aware of the funeral service facilities, which would help create a funeral home preference
funeral service advertising
60
1. keeps the name before the public
2. attracts people to the firm
3. it helps to build a good reputation
4. helps build preference before need by establishing the funeral home name in the minds of the public.
Informative Advertising Accomplishes:
61
Federal trade commission started to investigate the funeral industry
in 1972
62
original funeral rule went into effect in
1984, with mandatory review in 1988, then on January 19, 1994 it was revised by the FTC with required compliance by july 19, 1994.
63
any person, partnership, or corporation that sells or offers to sell funeral goods AND funeral services to the public. not one or the other
funeral provider
64
goods which are sold or offered for sale directly to the public for use in connection with funeral services
funeral goods
65
any service which may be used to: care for and prepare deceased human bodies for burial, cremation or other final disposition and arrange supervise or conduct the funearl ceremony or the final disposition of the deceased and some activity involved in the final disposition of deceased human bodies.
funeral services
66
1. offer or sell funeral goods
2. offer services to care for and prepare the remains for final disposition
3. provide service for the arrangement, supervision and conducting of final disposition
In Order to be Classified as a Funeral Provider
67
disclosure over telephone of price information
required by the funeral rule
68
the funeral provider may limit the hours price information is readily available to callers to regular business hours. however
if it is an at need situation, the caller must be provided with the disclosers at the time the request is made.
69
1. provides the consumer with a reasonable uniform or standard price list of services with which to compare prices between different funeral providers.
2. the general price list serves to advise consumers of legal and practical requirements of the goods and services offered.
3. the general price list allows the consumer to purchase goods and services on an itemized basis, rather than requiring the purchase of packaged units.
Goals of the GPL
70
exception
GPL not needed to be given when funeral director asks permission to embalm
71
funeral provider must disclose that
embalming is not required by law
72
name, address and telephone number of the funeral providers place of business.heading "general price list"effective date of the general price list
First Page of the GPL
73
* forwarding remains
* recieving remains
* direct cremation
* immediate burials
* transfer of remains
* embalming
* other preparation of the body
* use of facilities and staff for viewing
* use of facilities and staff for funeral ceremony
* use of facilities and staff for memorial service
* use of equipment and staff for graveside service
* hearse
* limousine
* services of funeral director and staff
* casket prices
* outer burial container prices
* casket price list
* outer burial container price list
GPL Must Have the Price of:
74
a statement that must be given to the family that includes, funeral goods and services to be selected and the prices to be paid for each of the goods and services to be provided.
Statement of Funeral Goods and Services Selected
75
itemizations are required under the rule however,
the funeral director may use packaging. no limit to the number
76
1. embalming -not required by law
2. casket for cremation-cannot require casket for direct cremation
3. required purchases of funeral goods or funeral services-rule prohibits funeral provider from placing a condition on providing any funeral goods or services upon the purchase of any other funeral goods or services
4. casket price range- "a complete price list will be provided at the funeral home"
5. outer burial container page- "a complete price list will be provided at the funeral home"
6. services of funeral director and staff-basic services non declinable fee
GPL Disclosures
77
local law doesnt require outer burial container, however some cemeteries do, grave liner or burial vault will satisfy those requirements
OBCPL Disclosure
78
"charges are only for those items that you selected or that are required. If we are required by law or by a cemetery or crematory to use any items, we will explain the reasons in writing below."
Statement of Funeral Goods and Services Selected Disclosure
79
1. selected and/or required goods and services-"charges are only for those items that you selected or that are required. If we are required by law or by a cemetery or crematory to use any items, we will explain the reasons in writing below."
2. embalming-not required unless funeral home requires it.
3. cash advances-must be disclosed they are being charged for cash advanced items.
Disclosures Included on the Statement of Funeral Goods and Services Selected
80
casket handling fee cannot be charged if
consumer provides their own casket.
81
the rule that requires that all disclosures be made in the manner prescirbed. violation to have information that can be contradicting or construed.
comprehension of disclosures
82
the funeral provider is required to retain all required documents for specified periods of time. all price lists must be retained by the funeral provider for one year after the last date they were last in use. copies of each statement of funeral goods and services selected must be retained for a period of one year from the date of the arrangements conference.
retention of documents.
83
refers to the federal trade commission
"the commission"
84
any individual, partnership, corporation, association, government or governmental subdivision or agency or other entity.
person
